Reviews (68)
Great service. A phone call away and is honest about what your A/C system needs.
Pure Comfort Heat is the BEST. Returns calls, and show’s up on time. They are there to get the job done right. Very professional. I am glad to recommend them to anyone.
Mike is super friendly and very professional. He calls ahead and shows up on time and that's what it's all about! He come in, took a look and helped solve an issue that has been ongoing for a few months! Fingers crossed it's exactly what was wrong but I wouldn't second guess him! Thank you so much for your business! We will be calling you again!
Very responsive very knowledgeable out of the 4 estimate Pure Comfort was the best.. I was NOT disappointed Great job and thank you... I will be calling them for my future needs..
This was the most professional people..clean and polite..it was a very good experience ..I would recommend them to anyone..
Thermostat needed repaired.
A friend was sold a new unit was told the board was bad and that was a $1600 to replace a 170$ board, they advised them that they better just buy new. They were sold a new furnace for $4000 I looked at the furnace and it was only a $38 pressure switch, very unprofessional and not cool to come out and sell a unit Especially when the wind chill is -33
Great service and price. Always answers the phone and is available when needed. Highly recommend them.
We have been using Pure Comfort Heating & Services for several years now. Mike is a professional and will not work you around to upcharge you, unlike other HVAC companies. Highly recommend Pure Comfort for your A/C and furnace needs!
Very responsive and fast service.
The driver called to tell me he was in an accident and the ambulance was taking him to the hospital. I appreciate that he called and hope he is ok.
Mike came to the rescue shortly after we spoke on the phone. Did not charge any extra, very reasonable. Took care of the issue promptly on a Sunday!
I’ve been using Pure Comfort for a few years and the customer service is so professional. Mike communicates very well and would never take advantage of a possible or existing client.
Great service!
Sent a service request on their website at 8 o’clock at night and had a tentative appointment by 630 the next morning! Checked both systems and did what needed to be done. No attempt to upsell or do any additional unnecessary service. This will be our go to HVAC service company.
Pure Comfort Heating & Cooling Located in Lancaster, Ohio, is the best HVAC company we have ever hired. Mike came and assessed our system right away. Mike is not only very knowledgeable, but also is caring and honest. This is a very rare combination these days. Mike tried to figure out a way to repair our 27 1/2 year old system, however it would have cost us quite a bit of money because of what was wrong with it. It was time to replace our furnace and air conditioner. We did get 5 quotes from different HVAC companies. Pure Comfort Heating & Cooling came out on top for everything. The install was done on time, quickly, and in a professional manner. Pure Comfort Heating & Cooling will be our HVAC company from now on, and we highly recommend this company and Mike. We completely trust Mike and his crew. Our system is working great. Thank you, Mike!
Moving to the area of Laurelville, OH we had a situation with our air conditioner with the house that we purchased and having a home warranty, they connected us to Pure Comfort Heating and cooling, Lancaster, Ohio......we called them and they came right out. Mike and Chris were very knowledgeable in knowing what we needed and how to fix it. That was in August of 2021 and now we are having issues with our furnace in October. I called Mike and the next day Chris came to our house and got our furnace working before he left. Chris also suggested new pipes to help air flow and exhaust air.....I WOULD RECOMMEND PURE COMFORT TO ANYONE NEEDING HEATING AND COOLING.....Thanks again Mike and Chris!!!!
Words cannot describe how truly grateful I am for this company! Mike showed up on time, went above and beyond what was expected of him, extremely professional, and true to his word. It is very scary when your furnace goes out in the middle of winter! I am so blessed to have found this company! Thank you again!
Amazing company. Honest quick and trustworthy
Blower motor needed replaced. Upon Service call noted the front panel was facing hot water heater. Mike and Chris were able to Uninstall, and reinstall furnace so front panel could be accessed. Replaced blower motor,without removing the water heater. Great work. I highly recommend them and their Company.