Reviews (43)
This is the first time I've ever had to buy a complete HVAC system but this company is by far is a reliable company and has great customer service and great workers!
Customer support and service tech were polite and professional; called in the morning and home AC fixed by early afternoon. Great service!
We had a great experience using Mason Heating & Air. Will definitely use them in the future.
Very knowledgeable technician. Was able to diagnose and fix the problem quickly.
Good workers
Service technician very thorough, professional and cleaned up very well when complete. It was a good experience for me. I even bought a maintenance agreement.
Quick response. Reasonably priced. The service tech was very professional and took the time to explain our system to us. He answered all our questions. Highly recommend this company and the service tech.
Great people did a wonderful job very professional very clean really cared about the work they were doing
I've used Mason Heating and Air, and find them professional, and easy to work with.
Great guys .. Hasan was very polite, professional and had the customers best interest at heart !
I used Mason Heating and Air last year for our furnace install, which went great. Fast, easy, no hassle. Today we had a technician come out to do our first yearly maintenance and once again it was fast, easy and no hassle. I’ll definitely continue to use this company going forward.
Professional and knowledgeable team at reasonable price.
Cody did a great job…. he was very professional and explained in detail many aspects of the workings, parts,etc of my furnace. He is A wonderful asset to your company.
Winter furnace and filter check for beginning of season. I found everyone very professional and efficient. They were on time, polite, neat and clean. Seemed genuinely caring to provide excellent service.
Performed our semi-annual HVAC maintenance which we bought 5 years worth with our new unit. Service technician was extremely thorough, explained everything he did, excellent communication skills and treated us and our home with respect. He instilled great confidence in 5-Star Mason HVAC and in our system.
Ben did a very thorough check of our HVAC system..was extremely knowledgeable and courteous..already recommended him to our neighbor..will definitely call your company for our electrical or plumbing needs as well..appreciate Ben was exactly on time..you have a 5 star review from us
I had a great experience as a first time customer with Mason Heating and Air. Hassan was great, he explained the issue I had with my AC duct and was very professional and super nice. I will request him again. Thank you for the great service!
The guy was great but the company charged $259 for a capacitor replacement. I’ve discovered that the part costs $17 on Amazon and is a 5 min fix. I even dismissed the problem before he got here. Granted, the guy checked the rest of the system and was here for about an hour, but even an hour plus parts would be half the rate. It’s really hard to find a heating/cooling company that doesn’t price gouge.
It was great the tech explained everything, answered questions an fixed what was needed
I've actually considered not even leaving this review because I know next time I need some work done the guys will be fully booked up, haha! That being said, I had the absolute pleasure of working with Ben R. and Charles (Chris) C. Not only were they two of the coolest guys I've ever had to come work on my house I have been working with them for 2 years now and they were nothing but professional, polite, considerate, and NEVER SALESY. I cannot recommend them enough and to see that over that two year period Five Star has branched into other areas of home maintenance such as electrical and plumbing, I plan to use this company for as long as I own a home. Thanks again guys!