Reviews (100)
Joseph was able to save the day and get my air conditioning running again! He was very kind, courteous and explained the issue.
Gerrick was able to come out and quickly analyze the issues with two of my AC units. The fix was quick and he was extremely helpful in giving me advice on how to take best care of the condensers. Very happy with the service and professional work
Great customer service. Courteous and quick- made sure everything was working and ready for the summer in a timely fashion. Would highly recommend to friends and family.
Regan Heating and Air is fabulous! They don’t quit until the job is done correctly !!! Very impressed with their customer service and prompt arrival of technicians. Highly recommend!!!
Regan was very efficient and thorough in explaining my options/needs for my boiler repair. Turnaround time was quick. Their Sales consultant, Mike, was extremely knowledgeable and professional! Would absolutely recommend! Good quality and good service!
I called Regan "One Hour" Heating and Cooling on June 20 to schedule a repair to a ductless a/c unit and was told the first available appointment was in August. Really?? One hour, my butt!
Regan came out on a Friday night after we had water leaking from our ac unit to a downstairs neighbor. They were here within an hour of the issue and diagnosed all very promptly and professionally.
Called Regan for an HVAC issue. They were able to send a tech the same week. Joe was fantastic, professional and personable. He did a great job and my AC is back up and running.
Regan is a lifesaver! I have had countless techs from other big name companies in RI come out to try and fix my Central Air, but Regan fixed it in just a couple of hours. They were FAST to come out, too! A tech was out the day after I made a call, and fixed the issue on the spot. I am happy to be unplugging my portable AC unit tonight!
The workers were great, efficient, respectful, and friendly! Our golden retriever George thought so too! We appreciate Regan Heating and Cooling!😊
The installers were very pleasant and knowledgeable. Before they left they explained how everything worked. I would definitely recommend them.
We had Regan install a ductless mini split system on both floors of our house in March. We asked for several quotes for different possibilities and Joe worked with us on all our asks (and changes). Once everything was confirmed the appointment was scheduled quickly. The install techs were great, they were communicative, answered my questions along the way, and were very neat and respectful of our house. We’ve only tested the heat briefly, the big test will come when the heat of summer hits for the a/c to save us, but all initial tests went great. We had a great experience every step of the way and I would recommend them based on our experience.
I needed a new AC unit for my mother-in-law's house - which I own. Before the Regan Rep came to the house I explained that the purchase and decision would be made by my wife and I, and specifically asked the Rep to interact minimally with my MiL (who can be a PIA). The house had an old square, outside central air unit. The Rep looked at the unit and instantly said he couldn't replace it. I found out later my brother recently used Regan to replace his system and it was essentially the same. The Regan Rep insisted that a Mitsubishi mini-split was the way to go, and started pulling out all sorts of info on them. The Rep stayed for an HOUR, and put on a sales pitch on mini-splits for my mother-in-law, wife and me. I could not have been more clear about who was making the decision. My MiL would ask questions which he answered exhaustively - even going to her dining table with his laptop and looking up info. Honestly I was stunned. He seemed more like a commissioned salesman for Mitsubishi than a Regan Rep trying to help us make the best choice for an AC system. To find out after the fact that Regan had installed a similar unit at my brother's house made it worse. Twice my wife said to me, "When is he going to leave?" We had reps from two other companies come out and neither stayed more than 15 minutes. I ultimately went with another company who came over, and without hesitation said they could replace the unit with the same style - at a much lower cost than the mini-split. As I explained to the Regan Rep, that same system would be much easier for my over 80 year old mother-in-law to operate. The Rep didn't really listen to me, was pandering to my MiL and was determined to sell us a mini-split.
The Regan team was courteous, professional and extremely considerate of our home for the four days they worked here. It was a major job as they were installing ducted AC on the second floor and two ductless units on the first. The job required a fair amount of plumbing, wiring, cutting, drilling, etc. But despite all of that, our home remained clean and the disruption to our lives (I work from home) was about as minor as I could imagine for a job that size. I would absolutely recommend Regan to anyone considering a central air install.
I just had Regan install a new AC in my house. (Yeah, I know it’s winter, but the off-season price was right.) They provided quality components and did a great job. The technicians were outstanding, cleaning as they went along. They went well above what was expected. I have no reservations recommending this business.
Very quick response. Super competent
VERY expensive and they don't even give you an itemized list of parts and labor and when asked the secretary was pretty rude. We used them because our plumber broke his leg... The cost of parts were blended with the labor... no details. NO WAY THESE combo parts cost $800+ dollars-- they offered no estimate either. Im guessing they figured we were in a pickle so they charged what they wanted. Oh, and I had to call them back because the new parts were leaking. Problem wasn't fixed either!!
Regan installed new central AC at my house 3 months ago. About a week after the installation, both the AC and my boiler (furnace) shorted out due the thermostat being wired incorrectly. At first, Regan insisted that the repair isn't covered under warranty. That has since been resolved, but I'm still waiting for my boiler to be repaired. I spent $16k, am calling them daily, and am still getting the runaround. Don't make the same mistake I did.
The lady who answered my call was very rude and unprofessional.
Regan was a wonderful company to work with! Joe came out to my residence, listened to what I wanted and was able to give me a quote within minutes. The AC installation was completed a couple weeks later. The men who did the installation were very polite and professional. I could not be happier with the work. And now I am enjoying my air conditioned home!!