Reviews (36)
Always very helpful and knowledgeable!!!
Q answered all questions and was quick with service.
Quantae was extremely helpful, polite, and knowledgeable about what we needed on hand.
Great service from Q. Thank you.
Quantae was fantastic. He was able to help us find parts we didn’t know the names of, contacted tech support who was also amazing. This kind of customer service is decreasing, but we experienced it today.
Quantae and tech support were very helpful on what I thought would be challenging problem. They understood it and dealt with it quickly! Thanks
Got what I needed. Friendly staff and nice store.
Q was extremely helpful greatly appreciated his patience
Quantae found my account and was able to get the items I need on order for the next morning!
Quantae was very quick locating a replacement pair of gloves I've been struggling to find for weeks
Great service next day deliveries by 8:30 am a plus
I come here all the time and I spent thousands at this store and just today his name was Simon and another guy stayed over to help to make sure I got my product so I can help a customer out they are the real reason why I will never leave Grainger. Thank you Granger for employing them. I will never use another company other than Grainger. Thank you Simon you and the other guy are the best at the Dayton needmore road location
Had what we needed. Ordered it and it was there the next day.
Knowledgeable and helpful employees. Very decent selection, and the store was clean and put together.
We recently had a problem with our shower not draining and we were getting tired of standing in two inches of water every day. Reluctantly, we called a plumber. After three tries he managed to snake it out, but recommended we go to Grainger and buy a gallon of “Nu-Calgon Drain Cleaner” (Item 10C739, Mfr. Model 4134-08). After driving several miles to Grainger, they took a gallon off the shelf and tried to ring it up. The register indicated this product was “exempt [or prohibited] from sale”. The salesperson called their company help line who confirmed it was prohibited from being sold and could not complete the sale. She even tried to set up a business account so we could purchase it for ‘commercial’ use, but the register once again prohibited the sale. The salesperson even acquired names of two other substitutes Grainger carried, but they also were prohibited for sale. We had confirmed on the computer before we left that they had 5 gallons of the cleaner in stock. The salesperson stated that it could not even be sold to a licensed plumber! Really?! Then why would Grainger advertise the product, show it in stock, and even place it on their shelves causing us to drive there and waste our time if it’s not for sale? This certainly does not reflect positively on Grainger.
I bought items online. Paid for them. They charged my card. Then a week later sent me an email saying they screwed up and priced the item wrong. Yes they credited me back but still.
Ohio’s Covid restrictions have been lifted yet Granger still has the stupid plastic things up and don’t protect anybody from anything and when I step to the side of it today my cashier got a little hostile rude with me and told me to get back on my side of the plastic I won’t be shopping there anymore
Very helpful
The staff was very friendly and the place was very clean. The only issue I had was a 10 minute wait, but this isn't a complaint because I was patient and could tell they were dealing with other customers. I couldn't find where the line started though and a few guys came in after I did and you could tell they were having the same problem.
Helpful staff that helped me determine a thread pitch for a part.