Reviews (28)
The techs and install guys are the best in the area hands down. And their comfort specialist are top notch and knows their product very well. I will recommend them to everyone.
I literally told the tech exactly what was wrong with my boiler and what needed to be done. Instead he said my plumbing or the boiler itself was the problem and left. The next day I bought supplies and did the work myself. What a waste of time and money.
They came to our home to do a quote for new furnace and central air unit literally didn't listen to what we wanted. I don't know if the gentleman who came out didn't want our business but he did not give us a quote for what we asked for. He quoted us over $22,000 for a new furnace and central air unit that is with the ductwork being already done. He was supposed to quote us for three different options and he didn't. What a waste of time.
Just received our yearly preventative maintenance service on our Mitsubishi units and propane units today with Riley Dowler. We are very pleased with the professional and meticulous service we have had again this year and every year since our installation.
The ladies in the office are a delight! They are pleasant both on the phone and in person. I needed a filter for a furnace. That had it, I picked it up and it is working great!
I would highly recommend. New comfort the people are so very nice and honest they do a terrific job
always courteous; excellent service
So much better than a few years ago! Great scheduling experience and great tech who came out to do wwork!
Seeing your employees entering public businesses and not wearing mandatory masks says a lot about your company. Speedway on Arlington Rd has signs posted. Your employees never wear masks in public. I think next time I need hvac services, I'll call a company that respects the health of others. Apparently yours do not.
The morning after Christmas, carbon monoxide detector was going off in the basement. Fire department came out and we had to evacuate. Riley from New Comfort came out and quickly diagnosed and replaced the blocked condensate drain line which was causing water to backup, cause a blockage in the exhaust pipe, causing carbon monoxide to enter my home. I had not scheduled a furnace maintenance call for over 5 years! This could have been disastrous for my family...all to save a few bucks. Lesson learned. People, whether you go through New Comfort or some other HVAC company, schedule that annual maintenance visit!
HORRIBLE !!!! Do NOT use these people, they will lie to you. told us the new system we had installed was low on coolant and charged us for putting it in then came back a year later for maintenance service which they told us we had to do for the warranty and said we were low on coolant again, couldnt find a leak but charged us again, called another hvac company that informed us the warranty was parts and labor and we should have never paid the first bill never mind the second plus their maintenance service was not needed for the warranty. NEVER CALL THESE GUYS
Had to have them out to clean up some awful work done by another company. $88 diagnosis and some tweaking didn't fix it. Next call still didn't fix it but the tech was obsessed with solving it. Unfortunately the price went from $140 an hour to $196 an hour. They diagnosed a pump being bad, it wasn't but they blamed Weilmclain for the diagnosis. Charge $691 for 3 hours work replacing a good pump. You can pay them $200 to join a club where you'll only be moderately overcharged.
Highly Recommend New Comfort, office staff are friendly and knowledgeable, Mike our tech was top notch and knew his industry well. Please give these guys your business.. Trust me I had already paid another local company to complete a service call at twice the cost only to find out a few days later we still had the same problem they said they fixed.. This is when I found New Comfort.. Happy Customer right here.
We've used New Comfort for the past three years and are very impressed. Highly responsive and highly trained. They don't nickle & dime you, but do excellent work for great price. Recently moved to a new home and had the option to select a new AC maintenance firm. But, elected to stick with the tried and true, although my new house is a little out of their way. I highly recommend New Comfort!
Great service. Friendly staff. I highly recommend them.
Mike serviced our furnace efficiently. He was very knowledgeable about the furnace when we had questions. We were very pleased with the service.
The tec they sent to my house was not personable at all stumbling around to come up with a price to maybe fix me problem. Asked her to have another tec come out because she was on lifting restrictions and couldn’t get all the way into my unit and to maybe see if I could get some better answers but no luck. $88 dollars for a $2000 plus estimate when she had no idea why my unit was leaking
I called for them to look at my Electronic Air Filter ! The service guy came and new absolutely nothing about my problems ! Absolutely WASTE OF MONEY ! He did nothing and they still charged me ! Don’t waste your money or time calling them !
Have worked with these people previously, & they have always done a good (well above the average) job for me. I will always use them if I have ac or heating issues.
The guys and gals here are amazing. I am in a MAJOR MESS AGAIN with LOGAN HEATING AND AIR. Trane is a hunk of trash. Between improper installation, improper unit and a unit that sucks PERIOD!!! NEW COMFORT has saved our butts once from these IDIOTS and are having to save us AGAIN!!! We have a 2015 22i Trane complete unit. And it was not properly installed!!! And now The unit is completely OUT of FREON!!! A 2015 is out of FREON!!!! I am so furious!!! I have no idea what we would of done if we didn’t have NEW COMFORT and AIR. They are saving the Day!!! Thank God for them 😍. SO PLEASE HEED MY WARNING!!! I SPEAK FROM EXPERIENCE. PLEASE COME TO NEW COMFORT HEATING AND AIR AND RUN AND RUN FAST FROM Logan’s!!!!!!!! NEW COMFORT HEATING AND AIR Thank you for trying to make all these wrongs and changing them into rights. Well we decided enough is enough. We have had the guys gut the house of everything that had to do with the old unit. BEST THING WE EVER DID!!!! THE INFINITY 20 UNIT HAS PUT LOGAN'S HUNK OF JUNK TO “SHAME!!!!! OUR HOUSE IS THE “WARMEST ITS “EVER BEEN!!!!! THANK YOU EVERYONE AT NEW COMFORT!!!! 👏👏👏👏👏