Reviews (68)
This was the only company that would come out and fix my heating on Christmas Eve. Fast and professional. I'll be using them from now on.
Piedmont metro went above and beyond to come and install my new HVAC unit. Matthew arrived on time and was professional with all he did! I highly recommend this company and will continue to use them for all my HVAC needs!
Piedmont Metro installed my dad’s downstairs unit 2 years ago and replaced the upstairs unit recently. Both times, they have been professional, knowledgeable, on time, and offered fantastic customer service. Recently, I’ve had to call them out a few times to make a few tweaks and they came out right away every time. Morgan, Thomas, and the entire Piedmont Metro group are doing fantastic work in this 100 degree heat! Thank you all! 5 stars all the way around!
Piedmont (Morgan Truelove) sold me an annual service plan for $200 per year in February 2021. I have called their office in excess of 5+ times now about scheduling my maintenance service since this past spring and no one has responded. They were suppose to come out once in the spring and once in the fall. This seems to be a common theme in their reviews so, buyer beware! I am now at the point of filing a fraudulent charge on my credit card since the service has yet to be performed for my business. I would strongly advise going elsewhere for services from this company. Edit 12/2: This is a State Farm office, not Allstate, and my agreement with your company started in 2020. My first service was to start in the spring of 2021. I called 3 times and your receptionist was embarrassed because no one had returned my call. No one called me back until I posted this complaint. I have text messages to prove it so don’t try to spin this. This office is in transition, which I explained to you, but did not change the terms of the agreement. I still maintain the lease and and my contact number is still the same. Shame on you for your lack of accountability.
Piedmont Metro is the absolute best. They’ve answered frantic calls, come out immediately and have excellent pricing while being kind, thorough and patient. We’ve had an a/c unit die at the peak of summer, which they kindly got limping along until the unit we needed was delivered, and just today they answered the phone before 8a and arrived before 10a to replace the downstairs furnace. Again, keeping it affordable even with the huge inflation of costs they are incurring. Everything is left neat and debris cleaned and they’re nice to my dogs. You couldn’t ask more of a company, or the individuals working for them.
This company installed a new AC and heating system for me last year that was supposed to include a 1-year maintenance plan. They did not show up for the scheduled maintenance visit, did not give an explanation why, and have not responded to my calls. I have been told on 3 separate occasions over the past 3 weeks that a manager will call me back; no one calls. I am upset that they breached their contract by not performing the included scheduled maintenance, but thankfully they have plenty of competitors in the area so that I can at least get it done by someone competent.
Recently replaced my 20 year old HVAC system with a new Goodman HVAC system. Morgan and his crew were professional, knowledgeable, and hard working. Excellent, quality service. Thank you.
Called Piedmont around 3pm and they had a tech here by 4:15pm the SAME day! The repair man was very friendly and professional and was able to identify and repair the problem within 30 minutes. I would highly recommend this place and will use them again when needed.
I called Piedmont Heating and Air on Saturday about an issue with our Air Conditioning Unit. They called me back and scheduled a time for Sunday, arrived on time, and repaired the issue. The technical representative was polite and professional. He answered all of my questions. I would call Piedmont Heating and Air again in the future and would highly recommend their services.
My house temperature had not been getting below 82 degrees for a few days. I called Piedmont Metro last night and they were at my house after lunch today. They made no disparaging comments about my 1970’s unit (as many other companies have) and did not try to sell me a new unit (as other companies have). They quickly diagnosed the problem, got the part, and fixed it. Two hours later, my family is enjoying a cool house. The service was professional, fast, clean, and kind. They are even dog-friendly! I will continue to use Piedmont Metro for all of my heating and air conditioning needs and I recommend that you do, too.
I am extremely impressed with Piedmont Metro’s professionalism and responsiveness to my HVAC issues! Morgan came right one time and finished the job very quickly. If you are looking for a HVAC company in the Durham area, I highly recommend calling these guys!
Very professional and knowledgeable, they took less than an hour to fix my heating problem. Unlike ARS, they weren't trying to sell me a new HVAC system! 😊👍🙏🙏
Great service
Piedmont provided a Rotoscoped-Rooter Service. The repairman was here one hour and fifteen minutes. The service was performed well. The price of $605 shocked me. You judge whether a guy should earn that amount of money to unclog your drain in essentially one hour.
Our technician Jason was very professional and informative in a way that will help me as a homeowner to properly maintain our HVAC for longevity. Followed up to ensure our equipment is working properly.
Matt Fisher was the technician that repaired my HVAC system. He arrived within 2 hours of my initial call, and quickly diagnosed the problem. He was able to get the unit running, and waited for 30 minutes so that our house could warm up before he took the part he needed to replace. He returned first thing in the morning with the new part and had my HVAC fully repaired that morning. Excellent service!
Great these guys do VERY GOOD WORK !
Piedmont Metro installed a Goodman heat pump for us last year after our AC pooped out in the dog days of summer. AC worked perfectly through the end of the warm weather. A few months later winter rolls around and the heat doesn't work. Piedmont came out and manually switched the system to heat, citing a faulty (preexisting) thermostat. I bought and installed a new smart thermostat. A few months later, come March or April, we needed AC again. Turned on the AC, AC didn't work, so Piedmont came out again and manually switched the system back over to cooling. Said the thermostat's the problem. So I went out and bought a second brand new thermostat and installed it. No dice. Now it's September and it's getting cold again and our heat doesn't turn on. Had a different company come out (Green Horizon) and they figured out that the orange wire that controls the reversing valve had a short somewhere. After diagnosing the problem Piedmont couldn't diagnose Green Horizon suggested using one of the other unused wires instead of the orange wire. Worked like a charm. Piedmont's responsive, friendly, but ultimately incompetent, at least in our situation.
Piedmont Metro was absolutely amazing! We had run into multiple issues while re-doing our siding, including a broken HVAC unit. The gentleman who initially came out was professional, honest and knowledgeable. We decided to fully replace rather than repair thanks to his suggestions (without pressure too). They came the next week and put the system in quickly, stayed to make sure it was fixed and went above and beyond on aiding with other issues they found under the house. MANY thank Piedmont, we will be using you in the future!
Our AC went out, I contacted a big brand name company to come out and take a look. The tech was good and did explain the issue to me but his quote to repair was so much.. then we got to talking about how much to replace the unit. This is where big companies just get out of control.. he had to call his dispatch and then they had to get a sales person over to go over their sales pitch regarding a new unit.. This process took so long and then finally got the insane Quote from them the next day... So after all this I was recommended by a family friend to contact Piedmont Metro, I talked to Robert and he got me in touch with Jason and he was very professional and very knowledgeable about our system, they gave me a quote on the repair which was way lower and also gave me a quote THAT DAY on a new system. We decided to go with new system which was way less than what the big brand name company quoted for . Next day they came out and installed the new system. They got us up and running and even the next day they came to double checked the system to make sure everything was working properly. I will be using Piedmont Metro for now on as there team was great. Thx!!