Reviews (39)
Drove over to the shop to see if they could help me out with some duct fabrication on a large dehumidifier. The lady at the office was very professional and nice, she directed me over to the shop to talk with the technicians about what I needed…….. with in 30 minutes they created what I wanted and better then I pictured it. Super professional company with very skilled technicians doing the job right. Highly recommend to use and price was more than fair in my opinion.
Keith at PSM responded right away to complaint and scheduled a complete servicing and filter replacement. Prompt and thorough. Thank you Keith and Frank.
You should always get a price from these folks when you need AC work done. I have had good experiences for years for myself and my mom.
They were very nice and more affordable than most places!!
100% solid
Be every helpful
PSM installed my heating system 6 years ago and from the very beginning their customer service has been amazing. The sales people worked with me to get the model I wanted, the installers were prompt and effective, everybody was always willing to answer my questions. In the years since the unit was installed it has needed routine service, and a few repairs (all under warranty). From when you call the office and actually speak to a real person immediately, to the friendly and efficient service people I have never been disappointed with the level of attention and care this company takes. I would highly recommend.
After a bad repair experience in 1993 with another company, Piedmont Sheet Metal fixed the problem. In 1998, they installed a new Lennox gas furnace system and Lennox heat pump for upstairs. Gas prices increased, so I had them install a Lennox high efficiency heat pump, tied into the gas system for back up instead of electric emergency heat. It lowered heat bills a lot, is a very comfortable system with only 1 repair since 2005. They removed my A/C unit after the new heat pump installation, took it to Concord and installed it in my daughter's mobile home at a very reasonable cost which is still working. Bill Cook and his employees are respectable professionals that I am very comfortable having in my home, and their work is superior. They are honest and dependable, and the only HVAC company for me! I have recommended them to many friends, who are also pleased. UPDATE: I considered having new humidifier installed, Piedmont came out very promptly, we discussed it, and for the cost (about $650) and the usage time only being around 3 months, Todd was honest enough he told me using the vaporizor I've been using would be more cost effective. Piedmont Sheet Metal has been a family operated business that surpasses the tactics of other companies that are corporate owned. I trust them as the great company they are.
Called to get a price never called me back.
Always dependable and honest.
Excellent customer service, great people quality work, thanks very much
Very professional group of guys! They were at our house for a couple hours to install a new heating system. The heat works SO well now and they left no mess behind. During COVID times, my boyfriend and I were working from home and they were very respectful and quiet. Would definitely recommend!
Have been using Piedmont Sheet Metal for over 30 years. Good family owned company.
They kept trying to fix heater and did not give up until it was right. I am very happy.
We were beyond pleased with their professionalism and service. Their office contact, Karissa, was thorough and knowledgeable. Their pricing and product quality was the best we found. Karissa provided us with great information that helped choosing Piedmont a "no brainer." The installation team arrived on time and got right to work, in the rain. We were pleasantly surprised when they were done within half the time expected! They left everything neat and in order and our new Central Air system is wonderful. We highly recommend Piedmont for your new HVAC needs.
One of the best professional experience I ever had.
Unknown
Great service
I have been slightly disappointed in the customer service received with my recent experience. I've been a customer of Piedmont sheet metal for about 5 years. The person at the office was so highly demanding of the money being paid on site and less concerned about customer service and her attitude. When the guys arrived they went to the back of the house without letting my wife know they were there and weren't too kind with her while receiving payment so I'm not sure what's going on with PSM. Guess we'll move on...
We have had ours for 30 some years and still going strong. Thanks to Bill for the best recommendations. I love our gas heat.