Reviews (82)
Great service! I will definitely call again for any issues with my AC or furnace.
Tech was very knowledgeable, informative, and courteous. The only thing I questioned was the fact he said the replacement parts should make the unit run efficiently for 10 more yrs. However the parts are only warranted for 12 months. That didn't make sense to me. But overall I'm pleased
The service technician who came to discuss the new system was very knowledgable, and thoughtful with his discussion about our needs. He sized the proper equipment right away and steered me away from systems that were more advanced in operation that I wouldn't be able to utilize in my home environment...super appreciative of that. There were 4 people who showed up to remove my old HVAC, and install the new ones. They were friendly and professional, and happy to answer all my questions throughout the day as they worked. At the end, they guided me through the workings of the new thermostat and app. I would most definitely recommend Westerville Air Conditioning and Heating.
Very pleasant to work with, and fast to communicate. Good prices with very good financing options on good brands. The install took about 5 hours and everything is working great. My only frustration is that the morning that the install was supposed to happen I got a call 30 minutes into the arrival window letting me know that an equipment shortage made it necessary to reschedule to the next day.
I contacted the company and within a couple of hours at a very professional young man take care of all of my issues. I will use this company for any further issues I have.
The service technician (Eric) came onsite to troubleshoot my heat pump unit. All he did was check refrigerant levels, claim it was really low, then tell me I needed a brand new unit. The unit is around 7 years old...these things typically last 12-15 years. I had another service technician from a different company look at it before and he actually took the time to troubleshoot. I ultimately went back to that same company and he replaced the faulty part for a far more affordable price than a brand new unit. What really irked me with Westerville Heating and Air/Five Star Star Home Service is that Eric didn't even troubleshoot the real cause to my unit's continued low-pressure lockout issue. "You have a faulty system? You need a new one." Unbelievable...
I had a high efficiency furnace and tankless water heater installed
Our heating system had stopped heating. The temperature in our house dropped to 55 degrees. Randall, the repairman, was able to diagnose the problem and make repairs to get our heat back on in about 30 minutes. Parts were ordered for a blower issue. A repairman will return without additional cost except parts. Very professional and courteous.
Nate was great. Explained everything he was doing and why.
I am very pleased with this company.
Coming home from vacation and finding a cold house was very unsettling. Five Star came as soon as I called and found I needed a new furnace and installed it the next day. I will recommend them to anyone. Thanks Five Star!
The two gentlemen that came to install my new furnace were very polite and professional. They also came during a level 2 winter warning in below zero temps WITHOUT factoring in the windchill.
Prompt, professional and friendly service.
Drew and trey did a wonderful job installing our new furnace they were very professional and would recommend them they did a amazing job!
All good!!!!
All good. No issues
This was a plumbing repair to install a new shower valve to solve a water flow problem. The technician noticed the water wasn't fully turned on with the existing valve so he adjusted it and the existing valve let the water flow normally. No need for a new valve. I really respected and appreciated his honesty which saved me a lot of money.
Five Star heating and cooling came and replaced my collector box on my furnace because mine was cracked and leaking water it was expensive to replace but cheaper than getting a new furnace they did a great job and I would recommend them they're very professional and know what they're doing
Very proficient and replaced a part on its last leg
Super friendly people both on the phone and in person. Our technician showed up promptly and walked me through all of our options. He didn’t apply any pressure on us and really seemed to want to get the best solution for our home.