Reviews (100)
Given a false report after assessing my plumbing problem. This is the second time you came to my house and gave a false report on my problem. Need to get better with your young people that come here. I have no idea of what the problem really is.
The technician was very professional and explained to me about why my pipe backed up. He was prompt and completed the job zealously.
Plumber was very professional and showed up on time. The team at Royal Plumbing went the extra mile to get my heater installed. Lowe’s canceled my AHS order. Which left me with no heater. They were able to get a heater and got it installed the same day.
Beware of using them through a home warranty company. We had a 15 year old kitchen nozzle that became loose after usual wear and tear. This company was assigned by home warranty company. Techician came out, took pictures for about 5 minutes, didn’t say a word or ask a question, then reported to warranty company that nozzle was loose because of “misuse.” Mind you, the hardware of the nozzle was undamaged and simply loose. As a result, home warranty company would not cover repair because of “misuse” and I was told the tech from the company could only repair if I paid $400 out of pocket. I called the home warranty company and requested another plumbing company. I get that these contractors don’t get paid much from home warranty companies, but the optics of my story do not look really good. It looks like a company trying to get a customer to just hand over a credit card. Just a bad business. If you read through reviews, you will see there have been SEVERAL similar cases involving Royal Plumbing’s questionable practices when going through a home warranty company. Read the Google Reviews…it’ll take you 5 minutes to see what I am talking about. **************Update***************? I’m The second company dispatched by the home warranty company were PROFESSIONALS. They diagnosed problem, gave fair report to warranty company, ordered necessary parts, and repaired the sink. Additional out of pocket cost for me….$0.00. Again, read the reviews, do your homework, and DO NOT TRUST this company, especially if going through your home warranty. You’re welcome!
This is by far the worst company ever. Their technician came to my house and did not have the right tools. He broke my water faucet in kitchen. He attempted to fix my shower and took it apart. Then told me the senior tech will come to fix. They never came. They took my shower apart and did not put it back together. I do not have a working shower and now will have to pay extra money to get it fixed. They are not familiar with the brand of my shower and should’ve never touches it. Do not use this company.
Eric was fabulous. This is the 2nd time I have used them. Each time was great
Company is very responsive came on time and done professional work even after work he did clean entire space area. He allowed me to cross check everything before he left my home
Bad customer service and they do not handle issues DUE to the company in a timely or professional manner! You would think if they cause an error or mess something up in someone’s home that they would do everything in their power to rectify it and keep the customer happy. That did not happen. 0/10 wouldn’t recommend.
This company is completely unprofessional! I’m sad to hear that it’s black owned ! Their employees are very rude and they yell and hang up the phone on customer’s. There’s videos on the internet of people exposing them! I wish I could give a 0 rating! Super disappointing!
I called American Home Shield in regards to a leak in my main waterline in the basement and they put me in touch with Royal who responded immediately to evaluate the job and scheduled a technician to do the repairs literally two days later the job has been completed. Based on what I can see in the pictures. I am very pleased especially because I’m out of state. Very thankful for their level of professionalism.
Unprofessional and rude. So Royal called me Monday morning to see my issue I told them they set me up an appointment I ask for a early appointment time. I was told you are out of our area you will never have a early appointment due to your area. What is that supposed to mean? Today is my appointment I receive a call 8:05am that they canceled because they can't help me. How do you know that if no one has come out to evaluate my problem. I was happy about they because I read great reviews on they're work. Customer service goes along way and clearly they don't have it. I took off work for this appointment and this tye thanks I get then they said we can try next week. Wow really try.....what about my plumbing issue I'm supposed to wait another week. UNBELIEVABLE
I had an issue with a technician not showing up for the scheduled estimate which was later resolved. Nate came out and installed my Tesla charger and did an excellent job. He even went above and beyond and patched up the holes he had to make. All of this was for a great price as well.
Showed up on time, very friendly, very thorough and didn't procrastinate. I would highly recommend Trevon for your plumbing needs.
We’ve used Royal Plumbing’s service through AHS. The assigned plumber Trevon arrived ahead of time and helped us resolve the clotting issue from the main line pipe. Very happy with the service received and would recommend it 100%!
Very friendly and professional. Walked me through the process. Very Satisfied.
Trevon arrived within the timeframe I was given; very pleasant guy. 🙂 He assessed the issue quickly and installed a new unit successfully. Everything was very timely and problem resolved. Thank you!
The scheduling was a little roughy but once they came over they were in and out. And within 45 min I had hot water.
Eric was professional, prompt and just skilled at his job. Excellent service!!!
The plumber that came to my home, Eric was extremely knowledgeable and skilled in his craftsmanship. He explained what he was going to do before he did it. He was courteous and respectful until the end of the project. He kept command and communication with his staff and my family members. Respectfully he came prepared to get the job done. He got it done with minimal damage to the ceiling replacing pipes between the floor and ceiling. I truly believe the work was well done. I would use him and Royal Plumbing again
Royal Plumbing, Heating & AC installed my Tesla wall connector. Nate did an excellent job explaining the work so that I clearly understood how he was going to install the connector and the warranty I would receive on the work. He was very personable and their pricing was straightforward and for this work they ABSOLUTELY beat competitors prices, who were also like Royal, Tesla certified installers. He was honest and did not try to up sell me on work that I didn’t need. I would DEFINITELY use them again. I HIGHLY RECOMMEND Royal Plumbing Heating and AC!