Reviews (58)
They came out and claimed a fire in my unit was not caused by regular unit degradation even though it was a unit from 1989, and they also did so without much investigation. This caused my home warranty not to cover the cost. They also said they would get me a quote for a "good deal since my warranty didn't come through" by the next morning and we are now multiple days removed and no quote. I would not recommend.
My hot water heater was leaking and my home warranty choose them to help me! LET ME TELL YOU! THEY ARE ABSOLUTELY THE BEST! Kept me updated on the status and help me get hot water again for me and my 5 babies in a very fast time! Thank you guys!
Update on 7 Aug. Today the front office informed me that they were instructed to not provide me the report, or invoice for the service made to my private property that I own free and clear. Their reasoning was that I “wrote a bad review and was being hostile.” I have not even got a receipt for the deductible I paid them for a warranty service call. Clearly in the pocket of the warranty company. They sent a tech that admitted to being unqualified to service my unit. He spent most of the appointment on the phone with his supervisor for guidance. Initially mis-diagnosed my unit as low on coolant. Once he tried to charge it, he immediately realized that it was not but likely a restriction in the coolant line or coil. Unable to do more he informed me that a senior tech would have to come out because something was definitely not right. However, he did warn that the warranty would not cover a partial coil failure. (Not sure how a partial blockage is any less failed than a full blockage). He did try to force an up-sale of tamper proof caps on me for $140. It only gets better from here. Another Tech never came or made any effort for a new appointment. I called them & after 24 hrs I got a response. The tech and his supervisor decided the unit was functioning properly, did not warrant another visit, and the warranty would not cover additional maintenance. However, my unit still freezes up, won’t reach any temp below 72 during the day, and I am still out the Service call cost. Let’s not forget that has been filed with the warranty, creating only more roadblocks. Oh and the warranty is clear that if I hire my own repairs they can deny claims for it. The front office did say the supervisor would call me since I called them out on a blatant lie. He/she never called. Their response below is another lie. I was actually very cordial and understanding when the tech said he was not qualified. I only began to lose my cool when a follow-up appointment was never made, promised
We tried to use them twice as our home warranty sent them well long and short of the story the person at my home today was unprofessional and I am sure he did NOT know his visit was recorded. shame I forgot to tell them
Karl is the best!! He is so professional, friendly and knowledgeable! I would give him a 10 out 10!!!!! The ladies at the office were also amazing! Would definitely recommend!
I've contacted them twice with quality work achieved. I am now a client for life. Karl has been out to help me both times with my A/C. He is very knowledgeable and professional. But, above all, a genuinely honest and good person! I recommend this company (Karl if you're lucky) 💯!!!
Terrible experience. I have a home warranty that sent this company out to look at my central air unit. Technician stated it was from hail damage and the motor quick working. So of course the home warranty denied the claim. I called a different heating and air company to come out and he fixed it on the spot. Motor was fine and it was a couple easy repairs. The guy was just trying to be unhelpful so claim would get denied. Now home warranty won’t cover unit at all now because of his claim. Other company said hail damage didn’t make anything quit working and unit was fine.
Worthless, the technician didn't even test the system charge, just took some pictures and said "hail damage" was the cause of my problems. We haven't had hail damage in the 5 years I've owned this house. He didn't even bother to check the fan motor that overheated while he was there. Once the fan overheats and stops running the compressor overheats and stops running the then the system stops working! The fan motor doesn't turn freely. Another indicator to a trained technician, of the problem. He didn't check the amperage draw on the motor either. No, just said hail damage and snapped a couple pictures. Thanks Home Warranty company! Do not use AC Service Plus! If you do - make sure you are a paying customer. They will take you money, but if its is warranty work they are working for the warranty company. (Supposedly he is experienced, I left his name out to protect his personal information, but do not use AC Service Plus)
We were lucky to find AC Service Plus when we had HVAC problems in a house we’d moved into less than one year ago. At the time we had a home warranty (which was useless) but the one positive is that they sent this company to check our unit. Although the warranty didn’t pay, we love the people who came to diagnose and repair our unit. After a second part failure they repaired that and we made the appointment to get a brand new system. Carl was so professional each time he diagnosed our needs. There were 3 crews involved in putting our new system in on a Saturday! We’re so glad to have found this company.
Did not choose this company. Filed a claim with my home warranty because my ac wasn’t working. Took them 4 days to come out only to tell my home warranty company that the reason that my ac wasn’t working properly is because it needed to be cleaned which they claimed that they would do for $1100!!! I called Air Comfort Solutions with the intention of paying only $95 to have my ac cleaned since of course my home warranty said that they do not cover cleanings because that it maintenance. Air comfort solutions came out and showed me that my unit was actually pretty clean however my ac had a crack, was leaking refrigerant, was freezing over hence why my ac was not working. They actually showed me what was wrong and I was shocked! This company is a scam and very unprofessional. I requested a copy of the report from the inspection to which of course I never received. This company is very untrustworthy. And then to get a response from the owner that they never serviced my house. Unfortunately, I am NOT mistaken. This is the correct company that caused my home warranty to not pay for a cracked HVAC. Please don’t assume that my location on google is the address that was serviced.
