Reviews (17)
Reading reviews like this led me to choose them, and I couldn't be happier! From the first point of contact til the job was done they've been consistent, friendly, customer focused and great with communications. Going forward, there's no one else I'd rather call! Their prices were fair, and I'm SO glad that I went with them first.
This was my first experience with them. They responded quickly to my inquiry and communicated well. Only had maintenance done so I can not attest to their HVAC installation.
Very professional. Excellent service- and very knowledgeable. This company reminds me of years gone by when people took pride in their field. So happy to have found such a company today- especially in HVAC. I trust them.
I was very pleased with my technician. He came out right after my basement was flooded to make sure my heating and A/C unit was working fine. Relit the pilot on the system and my water heater. Very pleasant, friendly and helpful. Thanks for the great (and fast) service!
All I can say about this company they are honest, dependable and efficient. From Mike in the office to Jeremery the technician, who is thorough and meticulous. It’s a company you always hope to get, but seldom do . Highly Recommend Tony C
I have a split system geothermal and it has been quite a challenge to find somebody that is knowledgeable and able to trust them. Jeremy not only that he showed up on time, but he was able to answer all the many questions we asked, making sure that our concerns were addressed. Extremely professional and he actually used math not his gut feeling! Very pleased about this experience!!! Many thanks Jeremy!!!
We have had these guys for 25 years they installed a new geothermal system for us and have taken care of it since. They are always on time professional and very knowledgeable I would have no one else I highly recommend K-Wood for HVAC
We've used K-Wood to "upgrade" our HVAC system and service our company lab for years, mainly because the old building landlord insisted that we use them. The upgrade work was shoddy with very little thought and even the basic load balancing test other HVAC companies do was not done. Because of that the system is undersized for our heat load and we had to find another solution to redistribute the heat, which involved venting to the outside of the building. We put up with poor quality over the years - however our recent experience with them will finally be the last. They showed up only to finish half the job and never showed back up to finish. Since then it's been weeks - nobody at KWood answers the phone. Multiple messages were left. Nobody calls back. Needless to say, we won't be renewing our service contract with this company and will be better off for it. I highly recommend steering clear and going with someone else more professional. Response to K-wood's comments: 1. We worked under a general contractor and YOU GAVE US THE BTU LOAD! - we gave you our estimated BTU load because you had no idea how to figure it out on your own. We specifically said we needed extra ventilation for our air compressor in the lab which you completely neglected to consider, which was the cause of the heat overload in the end. After the fact, we immediately notified you that the compressor was causing a problem with heat, at which point you came back to add a tiny little duct from the split system over to the compressor as a band aid, which literally did nothing (like trying to put out a forest fire with a garden hose). Not too great. this is why we had to have a separate engineering firm come in who immediately realized the system was not the proper system for the space and we had to vent to the outside of the building... an extra $20k cost to fix that screw up. 2. Ductless units CANNOT BE AIR BALANCED! - YOU recommended the ductless system and I (having no HVAC experie
I would highly recommend this company; the technician was courteous on time and efficient. He answered all my questions and even showed me how to use a new heating system. Straightforward pricing and excellent service. Customer for life!!
I called them in the very early morning hours. Received a call back before their listed start time. The technician was sent out earlier than the estimated ETA in case they needed to get a part, as it's a Friday. The technician was professional, and an all around good dude. We'll definitely be using this company again for repairs, and new installs when the time comes!
Their service was outstanding. They came out to our house immediately after we called them. They were thorough, professional and effective and, most of all, very economical for what they did. I highly recommend their services.
We have a geothermal system and it's been hard to find a good company to provide maintenance. K-Wood was recommended to us and we are so pleased with the service they provided! They are very reasonably priced as well! We will continue with this company for our ongoing maintenance.
Developed a spraying leak in the hot water line. I called they asked for some pictures which I sent and they had someone there by lunch even though they had a full schedule for the day. Thanks K-Wood for saving the day!
Excellent experience. I would strongly recommend to Anyone to use K-Wood LLC
We have used K-Wood for our family business for over 5 years now and today they came through for my wife and I by repairing our home AC unit. We use them for new equipment, repairs and maintenance. They are also a family run business and treat customers fairly and honestly plus they are incredibly responsive and capable! Big thanks to Mike and Jeremy for coming through for us today!
All techs are very knowledgeable and competent. Complete confidence in their work. KWood did the original install for us and also perform the yearly routine maintenance.
Excellent customer service and was able to get out to us same day.