Reviews (100)
DO NOT GO WITH THIS COMPANY!! Not only did they show up extremely late but they misdiagnosed our AC issue and attempted to overcharge. They did not initially mention a service charge during the call and sprung it on us after our quote. Our parts were under warranty but they quoted $1,400 solely for labor. The labor entailed changing a small part that would have taken no more than 15 minutes. They told us our system required 9lbs of refrigerant where it clear as day says 4.5lbs on the system. Deliberately tried to take advantage of a family with a baby who desperately needed their AC repaired. Inexperienced and unqualified technicians. Paid $85 for them to tell me all the wrong things. Look anywhere else.
My service associate, Larry, is very knowledgeable and professional. I highly recommend Nelson Comfort to take care of your HVAC needs.
My family has been using this company for years. They've always provided us honest feedback on pricing for repairs and maintenance. This means a lot to a family on a tight budget. We never feel like we are charged for unnecessary items. All charges are explained and examined in great detail before being followed through. We greatly appreciate this company and we will always recommend their services.
a new heat pump put in last year everything worked find you until winter about froze to death paid $10,000 had somebody come out they charged me $200 to service it my auxiliary heat never comes on and it's just now a year-old it's a Daikin I have to get somebody else out here that knows what they're doing to fix if I had to do it over again if I had to do it all over again I definitely wouldn't have called this company
My experience with Nelson Comfort was positive from beginning to end. I have a 100 year old home that did not have central AC on the 2nd or 3rd floors and no simple way of installing it. The salesman , Greg, came up with a very creative way of positioning and installing all of the system components in closets and crawl spaces. These details were fine tuned by Greg returning to our house with an installer before ordering materials. When the work started we had 2 foreman, Keith and Elijah, and their crews working on our job. The foremen were polite, knowledgeable and hardworking. Their apprentices were polite and respectful as well. Working in a house such as ours with wood lath and plaster walls and ceilings is messy, but the crews did their best to minimize the dust and debris and cleaned up well each day. I am in the commercial construction business and know when a job is done well (or poorly). Our job was definitely done well. I highly recommend Nelson Comfort for new system installations. Jim P.
This is the second review I've written for Nelson Comfort & I'll likely continue giving this company glowing reviews for the professional work they provide. The first time I met a Nelson Comfort agent I was letting them into my sister's house, who was currently in the hospital delivering her first child, to fix her AC. Nelson was extremely empathetic & came to the rescue ridiculously quickly. Fast forward a little over a year later & my husband & I are in almost the exact same situation. We were eight months pregnant needing a sudden full HVAC replacement. Both experiences I worked with Spencer who is willing to go above & beyond to give you an honest & fair assessment. He's willing to take the time to fully investigate the issue before determining a fix, which is very rare in the HVAC business. Prior to becoming a Nelson customer, we hired a different company to do a wellness check. However, within moments of walking in our door & after a brief two to three minute assessment the representative attempted to sell us a new full HVAC. We still had three good years left before needing to make that investment & we're very glad we became connected with Nelson Comfort before that time came.
Okay company. Friendly technician. However they charge a trip fee every time they come out. If it was a one and done trip fee it wouldn’t be a big deal, but they came out and didn’t have the part to fix it and would have to go to the warehouse to get it so I would be charged another 128 dollars to go get the part which is not cool. Any service done on the same day should only be one trip fee in my opinion.
Had Nelson come out twice for two different heating issues. First time, they were unable to do anything and I paid the service fee. It happens, all good. Second time, I noticed our furnace was intermittently short cycling and wanted to get it checked out before extreme weather hit later in the week. They came out Monday and said everything looked fine and I paid to service the unit. By Friday, the outside temp drops to negative digits and we were sitting in our 50 degree house with space heaters and a no heat. I call them up but never got through to anyone after multiple tries. Never again.
