Reviews (100)
Did a great job, identified concerns, talked through and priced options. Still much higher cost than others in the area for the same work. Make sure you call around to get quotes.
I called them up to schedule a much needed maintenance and inspection of the AC system (basically to get it ready for summer) and intended another in the fall for the heating portion of my system. We had a set date/time and their technician showed up at an inopportune time before i was ready. Since I was home, I let them in. In summary, the technician did not do a complete job according to the report he left about the visit and what was requested. Technician lacked basic knowledge of hvac filters to make a decision with regard to my system/home, he did not open up the AC portion of my system inside to inspect its elements and clean dirty coils (which in researching later on can cause damage to the entire system if not addressed-have an older system that has worked fairly well so far); provided misinformation regarding those components that they were unimportant and required no attention; by all appearances he clipped electrical wires in the heating portion of my system with wire cutters, explained it as having been melted apart, identified an associated part as needing replaced for a good sum of money (lied that it had no part number on it to lookup), poured liquid on other wires that was supposed to be used for cleaning the part of the system he refused to open and was a primary component to inspect for the visit; he allegedly checked airflow and coolant line temperatures noting them on the report. By all appearances this company sent out an inexperienced person whose actions may have caused damage to my HVAC system had I not looked into his work a bit further. At a point, he complained of airflow being an issue but didn't clean dirty coils blocking air from flowing in the AC coils (last point before they enter the ducts in my system, apparently). A customer shouldn't have to secondguess the work they are paying people good money for. The visit seems like a ripoff due to a very important component of the system being overlooked that was supposed to be prepared for
The Technician was very thorough and pointed out some cleaning of the condenser coils that was needed. I appreciate having them PM my HVAC equipment twice a year
Nico has been here before. He’s always been so helpful in answering all my questions. Just a very kind person and very professional
Called on a Sunday because we had no heat. Got the answering service. No return call for 3 hours. Called again. When teck returned my call he told me it was after hours rate and he wouldn't have the part to fix it anyway so I should schedule Monday and I would get better time if I was one of there members. Monday they couldn't be here when anyone was home. Came Tuesday and the price for the repair was over 3 times the cost of the part I looked up on line. He seemed more interested and spent more time trying to sell us a new system. If I get a new system it won't be from them
Josh was great gave me all the options I could go with very knowledgeable made it a great experience
Nolan was prompt and professional. He explained everything in a personable way and gave the advice I needed. 3/24/2023 Nolan came back to inspect and service my AC. The condenser looked pretty grubby before he came, and he got it spotless. I feel confident having prospective buyers see it. I appreciate Nolan's attention to my situation as a home seller.
We had our semi annual tune up. He was great. Very thorough and friendly. Gave us suggestions for the unit for the future. I give him 5 stars ⭐️
Must know his job. Covered all the items on the check list. I was not home before he finished up. Had a great conversation about our ac/ heat plant. Very personable. Rates right up there with the rest of techs who have been here before.
Was able to get to me the same day I called. Was here early and got the job done quickly. I will be using Drake for all my HVAC needs.
New system check he explained to us what he was going to do he checked everything then went over everything with me before he left l would recommend him to anyone
Nolan is very polite and thoughtful. He explained everything thoroughly. I will request him again
We really like Jake. He is very personable, smart and professional. He explains each step as he does them and answers any questions we have. He does his work throughly. He is kind to our animals. He arrives on time. We absolutely recommend Jake and look forward to seeing him in the fall.
I had a gas leak and called Columbia Gas of Springfield. The technician from Columbia Gas informed me that I had a leak in my furnace. I had just gotten a new furnace and air conditioner installed by Drake. I called Drake first thing in the morning. Josh came quickly. He was professional and respectful. My furnace is no longer leaking and there was no cost involved because it was a brand new furnace! Thank you Drake for your quick response and the cookies.
I bought the furnace they did a fantastic job I'm very happy and they were great and what they did they did a marvelous job I'm very happy but I don't remember their name so I don't think they introduce themselves but that's okay they got the job done ☺️☺️☺️☺️☺️
Jake was punctual, professional, did his job thoroughly and was kind to my dogs, which is extremely important. I enjoyed our conversation.
Nikko is an excellent employee. Professional and knowledgeable in his trade. He deserves a pay raise.
They installed a furnace and air conditioner unit. I am very pleased with the work and the guys were great. I would recommend them for any heating and or air conditioning unit. I know if I need anything like that in the future I will definitely call Drake heading and air.
Josh gave an awesome quote on new A/c duct work with a free furnace which we needed due to base board heat. Tommy and his crew came up and did awesome work, was very clean about their work and informed us on everything they were doing if any changes. I would recommend Drake to anyone
As a club member my HVAC system is checked every six months. A great service that keeps things in perfect condition.