Reviews (100)
Technician David was very knowledgeable, caring and friendly. He fixed my problem very quickly and came out within 24 hours! Very grateful
This company is absolutely terrific!! The hottest day of the year so far (2023) they were the only one who answered the phone and they had a technician out within the hour and had us up and running within that hour and oh by the way honestly and professionally!! I definitely HIGHLY recommend this company!! They will be getting all my business!!
Not real pleased. Removed an Easystart as they said it was bad. In fact, not bad. Can b adjusted with an app. Need it reconnected but they can't do that for at least 5 days. It's a 10 min job to get system back so AC will work with solar. I think they should have checked the easystart online before they say bad and disconnect.
Take it from a Real Estate professional to call someone else for your HVAC needs! We have reached a point that our property management company has to pay bills with check and not card for accounting purposes. The company left one of my tenants without AC and would not go out to fix the same AC unit without a card payment for the service for them going out the day before supposedly fixing the same unit! They didn't even fix it!!!! The unprofessionalism from their staff and the dishonesty was disgusting. I couldn't believe running one of companies in this way!
Love these guys! Always great communication and knowledgeable professionals. Use them for both our business and home.
Our AC unit stopped work on a Saturday afternoon. I called Terry’s because they had serviced my units before. Even though it was the weekend I got a quick answer and set up a time for a technician to come out. Within 5 minutes of getting off the phone with the office the tech Jay called me. Gave me an estimate time of arrival. Called me back 30 minutes later and had a cancellation so was on his way. Jay was quick to Service and explain the situation. I appreciate Jay for his help and Terry’s for their service.
I thought my first service with them was good. Unfortunately, my system stopped cooling again after a week. They said they couldn't get anyone back out for 4 days and then no-showed that appointment. All of their phones were off the hook and I can't get help. Emailed a manager, no response. Very disappointed.
Frustrated with making a simple maintenance appointment for our AC. I mentioned a couple of issues we were having, but I never requested a service call. I was only trying to schedule our regular AC maintenance, which I did. It was hard to communicate with the person who my husband and I spoke to. She was trying to sell us a more expensive service agreement, which we did not want. Finally, the AC maintenance was scheduled for June 15th. The next thing we knew, the service person showed up at our house today for a service call - $99.00. Again, I never asked for a service call. The maintenance person did a fine job, and went ahead and did our scheduled maintenance. I paid another $199.00 for that. So, my beef is that I never asked for a service call, but had to pay for one since the scheduler put us down for one and the service person showed up for a service call. I have been using your company for several years, and this is the only time I have been frustrated. Update: June 15th was our scheduled maintenance appointment, even though the servicing had already been done and I was charged the $99.00 service fee. After several telephone calls with Terry's American, I was told that they listened to my original call. They stood by their service call fee. After 7 or 8 years with Terry's American, with no problems whatsoever, we will no longer be using this company. We do not do business with people who treat their customers this way. When I said I did not request a service call, I meant that I did not request a service call. Period. I do not do business with anyone who treats their customers this way.
David showed up. We discussed all the trouble shooting that I had done and he quickly diagnosed the issue and I was up and running in no time at all.
Great job all around. Punctual, thorough, and clean. The guys explained what they were doing along the way. Great service. Thank You!!!
Super timely response! And, courteous as well as swift repairs. We will be using them again!!!
The office staff was very accommodating in scheduling my electrical issue since it involved my freezer. The Electrcian, Dean, was prompt, professional and proficient. He was thorough and easily explained my problem. I’m very happy with Terry’s American and will be quick to recommend and will utilize them with any other problems, like HCAV, plumbing, water heater and other electrical issues.
Very professional very helpful & personable. Jay was very friendly and proof that Terry’s believes in the traditions and excellent service established by Pete Dahl and his company.
David was extremely professional and found my issue quickly.
I’m always glad that we chose Terry’s for our AC service.
Fair prices and quick service. We called them at 12:30 and there was a technician at the house by 1:45. I will definitely use them again.
Paid for annual maintenance contract on 16 March. They couldn't schedule service until 12 May. On 12 May they called and wanted to reschedule until the following week. I told them to cancel my service contract and they said it was non refundable! Really a scam outfit!!
Great service, friendly, informative. Will definitely call you for future needs! Thank you so much!
They were able to get someone out quickly and the technician was courteous and explained the problems. Recommend.
They were here when promised and were very friendly and professional. Fixed the issue and explained all that they had done.