Terrible! Take your money elsewhere! We have a commercial contract for quarterly cleanings for our business and they never actually do these cleanings unless you harass them, finally to get them to come out once I had to threaten them with our legal team getting involved… and when they come out actually watch them do the work because everytime I have a maintenance issue it’s usually because the system is so dirty that it stopped functioning, and the repair person says when is the last time this was maintenance which tells me the maintenance is not being done. Tonight on the coldest night in 10 years, our heat system failed us and pipes burst and we called them for emergency services and their response was they have nobody on call on the coldest night and they hung up on us. bad company
Was able to come out same day to get repair started, returned promptly once needed part came in, always professional and courteous.
Nelson was professional, prompt and efficient. Could not have been more satisfied. His contact info is now in my cell phone list where very "few" contractors exist. Thank you again. Carolanne Helverson
We contacted Nelson Comfort 10/5/22 for a free 2nd opinion to replace our old Trane furnace. Mike came to our home the next day and provided an estimate for a Lennox gas furnace replacement and an Aprilaire humidifier (which was not included on our first estimate from our current HVAC company). Mike's estimate was well over $1000 below our first estimate. Early today (10/10/22), exactly one week after learning our furnace needed to be replaced, Matt arrived to install our new Lennox furnace (and humidifier). Matt and Tyler completed the installation in 5 1/2 hours. They were prompt, courteous, and professional, and they answered all of our questions. We are entirely satisfied with their work and with the price we paid for our new furnace. We strongly recommend you consider Nelson Comfort if you find yourself in need of a new furnace.
Their technician, Spencer Grizzell, was early and did his usually fine job of scheduled preventive maintenance on our geothermal heat pump.
Update: Another outstanding job done! My aging central A/C died at the start of a heat wave. Nelson Comfort exceeded again: Better quality equipment for less cost than the competition, installed promptly despite the busy season. They left everything tgey touched clean and tidy. The new system is performing perfectly. I shouldn't even bother asking other installers for quotes: Nelson Comfort is The Best! Previous review: I took bids from four installers for my new HE natural gas furnace, and Nelson exceeded all others. Courteous and helpful salespeople, by far the best equipment for the price, and they were energetic and flexible on the installation. They are at the top of my list for future installations, upgrades, and service.
Booked an appt for a complete replacement AC and furnance. Received a call 10 minutes before time that they could not make it. We drove 1 hour out to home for appt Would not recommend.
Steven was very professional and explained everything he was doing. He arrived on time and had the job done quickly. This is our second experience with this company and completely satisfied once again.
Nick was great, very professional and patient with us while we asked questions. He cleaned up afterwards and helped my son take a chair outside to my car. I was very imoressed
Very honest and respectable company. Had an issue with billing that included unapproved work from a technician. The company was fair about the work and removed it from the bill. All the office staff members were super respectful and prompt about addressing issues. After the system was fixed, there was a new issue that occurred. They sent out their tech promptly to address the issue. Overall, we will be using this company again should we need further work due to their phenomenal customer service.
A/C repair service for a unit they sold and installed for me several years ago. They were easy going on the phone and onsite. They listened to me and worked with me (i didn't want to void my warranty, fixing a repair i could of handled on my own technically, by ordering a generic matching part online) w2They fixed the problem I had diagnosed quickly once they made it out here to service the unit.. I would of subtracted a star for that in my review, except I filled out a thing on their website for a free service call with any repair. The part was under limited warranty for 10 years. I ordered the unit 4-5 years ago. They indtalled it and carried parts on service vehicles for these Trane A/C units. In my case it was a bad capacitor for the outside fan. Onsite test and repair took 30 minutes or less and I only paid the limited warranty (predefined) price for that part, and the service call fee waived (for free). So, we were back up and running in no time after that. Been fine the last few days since the repair and it's only gotten hotter outside each day since. Thank you!
We’ve been using Nelson for years. Always great. We recently purchased a home and the AC broke the day we moved in. Nelson sent someone out that day. Technician, Cody, was friendly and professional. He gave us options for repairing our AC. Nelson came through for us again.