Reviews (52)
Used this service through Cinch home warranty, not by our choice. Poor communication overall between home warranty company and this repair company. It took OVER 60 days total to get our heat repaired because of lack or communication and poor service. We went through Thanksgiving, Christmas, New Years…. In our new home waiting for our heat upstairs to be repaired. When service was scheduled to be done, I got a call that day saying no technicians were working (after we had taken the day off to be home for the service.) Multiple scheduled attempts for repair, job took ENTIRELY to long and horrible customer service by whoever answers the phone and completes the logistics/ scheduling as they don’t know when they have technicians working. We went through many freezing (literally) days and nights in our new home (with children!) just waiting for this to be fixed. I would never recommend this company to fix anything. Totally unprofessional and incompetent. I’ve worked in customer service most of my life and am flabbergasted at what I’ve witnessed. Not to mention I don’t have one single piece of paperwork for any of the work they performed.
The heat at our home went out on Dec 5th, after we had just had a maintenance and service appointment in the fall, through our warranty co (Sears/CINCH Services). In one of those appts it was RECOMMENDED that we have a company out that could fix an electrical issue with our Goodman Furnace. I am overjoyed that for the first time in years, we have a fully functional system upstairs! Best of all, while Sun-Zero worked with my warranty company for parts approvals etc, we were provided with a temporary fix to get us through the FRIGID TEMPS that NC experienced last month (Dec 2022). I can not thank them enough so I decided to both text the team & write this review! I did not read their reviews before now. I highly recommend Sub-Zero and I will request them as my preferred company for any subsequent repairs through my warranty company. Thanks again. Sue
I have a couple of very good elderly friends of mine that used Sub zero through a home warranty company called cynch home warranty , they have been juggled around by this company for over a month , I will be contacting the Attorney Generals office This week
I had a positive experience. I was concerned by some the reviews but most of us don't take the time to share when things go right… right? Cinch Home Warranty dispatched SubZero when the previous companies two repairs had not solved my cooling problem. SubZero made the repair recommendation and Cinch chose a different route. The repair was properly performed but that didn’t solve the issue. Cinch decided to replace another part… same story. Third time’s a charm. Cinch approved the repair plan that was originally drafted by SubZero; problem solved. I had the opportunity to observe SubZero work as a team on several occasions. They’re no more perfect than the rest of us but they dealt with the ridiculous Cinch Home Warranty Company while I picketed the local Sears Appliance Center, until the repair was authorized. I was super-angry and I knew it was the fault of Cinch. SubZero did a great job every (4) times. They even communicated very well with me, probably because I wasn’t being a jerk. I’ll request SubZero the next time the Sears techs are over scheduled.
They work with home warranty companies to scam people!
Always fast and friendly.
Do not use.
DO NOT USE THIS COMPANY - I got referred to them via my Cinch home warranty, I read all the negative reviews on here but hoped for the best. It was a nightmare, completely incompetent. Caused me countless hours of work with the warranty company to get it straightened out. Beware you will regret using them. Call warranty company and get referred to a different HVAC Co, you will be much happier.
They showed up when they said they would and they fixed what they said they would fix. There turned out to be a wiring issue, but it wasn't because of anything that they did. An electrician came and found out there was a bad circuit leading to the gas and thermostat. Also they ordered replacement parts and repaired things that other reputable HVAC dealers told me were unfixable. I contacted them through Cinch Home Warranty.
I only used this company because it was required by my home warranty. I waited from May to September for the work to be done. 6 months without AC during an extremely hot summer. Yes, part of that was the warranty company's fault, but when the warranty company said they had delivered my equipment in July, Sub Zero flat out refused to pick it up, demanding that it be delivered to their work address, making me wait another month and a half. It took three weeks for them to finish the work at my house, showing that I was a low priority customer to them. There was poor communication about when they would be working, and I had to take off work three days that they just didn't show up. If they gave me a window of 10-2 for arrival, they would come at 1:55, at the last possible moment, but I had to be home for that entire window waiting on them, because they didn't call before coming. They didn't knock on my door before going to my back deck and moving my things around and starting work on the unit. They demanded full payment before doing any work, and when I refused and said I needed to talk to my warranty company, they sat in their van until I came out with a check, saying that the warranty company owed them so much money that they weren't going to touch anything until I paid. They didn't put a drop cloth down before starting, and got debris all over the floor, THEN put a drop cloth down. They offered to clean it up but I said to just leave. Left several deep gouges in my hardwood floors from where they moved my furnace. Left an open hole in my closet floor for an entire week, and during that time mice got into my house. Left my back door open for a long time and let a bunch of flies in. Left HVAC parts and trash in my yard for over a week. Filled up my personal trashcan with construction trash without permission. (I couldn't put any other trash in the can, it was overflowing with hvac parts) Did not use face masks inside my house, even though it was a state mandate at the
I contacted my home warranty company about having my air conditioner serviced. Not long after, I received a call from someone with Sub Zero Heating and Cooling to come out today between 11-3 pm to service my unit. Just after 2:30, I received a call from the serviceman asking for directions to my home, as he said my address was not coming up in his GPS. After giving directions, and confirming my address, he said he was on his way to my house. About 10 minutes later, I received a call from a woman with Sub Zero stating that Sub Zero does not service homes in my area. After contacting my warranty company to find out about the mixup, the representative said the companies (Sub Zero) are responsible for confirming the service areas before they accept the jobs! So you mean to tell me Sub Zero accepted my job, wasted my entire day, and isn’t professional or competent enough to know what areas they service??? I guess it was a blessing in disguise that they did not perform any service on my air conditioner! Stay as far away from this company as possible! No wonder they have such negative reviews on google!! I’m my opinion, after the serviceman spoke with me, he made a ‘decision’ not to service my home, otherwise how else do you explain a company being in route to your home, and then all of a sudden realizing they don’t service your area??
