Reviews (100)
This is the second time I chose Comfort Masters for help with my HVAC system. I called CM first for a new HVAC install based on the phenomenal technical and customer service they provided the first time. ( For the “TL;DR” version, skip to chapter 2 😊). The first visit was in 2016 during a brutal heatwave that caused my A/C to go on strike. A quick Google search for the cost for an A/C service call and the subsequent calls to local HVAC companies suggested they were all price gouging (in my opinion), To add heat induced injury to insult, no one could come out for several days. Enter Richard from Comfort Masters. He came out within 2 hours of my call despite his obvious fatigue. He diagnosed and fixed the problem quickly, gave me advice to extend the life of my system (of which he wasn’t a fan 😂), and warned me I would likely have to replace it sooner rather than later. That brings us to today. I had a premonition that my A/C was ready for permanent retirement. I was on an extended family visit in another city and a family member was house sitting this time. Three days after my premonition, I received a text letting me know that I’m apparently psychic. Scott came to my home to perform a consultation. Before he performed his evaluation of the system, he thoroughly explained what he would do and why. He answered all of my initial questions about A/C systems and invited me to tag along while he looked at the machines in the attic. I’m not crazy about heights, even via short ladders, but I compromised with my phobia and climbed high enough to see and hear what he was doing. He recorded his assessment and typed the data into a software program for further evaluation regarding the layout of my house and what hardware was best. (He found out one of my A/C systems was smaller than it should have been.) He gave me the pros and cons of several different systems suitable for my home. We put a pin in my choice ,until after my consultation with a second HVAC company for compar
AJ found the issue. Very knowledgeable. I am a little upset with Trane. I have 2 units 17 years old. The 3rd unit that is barely 5 years old has a leak in evaporator coil. Not cool Trane Not Cool using cheaper materials.
I have used Comfort Master for years.. they provide excellent service. Whenever there is an issue they respond promptly. Carlos, my technician, is always on time and professional. The pricing is also fair and extremely competitive. I recommend Comfort Master without hesitation! Alexander Gupta MD
Repair tech Kenneth arrived on time and was very thorough. Offered multiple solution options for our problem with upstairs AC. Went above and beyond to make sure we were satisfied!
When the air conditioner goes out in a heat wave during a 35 guest family reunion, Ricky is the person you hope Comfort Master will send over. Though he couldn't fix the motor immediately, he gave several options to keep it tolerable. Including attaching our shop fan to the top of the unit temporarily! Thank you Ricky for helping us stay calm and somewhat cool during a hectic time!
I appreciated Tammy (phone) and AJ (service technician). Tammy was very helpful when our air conditioners went out on one of the hottest days of the year. AJ was extremely pleasant and professional.
Ricky was great! He quickly located the problem and made the repair.
Unfortunately, i had to call on July 4th but they were able to fit me to repair our 2 units. Ricky was professional and explained everything to me. I am very pleased with the service.
He was fast and Efficient, Got The Air back up, with no Complications!!, I just can't Say Enough about Comfort Master, Great people, Do A fantastic job, Thank you so very much for Coming out Today!!❤️
They did an amazing job! Very thorough. I have used their services for more than eight years and they have always given sage advice and provided very good service to our units.
Ricky did a fantastic job. He was kind, courteous and very thorough. He took the time to answer all of my questions. We could not be more pleased with Ricky and with Comfort Master.
Very satisfied with Comfort Masters. Squeezed us into schedule for same day service. Carlos was polite and very presentable (tech.) He explained what was going on with our A/C and had it blowing cool in no time.
Luis is great!! I highly suggest reaching out to comfort masters and asking for him to to come out.
Comfort Master installed a new unit for us in May. Their technicians were hard working, thorough and efficient and we could tell a HUGE difference in the house immediately. Recently, we found a water leak and asked them to come and look to see if it could have been related to their work. They were super fast in responding and courteous throughout the process. It turns out our water issue did NOT have anything to do with their work; however, they still called us the next day to check on us. I can't say enough positive things...great service from someone who genuinely cares about their customers!
Luis was professional, really tried to understand my very unique problem and not just go through the motions, and didn’t charge for what he couldn’t help with. Very much appreciated!!!
My experience with Comfort Master was great. I had them come out for a tune-up and to assess some issues with my dampers on my 3 zone system. The tech Julio arrived promptly, was professional and courteous. He quickly identified the issue with my dampers, explained the problem and the fix in layman's terms then got to work. -Adam
Kenneth came today when our heating unit stopped. Kenneth did excellent job and wore his COVID protective gear the entire time. . Kenneth is very knowledgeable , professional , pleasant and friendly and fully explained the problem and what he did to fix it. We have been customers of comfort Master since the company began and they have never let us down. This is a great company. Last week Ricky performed maintenance work and did his usual great job. Like all of the technicians we have encountered with Comfort Master, Ricky is cordial, friendly, professional, and, knowledgeable and answer all of our questions very patiently. We highly recommend Comfort Master. Christian and Ishmael installed a new HVAC system yesterday They were very efficient, professional, knowledgeable, and friendly. They were also very patient with us in teaching us how to work the thermostat. My wife and I highly recommend ComfortMaster. Each and every employee we have dealt with over many years has been professional, patient and helpful.
We have been customers of Comfort Master for years. They are a great company. Always on time and service is always above and beyond expectations. I highly recommend! 5 stars, CONSISTENTLY. ❤️
Comfort Masters technicians were professional and worked efficiently to fix my AC.
Excellent experience with everyone. Nate did a great job scheduling a technician to come quickly. Carlos was very knowledgeable and got our problem solved. Would highly recommend Comfort Masters.