Reviews (74)
I went to the Greensboro store to get a replacement dryer wheel. They were out of stock until the morning, so I called the Winston-Salem store before driving from Greensboro. I got to the store to find out that the clown who answered the phone wrote my request wrong, then proceeded to argue with me across the counter for the next two minutes. At no point during the phone call before I made that drive did he double check to make sure he heard me properly. His claim was that he wrote it down. Just because he wrote down what he thought I said doesn't mean that was what i said. He then says, well it was just a mistake, so I was ready to let it go. He then said you told me roller wheel, and started to argue with me across the counter again. It was on at that point. Completely Terrible customer service!!!!!
We have had nothing but excellent service each time we have used D & L. Can’t understand why someone would post a negative review. They’re reasonably priced,knowledgeable, courteous,and helpful. What more do you need? Thanks guys, keep up the good work!
Low prices, friendly service
Wow, beware of this place - what a horrible customer experience here. First, if you call the store be prepared to immediately be put on hold, no choice just go on hold for 5-10 minutes each time - then back on hold for 10-20 minutes while they go do whatever it is that they do besides helping the customer. Second, the incompetence is extraordinary. I called in with parts needed for a name brand gas stove that is less than a year old. The first two people I spoke with were nice and found the parts, but then I never heard back from them. When I called back, no one knew anything about my previous calls. The third time (and third store employee) the guy had lots of trouble finding the parts, didn’t know even the basics about stove parts, then tried to tell me they were discontinued - on a new stove! I argued that point politely but he says, “sorry, I just can’t help you.” I went online to a competitor website and found the parts immediately - I called to confirm and they are shipping out today. D&L has wasted my time and either couldn’t or just didn’t want to help me.
Geo is a very awesome customer service rep at DLAppliance parts! He went over and above the norm for today's business world! It felt like the good old days. When people really wanted to help you! Thank you Geo!
Great business!! Very friendly and very reliable for any of your appliance repair needs!!
Here quite a bit for all my appliance and HVAC needs. The guys are great and the ability to text my order has made orders even easier. One of the best supply houses in the city.
Friendly and professional. Añd knowledgable
Only place on earth to buy ac or appliance parts great guys
Very helpful and friendly
Great people Great customer service
Great staff very helpful. Great prices and have most parts in stock.
Great company, great people.
We needed a dryer belt & Lowes referred us to D & L Appliance Parts! We called & they were very helpful & personable…great sense of humor! We highly recommend them, you won’t regret it🥰
Thanks to the expert advice and selling me the correct part, I was able to repair my mother's dryer with zero experience!!! Thank you so much!
A great place to find HV AC parts and other Appliance Parts as well
Gail isnt there anymore and the place just isn't the same. Jeff is still the bomb though.
Very polite front desk gentleman who assisted me with attempting to find the correct part. Very patience! Overall good experience.
I work for Sears and this is the only appliance part store I would recommend going is the one off Burke St in downtown Winston the service is always outstanding Joey always makes sure our parts our ready togo with minimal waiting so we can get the customer fixed in minimal time. I personally highly recommend this store they have taken care of me and our Sears appliance team for years other team members would agree this location is worth driving out of the way because the customer is outstanding. Thanks D&L Burke Street for being so wonderful to our community. Drew
Great people and always got what you need