This company is horrendous. They came out to fix my heating system and left without checking to see if it worked. IT DID NOT. Refused to come back unless I paid them an additional $100. Trust me they are rude and very unprofessional. DO NOT hire this company to work for you.
Had to go with Sub Zero because of home warranty situation. When they initially diagnosed the furnace problem, they said the pressure valve was rusted through and required a whole new panel. We had our furnace guy come out and he fixed the pressure valve nipple that Sub Zero broke off when they arrived which took five minutes and said we need a new inducer motor. We informed Sub Zero that our heating guy said it just needs a new inducer motor and they took the recommendation from Air Innovations and ordered the part to our warranty company. The warranty company said it was delivered on a Monday and they have the federal express tracking numbers and signature. We kept calling throughout the week and they said they did not have it and then at the end of the week Friday they said we found it but then started saying there was no packing slip and we had no idea what it was for. They did come out later that evening and that was indeed the problem and the furnace now works fine. They arrived at 5:30 PM, It took roughly 15 minutes to fix and they would not leave until we paid them another $50 service charge. We called the warranty company and they said we should only have to pay the one charge and also stated they will never be using Sub Zero ever again. We tried stopping payment on the $50 check but they actually went right to chase bank afterwards and deposited the check that evening. Bottom line, Synch home warranty company was amazing and very helpful through this and if you need a heating and cooling company to work with I highly recommend Air Innovations.
Old system needed a lot of work and they got it working again
So happy my mother finally got the courage to tell her home warranty company, to not send this company out again. I am not on here to speak down on Sub Zero Heating and Cooling, but only going off of experience with this company. This company has left us in a hot house for almost two months. The sad part is, this is the same way they did us last year. Not diagnosing the a/c unit correctly. Last year, had us waiting to get the air fixed for two months stating, "the home warranty company have to order the part". A part that this year the home warranty company has no record of ordering. Which proves it was all lies. I explained to them last year it's small children who live in the home and even with fans on, the house was still at 90 degrees and they still didn't care. The lady Eva (unsure if thats how you spell her name is pretty nice). The man is rude, very, very rude. Eva, last year was trying to explain something to us about "what was wrong our unit" and he walked in our home without speaking and rushed her out. Stating, "COME ON LETS GO, WE HAVE TO GO NOW!!!!" Anywho we have an other company coming out to tomorrow. Say no to Sub Zero lol! They are no heroes lol
Are you folks having issues with your phone number? Tried calling and I got a guy who said he keeps getting calls for your company.
Dealing with this company was painful, frustrating, horrible. I do not recommend.
Subzero is the worse HVAC company in the world. If you want a company that’s slow, inefficient, and likes to tell false tales, call Subzero. There’s nothing I can write to explain what a crappy company they are. I wish the owners a life in purgatory with no AC.
DO NOT USE THIS CONTRACTOR!!! We had American Home Shield setup our service request. The first appointment was set for the evening of May 17 (3PM to 7PM). This appointment was rescheduled. Sub-Zero never gave us a reason why. My wife and I cleared our schedules and waited ll day for nothing. The next appointment wasn't even for the next day. Sub-Zero was able to make it out to our house on the 21st. Two people showed up. A man and a woman. The woman sat with my wife while the man inspected our A/C. The woman explained how American Home Shield and Sub-Zero interacted and how payments work. Nothing really about what was wrong with our home. My wife told me that the guy was dismissive and rude. The guy added some sealant and 3lbs of freon at $105 per pound. AHS only paid $10 per pound leaving the remaining $285 for us to pay out of pocket. A few days later we noticed that our A/C was struggling to keep our home cool. We called AHS to have Sub-Zero return. This time Sub-Zero came in went straight to the attic. Again showing very little for customer service. A moment later he leaves after telling my wife that he was going to "write it up" and file it with AHS. Leaving us with no idea what was wrong with our A/C. We then got a notice from American Home Shield that we would need to pay $900 for non covered items. I reached out to AHS for an itemized list of these items and was promptly instructed to contact Sub-Zero for that info. I ended up having to send them an email for the list. The list gave us a break down of the non covered items but lacked an explanation for why they were needed. I replied to the email and again asked for the why. The response from Sub-Zero was strange and lacking content. "Not a problem Sir. Please tell me what you need to know..." I was tired of going back and forth with Sub-Zero and cancelled the work order. We then called a family friend that is a state certified A/C and electrical contractor for a second opinion. It turned out that Sub-Zero d
I DO NOT RECOMMEND anyone using this company!! My Home Warranty Company sent them out for a service call. In 10 minutes of being on site said it was the compressor (I knew that) my problem with them is they wanted to charge me for 12 pounds of Freon on a Unit if u pull up the tech specs and look on the plate stamped on the unit it clearly says 96oz max compactly. .