Reviews (100)
Our technician Aaron was absolutely amazing!!! So knowledgeable!!
Alex was very thorough, professional and respectful. I hope I can have him perform future work on my geothermal and regular heat pump maintenance. Answered all my questions in terms I could understand. Again many thanks to Alex!!
We have used Vertex for many years. They have always been friendly, helpful, and thorough.
It was awesome!!!! Alex was friendly and very informative! Couldn’t have asked for better customer service! Thank you Alex and Vertex!
Called and were able to get someone out right away. Professional and was able to get the problem fixed right away.
My air conditioning unit stopped working. They were able to send someone the same day. The tech was able to sort the issue out and fix it very quickly. Price was reasonable if you become a member. Great service and strongly recommended
Showed up on time. Explained everything that needed to be done to the system.
Aaron is the technician from Vertex that serviced our HVAC system. Aaron was punctual, professional, and very knowledgeable. We will definitely have him service our system again.
Professional, polite, prompt and great customer service. Thank you Aaron S
Maintenance of our generator. Excellent service by Mike Elmer.
Prompt, professional service call from a well trained and courteous technician.
Great experience. They did a repair and a new mini-split installation. We just moved in and the place needed a bit of support;) it's all comfortable now.
Technician was very professional and did a great job!
Also, fireplace maintenance. Michael did a great job and took time to explain the status our equipment/systems and answered all of my questions. He was courteous, professional, took care in performing the various tasks in our home. This is our second year of the Maintenance Service Contract and we are very satisfied with the service response.
I use Vertex to service my geothermal unit. I am always impressed at their service, and competency. They are clear communicators and genuinely look out for their customers. This was my 2nd time having them out and I’m grateful for service companies who understand service is a top priority.
I was called out on an emergency at the time our repair was made so I was not here when it was repaired. I did get a call when he would arrive and I returned to find the job finished. Everything was working, cleaned up in perfect shape and an explanation of what was done. A very professional job. Thank you !
We recently bought a new heat pump system from Vertex to replace our heinously inefficient 30-yo A/C and failing 12-yo gas furnace. John, Dameon and Steve were great. The guys arrived early and quickly got to work after a brief tour followed by an outline of what to expect. By mid-morning, all of our old equipment had been removed, and the new units were in place. They then installed a new electrical circuit and ran new coolant lines and spent the rest of the day installing the electronics and the rest of the wiring, and finally testing and calibrating the system. At the end of the day, they gave us a quick tour and showed us how to use the new system. I was particularly impressed with how neatly all of the new lines and wiring was installed. These guys worked hard, all day long. I don't think I ever saw them once standing still. They were professional, courteous, knowledgeable, and most of all, they each gained instant approval to remain on the premises from our rescue beagle-mix, Honey. (Hope she didn't get in the way too much, guys!) I can't speak enough about how well today's install went. Our split-level layout (and somewhat cluttered basement) provided an ample challenge, but John, Dameon and Steve were more than a match for the task at hand. Genuinely nice people, and a pleasure to have around for the day as well. Plus, I think they left the spaces in which they worked cleaner than when they arrived. These guys take pride in their profession, and it showed. You've got a good team here, Vertex. Also a shoutout to your sales rep Steve Wakefield. (Also Honey-approved.) Thanks again. Sincerely, Mike and Liz from Reading (Muhlenberg)
Alex Rapp one of their technicians was phenomenal. While taking care of my units he was answering all my questions clearly and thoroughly. And he made sure my units was cleaned and working properly. Very happy with him and as always happy with Vertex for their services.
We are very happy with Vertex Mechanical. Dealing with pleasant and helpful staff. Will refer to anyone
Mike Elmer was extremely professional conducting our yearly maintenance. He explained what he was doing and the result of his visit. Excellent employee!