Reviews (23)
They called me at 6am which is illegal, I ignored the call but they woke up our baby right after getting her to sleep
What a life saving company! Working in a retirement home setting and when the AC goes out , it becomes a major issue for the residents and staff. One call to Erik at priority rental and our problems were solved. Erik had come out the same day, assessed the situation, told us what we needed and the next day they were out to install. I had no idea this could be taken care of so fast and the equipment is like new, well serviced and when installed they even trained my staff on how to use it. The follow up customer service is the best I have ever seen with everyone being more than willing to go out of there way to help in any way they can. I can't say enough about the service and would recommend this company to anyone. We like the product and service so much that we have asked them to become one of our priority vendors. Great Job!!!!!
If I were able to give six stars I would. Great customer service. Very satisfied. Thank you for your expert recommendations!
The responsiveness was outstanding. All of the equipment showed up on time and in great condition. Definitely a shop that believes in attention to detail.
Had to cool a treatment area, landlord was no help, nor were higher ups. Looked them up on line and the first rep I talked to was Pete Schneiders. He was great, made me feel at ease. Described what was happening and he took it from there. He provided a properly sized portable HVAC unit to include false door install and duct work. The technician installing all was very knowledgeable and helpful.. The turn around time was 24 hrs., from first phone call to actual completion of the install. System keeped the clinical floor comfortable even on +90 degree days. Thanks again! R. VanValkenburg Facility Technical Manager
I manage a large restaurant in Center City where the AC went down and it was a long fix. Priority Rental gave the most outstanding customer service I've experienced from a vendor in a long time. They arrived within an hour of our request, effectively cooled down the restaurant in time to give better service, and any time there was a malfunction or issue with the equipment they were on the phone or in person to help out instantaneously. What an amazing experience. If there is a question between which vendor to use, go for these guys first! Ultimate professionals!
Lost AC in our busy Dining Room on a Friday night. Called Priority Rentals Saturday morning, described my issue and they told me about options to solving our problem. She walked me through those options in great detail and at 4pm on a Saturday afternoon they drove us 3 water cooled units from Philly to DC. The driver called along the way to tell us he was delayed in traffic so he was going to be an hour behind; gotta love the communication. Driver also was tremendously helpful getting the units up and running. Very good pricing and the customer service was outstanding which can be hard to find nowadays. Great experience while dealing with a major issue. Two big thumbs up!
Erik has delivered on mutiple projects for me. priority usually supplies the needed equiptment the same day and they will help get the units set up. Erik always calls to check to see how the units are working out and is very responsive if issues arrive. the equiptment is clean and in very good condition. we have 10 units onsite now
We had no prior relationship with Priority,we needed electric heaters on a jobsite asap and wasn't sure for how long, spoke to Sara Chazin on a Thursday afternoon, we had 2 heaters delivered to NYC by 8am the next morning, we used then for about 6 weeks. Pricing and service was great, couldn't ask for more. Will definitely use Priority Rentals again.
The Priority team listens carefully to what you need, they give you what you need to solve your problem, then bend over backwards to make it happen. We had a heating emergency in our greenhouse over the Christmas holiday and they took care of us when other companies acted like we had asked them to fly us to the moon.
Great Pricing and Service. Priority got the specific heaters I needed out within 12 hours of requesting them. The heater are in great shape and work fantastic. The seasonal rental pricing is great since we know that we will need them for a long duration. There sales rep Erik Watson got me any info i needed quickly. Highly recommend.
I've worked in Production for years and these guys are the best heater rental I've ever used. The cheapest cost around, EXCELLENT customer service, and incredibly knowledgable and reliable technicians. Literally not one bad thing to say about them.
Top notch service! Very responsive to all our needs on short notice...same day service without hesitating. On top of the service the pricing is exceptionally competitive for all items. Will definitely continue to use Priority Rental and recommend them to others.
Great service. Great customer rep in Nicole. They were able to provide my production with multiple electric heaters, a genny, and a distribution panel for next day delivery in a slight emergency situation. We are very much looking forward to working with them again. Highly recommended.
Great service throughout the entire process. We called on a Friday afternoon and had 6 units delivered Tuesday morning. The units were practically new and ran without any issues. I would highly recommend them to anyone in need of temporary equipment!
The Air conditioning went down in my restaurant. Priority Rental provided fast, friendly, knowledgeable service. I will definitely use & recommend them in the future.
I have used them on two constructions site now and I have no complaints with Priority rental. They respond quickly and get the equipment over the next day. Thank you Nicole
We were very happy with our experience at Priority Rental. Nicole was really helpful and responsive in setting us up with the equipment we needed (a large AC unit and a generator to run it), the the delivery and set-up process went smoothly. We will definitely call Priority next time we need this type of equipment.
Great working with companies that do what they say. On time and on the day requested . Thanks for all your help.
Great Service! Always on point. Got me what I needed same day in NYC. Definitely my goto for rentals.