Reviews (100)
I can't say enough about how pleased I am with the service I received from Baker Heating and Cooling. My AC went out on the Friday afternoon before July 4th. Many companies were already closed for the long holiday weekend, but Baker was open. I checked Google reviews and liked what I read about them. Many positive reviews and they've been in business over 70 years. Their website offered a text option and I received a very fast (and pleasant) response and got a 9 am appointment for Monday. Joe, the technician, was on time, professional, knowledgeable, and very helpful. Had our heat pump up and running in about 30 minutes. He also did a check of our entire system and said it was working fine. Didn't try to upsell a new heat pump, even though ours is nearly 20 years old. I so appreciate his honesty. He also looked up the right type of filter for our air handler and sent me that info via text. The icing on the cake is that their pricing is so reasonable. All I paid was the price of the part and a $99 service call. No extra fees or hidden charges. Needless to say, I am absolutely a Baker customer for life!
Team did a great job installing my new minisplit, Donnie was great and walked me through the best solutions. The Team even helped me with a separate issue I had with my previous HVAC.
Has my ac working better than it ever has
I've been a long-time customer of a competitor of Baker. However, I have a huge preference for email communication versus phone calls, and my website submissions and emails have been going nowhere. So, after reading reviews, I decided to give Baker a try, based on my standards. After filling out the web contact form, I got an email response in under an hour. I scheduled an AC service call faster than even I was ready for (they were willing to come out the next day, and I was out of town!), all over email. On the day of service, I got a "we're on the way" call 15 minutes before my scheduled window, and they showed up 5 minutes before their scheduled time. The two techs immediately jumped on things, quickly confirmed the cause I'd suspected (dead capacitor), and validated everything else was fine. Gavin particularly did a great job, and has a great career ahead of him. Baker has won my business for life, and I'll probably be finding equivalent homes for the other services my prior company provides.
Extremely rude over the phone. There was no need for the person on the line to be so nasty. 0/10 would never recommend.
Had a new AC unit installed this past spring. I have been using Baker Heating & Cooling for over 30 years. I feel they have given top notch service along with affordable pricing. But one thing that keeps me coming back to them for so many years is their honestly and good old fashion workmanship. I have never felt oversold or felt like all they want are the addons. I have referred them many times over the years and will continue to do so. Don't change that great old fashion service it will never grow old.
The guy that came out to the house was great and helped with our problem
Professional arrived on time and fixed our issue quickly.
Great job. Very professional and reasonable. Diagnosed the problem and fixed right away.
Fantastic service! 👏🏻 I had a full furnace and A/C installation, and it was finished like magic. So clean, the only signs that work was done; was a sparkling new thermostat and a toasty warm house. I didn't even have to take off work. Thank you to Baker for doing such an amazing job so quickly. 2 thumbs up!👍🏼👍🏼
Very professional team. Does great work. Today Russell came to access some issues I'm having with my heating/cooling systems. He was prompt and professional. This well be the second time I'm doing business with this company, because I'm very impressed by the service they provide. And their honesty.
Repaired igniter. I was pleased with the job.Sined up for annual maintenance plan.
Great service. Rob was excellent I would definitely recommend this company
Very professional and knowledgeable, very helpful with different options. I definitely plan on using them for this call and anything else I may need.
Baker Heating & Cooling did an excellent job with installing my new furnace system and ac unit. The team was extremely professional from the salesman Russell to the installation team led by Joe. Russell to the time to explain my options thoroughly and the financing options available to me and Joe was timely on both days of the install, friendly and responsive to all of my questions. I'd definitely recommend the Baker Heating & Cooling team for all your HVAC needs. Blessings to all.
This company did a great job, went beyond and above to solve the problem. I will continue to use this company for future projects.
They replaced my 100 year old coal converted to gas furnace. Great job and left the basement cleaner than it was when they got here!!!
We had a humidifier installed by Baker Heater. Nice guys that knew their job came to do the work. I'll have them back.
I came back to my home and found it 43 degrees. I called Jennifer and asked for help. She was very respectful, caring and nice as always. She sent me one of her bestest technicians. He was so nice, knowledgeable and skillful. He repaired my furnace very quickly. I am Baker HVAC customer for a long time and I always trust them. Thank you
Rob came in on Christmas eve a d made sure we got heat that day. It was record cold Temps. Repairs were quick.