Reviews (2)
I can’t say enough good things about my experience with Bernard Heating & Cooling (Bernard Mechanical). Just this past Sunday I woke to noticeably cool temps in the house, thermostat reading 57*. Of course it happens on a Sunday, with heavy snow falling (again). Bernard was the 9th company I contacted. The first 8 either didn’t answer, didn’t call back, or did not service boilers. Got a return call immediately from Ben at Bernard, who was willing to try to postpone a scheduled (non-emergency) service call if possible, and reassured me either way, he’d get to me within a couple of hours at most. He called again to say he did rescheduled the other appointment and was on his way! He arrived and got to work, finding that the problem required a part he didn’t have with him. He made a call, then drove, in the snow, a half hour there and back with the part. Turns out it was dark before he had completed all repairs and heat was working, as the outside temps dipped to single digits! Ben was personable, courteous, knowledgeable, and the total bill was very reasonable! I couldn’t be more appreciative and satisfied with every aspect of service! Bernard will be my go-to when needing any of the services they provide! I highly recommend!
I wish there was lest than 1 star I could give. This is a very dishonest company. I called them to come and check my ice maker that was not producing ice as fast as it used to. I was told everything would be covered under warranty. I just received a bill.