Reviews (100)
The team at Air Plus is amazing! I had to replace my aging AC unit before it was too late. Bruce and Rob know their products and were very helpful in going over the benefits and considerations between the "good" and "better" options. I was able to shop around and the price was very reasonable for the task at hand- especially since a crane was needed for this job. Kudos to the crane operator who navigated various downtown obstacles with ease. Bill, David and Sam came in the morning and got working right away. They are pros at installing the AC and treated the task at hand as if they would be installing their own unit. The new AC was running in the afternoon.
Bruce referred me to Air-Plus for a 2nd opinion on our A/C needs and Rick took care of our A/C tune-up today. Rick was on time, professional, courteous and very knowledgeable. He performed maintenance and cleaning for the system, acknowledged some potential concerns to be aware of for future needs, and made recommendations on more immediate concerns which he took care of the same day. I went ahead and signed up for the Air Plus Perks Program as I will definitely be using Air-Plus going forward. Thanks!
I called Air-Plus to get a quote for a new A/C unit based off of a diagnostic from another company. Bruce came out the next morning and noticed the unit was trying to start. He checked the capacitor and found that it was bad. Instead of quoting us a new AC that was only 6 years old he recommended a new capacitor. He went to his truck came back and had the unit was up and running in no time. I will never call another HVAC company again. There still are honest companies in Cincinnati.
We had a great experience. Both Sam and Lee were 100% professional like the company you will recommended from my sister Michelle Miller and we will be using you. Hopefully not too soon lol but had a great experience. The guys were real professional. Appreciate everything you guys or did!!!
Updated Review: Noticed Monday evening that our 20 year old AC system was no longer working. Called AirPlus Tuesday morning and had a technician come to look at 10am who recommended a new system since the repair was not worth the cost. Bruce came out after 5pm to give us quotes and the new system was installed by Tony and Lee by 3pm on Wednesday. Very polite and professional service at every stage. We are happy with the installation and the house is now cooling normally. Great service! Previous Review: Noticed water pooling around our heating unit on one of the first cold weekends of the year. They came out quickly on a Saturday and fixed the clog and other issues. Cole was very professional and was happy to explain various aspects of the system and the maintenance we needed to do each year. Good experience!
Came home from vacation only to find that my AC compressor went out. I called Airplus and had a new unit and A coil replaced in one day. Sam and Bill were efficient and knowledgeable.
Alex Thoms came to check my air conditioner for the season. He was great--friendly, knowledgeable and efficient. Air Plus is a great company, fair pricing and we would recommend to everyone. We totally trust them.
Cole came to our house to repair our air conditioner today. Cole was very polite and friendly. He informed me of everything he was doing. He had the air conditioner fixed in no time. Thank you so much.
Had problem with air conditioner Sunday morning. Called for service and Alex came out 40 minutes from our call. He is amazing! He found the problem right away and solved it. He was very professional and very knowledgeable. The way he took care of the problem just reassured us that Air Plus employs the best. We have been customers since Rob was starting out and have been ever since. We so appreciate this company and the people who work for it Thanks again, Cindy Bond
We will always request Cole. He is our go to guy when we need service done He is very knowledgeable in his job We always feel confident in his work He is very polite and professional. Top notch guy in our book
Great experience getting a tankless water heater installed. Friendly, professional workers who discussed options, explained details and did great work. Was happy with price and the quick turn-around time. I highly recommend this company!
I recently needed an HVAC company since my previous guy had retired. Air-Plus was recommended by a coworker. I have been very pleased. Alex came to clean and check my air conditioning unit. He was friendly, polite, thorough and knowledgeable. I would recommend this business.
We have called Air-Plus Heating & Cooling in the worst of weather and they have always been here for us. Their technicians (Alex was here today) are knowledgeable and pleasant to work with. I have been using Air-Plus since I moved to Sharonville in 2015. There is no other choice we will ever recommend ...and we do highly recommend ! ! 6-22-23
My old Carrier system which was close to two decades old went down. I wanted to replace it with another dependable as well as simple Carrier model. I live in the condo building which requires complex roof installation and crane service. I send request to Air Plus and Bruce the sales guy reached out to me on Sunday evening and came out that very Monday morning. I told Bruce exactly what I wanted in the system "simple, dependable and good manufacturing quality". Bruce provided me excellent pricing and two options. Unlike other companies I spoke with, he did not try to upsell me on items that I did not need. Simply gave customer exactly what was needed and checked stocked/crane availability for me very same day. I had new system up and running in less than 48 hours. On the day of install guys called me to give me ETA update/arrived on time. Install crew Tony, Sam and Dave worked all day and took their time to explain system to me. That very evening I had tech question about system and Bruce actually insisted that one of the guys on call stops over vs waiting till next day. Overall great experience and good to know this local company.
Alex came to service our HVAC system today. Efficient, friendly, knowledgeable and provided quality service. Would recommend Air Plus to everyone!
Alex did my AC tune up and serviced my UV system. He was very polite and knowledgeable.
Dave, Bill, anTony were awesome! Very professional and thorough! Everyone that helped me through this process were very respectful an so helpful! I would recommend Air Plus to everyone!
While I've been a customer of another HVAC firm for many years and was hesitant to try another company, I'm sold on Air Plus. First and foremost, their crew is top notch! The initial consultation for an HVAC evaluation and estimate was informative and low-pressure. Bruce did a nice job of answering my questions and reconciling my budget and needs with various options. He made me feel comfortable during the entire process and was not aggressively upselling or trying to add products I didn't need. (A lot of the other firms in Cincinnati do this, so if you want to feel respected and valued, give Bruce a call!) During the install, the service/install team was fantastic. Tony, Sam, and Bruce were thorough, meticulous, and respectful. They gave me a nice demo of our new furnace, A/C, humidifier, and thermostat before they finished. Thanks again to Air Plus for a great experience.
The service was performed great and Cole was easy to work with very polite young man.
Air Plus is my go to company for service on HVAC. Alex was my technician, he was professional and courteous! Thanks Air Plus!