Reviews (100)
We agreed to receive a estimate for replacement of the ac system as it was indicated that providing this was a free service that they were happy to schedule. I was asked by the customer to meet with the technician/salesman. After he recklessly threw around some broad range of prices for two different alternatives I asked him to provide written estimates to me. He suggested that he had valuable information that someone needed to hear and that a written estimate wouldn't do that, I declined. He was very unhappy with this and demanded to speak with the homeowner. He was obnoxious rude and way too pushy. This guy was a real jerk. After he left me he did promptly find the owner and accosted them in the same manner. Unfortunately I wasn't there to see that or we could have had a different outcome. I would avoid this company at all cost.
Kenny was great and on time. He took care of the problem and got us back up and going. He also taught me a little about the unit. Very nice guy.
Mike was so nice! Able to help me know what was wrong so I could fix it myself and save a couple bucks! Highly recommend him and my dog liked him just as much!
Was very polite..explained things to me in my language..have not made decision yet have 2 other companies coming to give estimates
Very impressed with One Hour, Jason is very knowledgeable and fixed the issue perfectly. I recommend them to everyone. Thank you Jason
Unfortunately we had a bit of bad experience. I want to share this everyone for awareness sake. Our AC broke few days ago. I called one hour heating and air and they promptly responded and the technician showed up the same day. Upon diagnosis the issue turned out to be a simple capacitor problem. The technician fixed it. It didn't take much time. However the issue is they charged me $307 for the capacitor excluding the service fee. Later I looked up online and I was shocked the same part sells for less than $20. I called the customer service to ask about why they ripping me off. I was not happy with the answer. Their justification was the cost of the part includes the warranty, replacement labor etc etc. Anyway the whole thing ended up costing me $500. I have never paid more than $75 for such repair ever. So be careful about the charges. I know they are good at responding quickly but it comes with a hefty price. I don't think I will ever call them again even though the technician was courteous and knowledgeable its not of a shame that the pricing fixed by their corporate spoils hard work and credibility the people on the ground are putting in
Excellent service from Kenny! He was responsive, took time to fully explain our options and was candid/transparent throughout. Would highly recommend!!
Briggs and crew arrived on time, were very personable & professional, answered all of my mom's questions, and did a thorough job.
Zachary Austin was very professional, prompt, explained everything thoroughly and got my AC up and running in no time at all. I highly recommend One Hour for your heating and Air needs.
My service person was Jordan Pearson but his name is not on the list. He did a good job.,,,,,.very professional, polite and explained things well.
I was glad to see how prompt one hour heating & and conditioning responded to my call. Mike Burgdorf was friendly and informative concerning the air conditioning unit.
Paid this company $139.00 (just for them to come on the weekend whether they fix the problem or not) for them to try to up sale me. I knew when Kenny was in my basement and told me what I already knew (that my unit was old) he wasn't trying to fix my unit but to sale me a new one. He claimed I needed a new condenser fan for $1,800. Claimed I needed a new compasitor for $300 and some R22 freon that was $1000 because they only have one bottle of it since it's discontinued. Horrible just down right disgraceful when they know people are desperate. My husband called his heating and cooling guy to come out that man didn't even come in the house to look at the indoor unit. Replaced one part and now it's cool. All I can say is when your gut tells you someone/company is trying to swindle you out of your money just listen.
Professional and knowledgeable technician. Gave it to us straight to help us make an informed decision. Thank you!
Bobby was amazing in every way. Honest and very informative. Would highly recommend Bobby and could only pray if we have any future issues we get him. Thank you for sending Bobby, he saved the day.
Bryce and Nate were knowledgeable and friendly. And they put up with my teenagers sleeping during the cleaning! Would absolutely use them again.
Quick repair, and double checked the AC and Furnace to make sure nothing else was wrong. Thank you so much!
I was very impressed by the A/C repair man that came today to fix my air. Very professional!! They always are right on it when I call. I highly recommend them!
He was professional, helpful, kind and considerate. You should be proud to have him as your employee!
Kevin Campbell was very courteous and repaired the problem with our air conditioner quickly and efficiently. I was very pleased with his work!!
Tom is very knowledgeable and professional. My A/C is 15 years old and on it's lastc legs; my furnace is the original and is 32 years old and should be replaced before it dies. Worked out a good deal to get both replaced. I am a happy camper!