Reviews (44)
Best around hands down
Call at 8:00 am to set up a service plan and oil deliver plan the had a technician at my my home by noon. AWESOME customer service
Moved to Petro (via tankfarm.io) and have been very happy ever since. My old propane provider was over $1/gal more expensive than Petro. So Petro is cheaper and has better customer service....win win!
What I love about you guys is that you're 100% flexible with payments. When you come to do our yearly tune-up it's quick and easy and the service techs are upfront and honest. The service tech who just did mine told we what's going wrong and how to fix it i.e. the chimney lining is old and is about cave in and block the heaters exhaust and I have to replace my oil tanks. A Tech came back to look at the oil tanks. He mentioned he's seen 90% of tanks like mine seep but it's still functional. He suggested in the near future to buy a new one but for now it'll last a few more years
Petro has served us well. We switched to Petro one weekend that we ran out of oil. They were the only company to deliver oil without charging an exorbitant price. We have been with them ever since and have had excellent service.
Do not trust these guys! Handled an extremely poor experience for my boss. Communication with manager was poor, he was rude. Family with 2 children went without heat for over 2 weeks due. Please beware this company no matter how professional the phone reps sound, does not care about their customers!
I have been a customer since 2001 and have been very happy with the overall customer service. I purchase the renewable protection plan and have called for emergencies which result in prompt service and repairs.
Efficient and flexible
94 year old man on automatic delivery with no oil for 3 days. After waiting on hold for nearly an hour was told someone would come the next day. It’s 26 degrees out! After another 40 minutes waiting on hold and explaining the dire situation of this man cold for 3 days someone is supposedly coming this evening. The arrogance and flippant attitude is outrageous. Nothing like a local company. This would never happen.
They overcharge significantly for the price of oil. Beware. They told me the average for MA is around $2 yet they just charged me close to $3.50. Extremely overpriced and a scam
Scheduling, phone response, and all work was very professional.Fully satisfied in all respects.
The oil burner removal and installation techs did a great job, left the area better than it was before...and even installed a light fixture that needed replacing! Thank you!
Unlike the reviews they print, this company is awful. Unreliable. Schedule weeks out for service with four hour window. Wait, wait, wait then get a call they will be late or don't come at all. This has happened over and over again. Service people are great. The company and how they manage their business is not.
I have always had a very positive experience with Petro and have been a customer for almost 40 years.
No heat issue fixed within 2 hours of calling them. Great service.
To anyone considering them, they're monthly plan did not fit our budget. We quickly fell behind on payments. Sure we got out of their contract for $150 fee but then they automatically delivered another $1500 worth of heating oil that we had to pay (3 tank fills after cancelling automatic deliveries). Could have been a mistake but we called them 3 times to tell them it's cancelled. We still had to pay it but it put us behind on a lot of other things. What a nightmare. Take it with a grain of salt but we were very disappointed.
Tom the Petro technician was professional and thorough. Pleased with the end result.
Call for service was interred promptly Within 4 hour-6 hrs. Technician with professional courteous and knowledgeable and fixed the problem in no time
I have had a Petro service plan for a few years and maintenance visits have been easy and positive. Yesterday my system had shut down and the Navien (unit brand) service department could not help me over the phone so I scheduled a service call. My system needed to be reset, which was something I probably should have known on my own, but the tech was very polite about it and didn’t judge me, and then started to talk to me a little more about my system so I had more knowledge.
I asked for plumber to come to do an important job the gave me a window they should have called me when they were on their way. Instead he called me when leaving I called office twice for him to come back never heard back