Reviews (99)
They claim to be open 24/7 and that you never talk to a recording only a live person, neither of those were actually true. My call from the previous evening was never returned, and when I called again the next day, even though I was an existing customer, they couldn’t get to me until the day after. I’m giving two stars instead of one because when they do show up, they seem to do a good job.
T S did our unit when we built our house 19 years ago, they have done all maintenance and work on it since then, they installed a new unit for us yesterday. They arrived when they said they would, did a great and time efficient job, they were polite and DID NOT leave trash strewn about. Would HIGHLY recommend them for any and all heat/ac needs!! Eric and Ricky did a fabulous job!!
TS Heat and Air was the VERY BEST! Replaced all our system. They were so friendly, professional,explaining everything along they way. Showed us things wrong with the old system also. Prices were very reasonable also. Tried several others before calling TS and they said all was OK, took my money and left. NOT T&S.... They were fantastic and we felt like we were dealing with a real reliable company. I HIGHLY RECOMMEND TS HEAT & AIR to anyone!! John and Patricia want to thank you!
I’ve used TS for years but will not use them again. 6 weeks ago my Freon was low and the tech used a cylinder I own and got me going quickly and for the cost of a service charge. Today, it is not cooling well and I asked the tech to use my Freon to charge it up and was told it was against company policy. Talked to Cathy, GM, same result. I know I need a new unit, have been trying to get through the heat before I get a replacement so I can do it right. Anyway, done with TS. They obviously don’t need my business.
I have used TS Heat and Air for years. I have NEVER had anything but positive experiences. The office staff is very professional, friendly, quick to respond and accommodating. They don't want to leave anyone stuck in the heat or cold. The technicians are amazing and so friendly as well. They go above and beyond to make sure that everything is in order. I have yearly tune ups with them and have had a couple of small repairs in the past. The prices are fair and they are upfront about costs from the beginning. No price gouging, no unnecessary work, just a good quality company that you can trust. I highly recommend. Thank you very much TS! My family will always use you and I recommend you to everyone!
“We are not taking on new customers at this time”
They say they are 24 hours. I called twice in the evening and again the next morning. The lady said it would be a month before a service technician could come out.
They were very easy to work with listened to what I felt I needed and gave me a quote right away and it up being the best bargain for my money for what I needed.
A week ago today I called because my heat went out. Was told they couldn't come til Monday. That's where I should've stopped and called someone else. Monday they said I needed a blower fan and they'd have to order it. Said 2-3 days. On Wednesday I called and was told the girl that ordered parts was at lunch and she'd call me back. No call. Thursday, it's 12° outside they don't answer the phones and don't return my voicemail. Now it's been a week in freezing temps with no heat and still no call back. NEVER AGAIN. TS Heat and Air lost my business this week and I will share my experience with EVERYONE on all social media accounts.
Last week my heater was malfunctioning, upon inspection from a TS Heat & Air technician it was discovered that there was a significant CO leak in my furnace. Obviously the unit had to be replaced, and even though I was without heat for a few days, I am very pleased with their service. I am sure they all have to deal with angry and frustrated customers often, but every time I called with questions needed for my warranty company they were responsive and kind. Brooke, Gabe, Gary and Steven were all wonderful and I am so thankful for their professionalism and kindness. I highly recommend their service.
Awesome work and service. Thank you!
Waited over two weeks to get pricing for a project.. All my calls to the office we're directed to the Technician that was sent out and the tech failed to ever respond to any calls or texts. We use HVAC vendors across the United States and this company by far has the worst communication. Definitely advise against them if at all possible
T-S Heat and air is always our go to when we need service. They are reliable and friendly. Nobody wants to have to get their heat or AC go out.. But if it does, it's better when you know you will be well taken care of.
Two teams were sent out to do the work and they did a fine job. I was very pleased with the outcome and units are working fine. I have one problem and it Is that my water heater next to one of the units is continuously going out. The pilot light keeps getting blown out. I have not had this problem prior to the installation of the air conditioning units. The water heater and the air conditioner share a common vent line. I suspected that may be the problem. Your thoughts?
Clean, Polite, Thorough, Informative and Honest.
Everything went as planned. Work crew showed up on time, kept me updated with the proceeding of the install. Very pleased and would recommend.
Service was prompt. The office kept me updated with what was going on and let me know when the tech would be out. The tech called before he came and was pleasant and clean, did the job efficiently and the price was reasonable for services performed. I will use this company again in the future.
Nice staff
The installers seemed to do a good job. But the office staff in charge of the follow up paperwork so far have done a very poor job. They have not been able to get the city inspector out as promised, so I don't know if my $16,000 investment is up to code. And they put the wrong name - not my name - when they submitted my Lennox product registration, so now I don't know if the warrantee for my $16,000 investment is valid. I understand that there can be complications, but the office staff don't seem to care about getting these resolved in a timely manner. Once they deposited the $16,000 check, they only care about going through the motions with a minimal effort.
James was great! He was very professional and pleasant. I had a lot of questions about my ac. He patiently answered them. Replacement of my thermostat will simply my life! Good job!