Reviews (65)
Called on Friday and had appt set for Monday. Got text that tech was on the way on Monday at 1:45 and 15 min later office called and said tech sent info to wrong person. Said tech was in whitesboro and had 1 more stop in Marietta and then to me Tech never showed and office said he got stuck in healdton which he would have had to go by me to get to Graco never called to reschedule appt so now would have to wait a couple of more days while ac is out in 95 degree weather. Customer service is rude so after 20 years of using Graco will have to switch to another company
Jeremy Miner was quick to respond to our call for service. He diagnosed the problem and had our AC running within 30 minutes of his arrival. He recommended a New System because of our systems age and general condition. We signed the Contract and our system was installed the same day !! Great Job, GRACO !! Very Satisfied and Very Comfortable !!
Jeremy Miner is one of the best service technicians I have ever dealt with. Very professional...
Thank you so much for our breakfast this morning 4/
Waited a almost a month for an estimate finally called in & was told they accidentally overlooked it. Employee on the phone was very nice she sent it out right away. The estimate totalled $36,000. I had it repaired locally for from another plumber for $2200.
Very prompt professional friendly service. These guys are great
Polite efficient professional. I highly recommend them.
Used this place twice the first guy in June was super nice and did all he could to go above and beyond. Was really worried they wouldn’t make it out since it was last minute but they did. And Again this month for maintenance, a little issue with phone tag but all and all would recommend over other places.
They may be ok for service calls, but I wouldn't use them for another installation or anything else. We had to have 2 heat pumps installed and honestly the sales part was the only part that was good compared to the other companies I dealt with. There was one issue out of their control during the install but they probably made 4 or 5 trips after the install to fix something the previous guy forgot to do or messed up. Not sure if it's management or lack of organization but they have a lot of potential if they just plan a little better. The good is is they were very responsive to the issues, the bad is they could have prevented the issues to begin with.
Danny was quick, very friendly, very professional, and a lot of help explaining what went wrong and things to do! Had a great experience will be using them in the future
The tech that we got was danny jones and he was a dang good tech and man. Made everyone feel comfortable, made everyone laugh and got the problem sorted and fixed in no time and saved us 200$, great company, definitely will use them again
Best service techs, wonderful office staff and unbeatable leadership! Top notch company…miles above the rest
Unit working when tech arrived. Unit non functional before tech left. I was told they could not fix it and to call an electrician. Still charged by Graco. Visit by electrician and new company/tech and unit working perfectly. None of the issues noted by Graco. Graco employee called to sell new unit and seemed upset that I said no. Graco employee tried to justify problems. Seemed unprofessional to me. Graco tech too inexperienced. Could not even find filter. Edit: Response to "not a legitimate review". I would be more than willing to show anyone the bill I paid for "services". Feel free to contact me directly. This does really show what a poor customer service your company provides and I would strongly advise anyone to be wary about dealing with such an outfit. Update: One month later and unit still going strong. I have also had time to reflect upon Graco and their behavior. I find their practices very deceptive. The pushing of the sale of a new unit so hard and non stop. The response to my review. The Graco statement that my review was flagged for removal. Flagged by who? It was intended to diminish a real review with some real concerns. Hunter Super Techs may have not been cheap but at least they were honest. Graco is neither.
They came after hours, did a fabulous job and their fee was very reasonable. They also offer a yearly maintenance plan that’s affordable and will save you a ton of money in services for the future.
Danny Jones was concise with his diagnostic and quick with his work when the part became available and great with his customer service. Nice man!
Danny was the best tech that has been here, very thorough, knowledgeable and great personality, definitely an asset to your company!!! Thank you for sending the best!!!
Our unit was having problems cooling. Shawn came out and started troubleshooting the system. He was very professional and knowledgeable and offered suggestions. Our unit was not repaired only because we chose not to at this time. but we do know what is wrong. Thank you for great service!
The guy came in and in no time had it fixed. He looked over the unit and double checked everything. He was very professional and didn’t try to overcharge or sell me anything that I didn’t need.
Best experience I have had with AC repair. Chris Boswell was very knowledgeable and knew what the problem was right away. I will definitely use Graco again.
I would not recommend this company. We have a three 2 year old 5 ton Carrier units and they said they are not working on these units at this time. These are simple units and they cant handle that. Said they are to busy and not doing commercial work.