Reviews (23)
A-1 was referred by American Home Shield. The repairman was 2 hours late (2pm arrival) after receiving a call on Saturday they would be on site "around noonish." The house is not even a year old with the brand-new AC system that ironically A-1 installed. However, our company is the second owner and no builders warranty transferred so we purchased AHW. After checking the system, I was told there was a leak in the refrigerant line, the repairment provided a video verification. I was told the repair and Freon would be $375. In addition, nothing was mentioned there would be a 5% additional charge using a Credit Card!! I wasn't prepared with cash or check since the home is a rental for a family member. In addition, A-1 (AHS) charged a $125 service call fee! They did not take the time to wash/clean the exterior fins on the compressor of the floating cotton wood!! I have always seen service repairmen clean the exterior fins and use the service call fee towards the overall price. The Repair bill did not separate the charges, i.e.: repairing the leak, nor the amount of freon used, LESS the home warranty coverages! WILL NOT FRECOMMEND A-1 to ANYONE! I am a 4th generation So OKC resident and will definitely pass my experience using A-1 and AHS!!!
A1 was assigned to me via home warranty. The technician that came to my house was extremely efficient and professional. He did a great job. This company could improve on communication with customers.
Absolute lie! They came to my house with service request from American Home Shield to check my air conditioner…. The guy took the battery out of my thermostat and told me the unit is not working and has to be replaced! They are fraud. Do NOT use them.
A-1 was assigned via my home warranty service. I had them do my pre-season inspection and a follow up. Follow up did not go as planned. Spring check showed main unit needed freon, then told a misunderstanding and not included even though it's in my notes. Wasn't worth arguing and have moved on. Get what your told in writing.
American home shield sent this company out. They attempted to overcharge me for services not covered and not even required!. I asked American home shield for a second opinion they sent out another company who was able to fix the problem for a fraction of the cost. DO NOT USE THIS COMPANY!
Very friendly and efficient technicians that got our ac up and running quickly.
Home warranty assigned A1 to fix the AC for my tenants. Over 2 weeks have gone by and no fix to the cooling issue and it's currently 100+ in Oklahoma. Did not communicate findings to the warranty company in a timely manner causing additional delays. Had to reach out to another company bypassing the home warranty to get system repaired. Would never recommend.
Our AC is working, but it is not cold. So we call them. The AC is only 2 years old and should still have warranty. The person picked up the phone telling us to wait for 2and 1/2 hours to call back. She said she doesn’t have anyone available and after hours would be available? I ask for a manager, she said she will have someone call me. Guess what, never did. I called another company, they get it fixed in less than 30 mins. It is 100 degrees outside. They are trying to make overtime and charge more $$$! Bad service! She did not even call any technician and see if they got done early or something! Either she is lazy or they are trying to charge more$$$. Not recommended!!!😖😡🤬🥵
Their name says it all. On time and quickly fixed our issue.
Rude and unprofessional. From name dropping random customers to accusing all of his bad reviews to be related to one poor visit. If his public replies to customers online are as unprofessional and rude as they are, I can only imagine how he speaks to people in private. DO NOT RECOMMEND!!!
Our home warranty company sent A-1 out after the last guy could not diagnose the problem. Wes was on time and professional. He made the effort to properly diagnose the system, explained why he was doing what and the results, then made phone calls to locate the circuit board needed. He told us that no suppliers had one in stock and it may take as long as two weeks but they would be in touch. The very next day Mike, the owner called to let me know that it still may be a while but that it was ordered and we would get it as soon as possible. I like that extra touch. They surprised us again when the part arrived earlier than expected and Wes came back directly for the installation. Once again, we were impressed by his efforts and are really pleased to have our old furnace working as this cold weather sets in. Sincerely, Tim
Mike and Wes are awesome! They came to our house several years ago for a home warranty repair and when my elderly mother needed to replace her A/C and Heat we reached out to them for one of our quotes. Wes was very patient in explaining the system, pricing and next steps. He was on time for the initial appt. and install. Very Very pleased with this company and will continue to use and recommend them to others in the future.
We used A1 through our home warranty to replace our A/C. The quality of their work & professionalism is top notch. However, their communication is extremely poor. They desperately need a secretary or assistant to schedule their jobs, tend to customers, & keep track of what all needs to be done. They were supposed to come by & finish the job (A/C replaced in May) but they have yet to get back to us after I have called multiple times. They’re always very nice & good at what they do, but they need some office assistance.
My Home Warranty American Home Shields recommend this company for our AC Unit. I was advised on a Monday that this would be the company that would be assisting me. They did not call me until after O contacted the warranty company several times. I finally spoke with a Mike who informed me that he would be out on Friday between 11-1 then I got an email saying 11-3:30. I explained to them I have an 80 year old father is in home, he then stated he would come out today at 11am. If I seen him today, the ppl reading review did too.
Wes quickly assessed the problem and made the repair. Excellent job! Thank you!
Mike and his crew have been wonderful to work with. They show up when they say they will, you don't have to chase them. There prices are reasonable.
I’ve been using this company for years and always honest, professional and responsive. Highly recommend!
Very prompt and knowledgeable
Sent by home warrenty company to repair my ac unit. Arrived late and did not call. They took unit apart and did not repair it.They also would not provide estimate in writing.
A-1 PROFESSIONAL HEATING AIR-CONDITIONING, INC. was efficient and timely. They were dispatched with our Home Warranty for a blower motor that was out. They explained the issue and resolved with without issue.