My home warranty company provided us with AC Service Plus, LLC . A very long and hot week later we were scheduled for the tech to come out to see why our AC was not cooling. Levi came out and said that both our condenser coil ( required) and evaporator coils( optional) needed cleaning for approx. $800 and that our warranty company would not cover but he will send in his report for the things they will pay to have repaired. I receive notification from my warranty company that it was approved and it’s time to reschedule. BTW- My husband cleaned the recommended condenser coils ( it’s easy to do yourself) and saved $179…. I was also told that this is not allowed by warranty company and only a professional can do it.. Ummm…. This is absolutely not true and I verified Ofcourse !! We opted not to have the condenser coils cleaned until we had time to compare prices, which we did today and it’s like $200 cheaper almost everywhere else!! Anyways … Levi came out again but this time he said we are missing a lock cap (1 of 2 ) that is required by code and it would be $90!! Somehow we were told we needed two for $180🤷🏻♀️Maybe they are sold in sets of two?? Who knows!! This wasn’t something I had ever heard of from other service repairs/ maintenance companies over the last 15 yrs … nor was it discussed EVER the first time he came out. Long story short …we said no to the $90 each cap locks and because of that he would not do the necessary repairs unless we purchased the lock caps. Soooo here we are at square one again without AC now for 2 weeks and probably a few more days until we have another company come out. I will absolutely never recommend this company and they should be ashamed of themselves. I will say … Levi was professional and courteous and the offcie staff was too but seriously stop with the price gouging and trying to take advantage of people !! I felt like they just wanted to nickel and dime the warranty customers! Beware!! This seems to be a pattern with them
You really couldn’t expect more from a company. Karl was great.
Very professional and super nice. Carl was our service tech and was fantastic. He explained everything very well and made it super easy for my husband and I to understand. He told us everything and didn't try to upsell us like other companies. This is the second time using them and will never use another company. AC service plus is the best. Will now be life long customers. Thank you so much.
Amazing customer service!
My Wife and I bought our Home in May 2018. The home needed to have it's HVAC system upgraded per VA Guidelines. We were introduced to Karl and his team and immediately felt comfortable. They show the utmost compassion and care for my family and I, and communicate effectively. Here we are almost 3 years later. It is below freezing temps in Oklahoma this week with wind chills -5 to -20 degrees. 2 days ago we got home from being out of town and it was 66° in our home. I called Karl and explained to him the situation, he walked me through some basics over the phone that helped me get our heater working so my family didn't freeze overnight. Unfortunately the next afternoon the problem returned, so I called Karl back up per his request and he made a same day trip out to check on the furnace. He made some minor adjustments and got our furnace running strong. It has been working since yesterday afternoon and we are beyond grateful. If you are looking for the BEST Heating and Air Specialist, look no further! P.S. Karl also specializes in Inspections. That brings me to another blessing. While he was in our Attic checking our furnace out, he noticed that some areas of our PEX tubing that carries our water, was not insulated. With the temps going so low, he said I should get some insulation around them before it becomes a massive problem with my water lines bursting. He guided me in the right direction. I went to the Home Depot to get the supplies needed and got my water lines insulated before it was too late. We will never even think about using anyone else for our HVAC or Inspection needs. Respectfully, The Whitefield Family
They were assigned to fix my heater through my warranty company. Their technician came out and assessed the repairs and it was determined they needed to order parts. Prior to coming out to fix the repairs they called and stated they would only make the repairs if THEY also did the cleaning of the coils and blower fan. I informed them their price was extremely high and would have another company do the cleaning. They refused to do the repairs unless they did the cleaning. The warranty company told me it was my decision who I used for anything that wasn't covered by warranty, which the cleaning isn't covered. Basically they held the cleaning over us in order to do the repairs. Extremely unprofessional and the receptionist was rude. Would never recommend this company to anyone
Very responsive, high quality and honest service!
AC gave out during 100degree day and the great guys at AC Service Plus put me on the schedule the same day. They worked in a timely manner, figured out the problem, had a new part ordered and installed in no time. They were really respectful too, which made them that much better. Had I not recently moved out of the state they would be the first company I call next time I need repair!
AC Service Plus goes above and beyond. Great company who values their customers; I recommend highly!
Came to service a AC for home warranty. Guess what? Tech said needs maintenance. Guess what? No coverage. Only issue tech said was a little dirty!! But he turned in a needing maintenance. Did not even ck freon pressure. then charged me 25$ to replace 12 inches of insulation on freon line.