Reviews (30)
Excellent job. Sears arrived on time and got the job done as promised. They clean up after. Neat job. I'm impressed
Such professionalism from the service rep and the installers of the actual furnace.
Great experience from being to end of installation. My doors look great
Closing process..
I had windows installed and installer was very professional and I explained everything that was going on. I was very happy with the service and windows.
Order process went smooth for my replacement windows; they kept me posted as to my order; the installers showed up on time and went the extra mile to satisfy me and the windows look great!
Very poor. Technicians installed faulty equipment and did not return calls. Had to go to another HVAC company to fix problems. very poor service. They don't care about consumers.
Well I had a brand new air conditioner and heater put in by Sears took several days they did a really great job was supposed to give me a five year warranty but they only gave me a warranty on my heater did not warrant my air conditioner have no idea why. A year went by and I wanted to get my heater cleaned so I called the guy that put it in and he told me he would not do that 6 months later I'm still looking for someone to do it thank you so much serious
The installation was uneventful and the installers were very professional.
* Your technicians did an excellent job. They were both courteous, efficient, and professional. Best of all, they cleaned up after themselves.
work good
Very disappointed with the service. At first before signing the contract, I was a priority. They informed me since it was winter and very cold, they will put a rush on it. They promised the job to be done ASAP! Once they had my money, they took their sweet old time. I was no longer a priority after signing the contract. They even avoided my call when I inquired on why is taking 5 days to have someone start the work. They were rude to me. Do not use Sears If you want the job done in a timely manner
The contractor Sears used, US Air Comfort, and the Sears salesman were both delightful and answered all of my questions thoroughly. I definitely recommend!
The only problem was an incorrect part. They have agreed to replace it with the correct par. The contractors are polite, conscientious, clean and efficient. So glad I went with Sears HomePro!
had a mini-split system installed and it has been the most horrible experience. They gave us false information about the financing as well as the sizing of the Unit and where the condenser could be located. They went ahead and did all the lines before checking with me then it was too late to change anything. They told me nothing would be charged until the work was complete and we were satisfied but started charging me before the work was finished. Stanley Ortiz the sales person who disappeared after his selling job was done and never got back to me when I tried to communicate my dissatisfaction with everything. The condenser was huge and was never communicated it would be that size or that it could not be installed on the side yard. Because of the HUGE condenser now I have no backyard space. I cannot tell you how upset I am. The wall units were left with black ugly wires etc. Hack job installation - They were not going to cover the wires until I made a big deal about it. They left dust and particles everywhere, being scared of lead paint, I had to get everything thoroughly cleaned. Also I have to have someone touch paint everywhere around the unit as it's full of iron paint etc. Also, they left the holes behind the wiring so you can see it through the covering they put. And they covered the prettiest part of the arch in my dining room without letting me know that was going to happen or that the black wiring would be visible like an eyesore. Please save yourself trouble and go with someone else. Update 9/23/18: Thanks for the lip service when I sent an email as requested by service provider, I did not get a reply back. Why even bother responding if you are not even going to bother with a response. Another 10 mins wasted of my time. Just horrible.
I was very impressed with the installers and sales staff who worked on my house. The price was right, the installers excellent and the sales staff helpful. Overall an excellent experience.
This is the worst company I have ever dealt with. Poor customer service, lack of knowledge. I have NEVER experienced something so horrible. I have been calling since Saturday 03/17 to rectify THEIR mistake and it is now 3/22 and it’s still not done. I’ve asked for a supervisor after being transferred multiple times, one rep even says “sorry to hear that, please hold” and TRANSFERS ME AGAIN BACK IN THE QUE. THEN the next days they’re gonna have a sup call me back? This was on Saturday guys! Until this current day, I have no call back. I will begin calling again at 9AM.. I wouldn’t have even given them one star but I have to forewarn everyone. Make it all bad, I’m a new homeowner so I’m a new customer to them for the all home warranty... I swear this is the worst service I’ve ever had in years!
Initial appointment with the Sears rep started out rocky. The rep was late for the appointment then, he rescheduled and was late for that appointment. Sales rep told us that work could begin within 1 week. After selections were made and contracts signed, we were informed, by project coordinator, that a permit was required by our township. Work began 4 weeks after purchase. The contractors were excellent and the job took only 2 days. We are very happy with the job.
Our kitchen renovation exceeded our expectations. All involved in the project from the project manager(Pete) to our contractor(Sue and Heaven) were helpful, professional, always on time and did excellent work.
The professionalism of the Sears team and the workmen who did the work made this a wonderful experience.