Reviews (56)
Boy I'm of two minds about Lee Air Conditioning. Lee's folks were professional about installing my Carrier heat pump. Nice folks. But - the drain line was installed improperly, so during the first cold spell of the winter, it froze. Lee had folks out pretty quickly to get it flowing and repaired. Now, the first full summer after installation, a circuit board on the blower has failed and Lee's service department tells me it's on indefinite back order. "What's indefinite mean," I asked. "A week? A month?" "Indefinite means indefinite" I was told. They've also had to replace the "smart" thermostat three times. So the install was good except for the drain hose, the folks are nice, but the Carrier product they are selling doesn't seem fit for purpose. I spent the cost of a small car for this system - if I had to do it all over again, I would have spent a couple thousand more and gotten a Trane. Sorry Lee - I thought I was buying reliability.
Final Update: Due to Joe Lee overselling a unit and Bug and his team improperly installing the unit and vent pipe we’ve had continual issues with lines freezing in cold temps. Service team (now owned separately by someone else) did nothing to resolve the issue. I cannot recommend this company for any service or installation. You don’t realize you are dealing with two entities operating under the same umbrella and neither will give you what you need. I’m taking my business elsewhere. I’m really back again to review this place poorly. Last year while we were away for Christmas came back to our brand new system not working. Wife had just gotten pregnant and they were predicting snow and low temps. Had major problems with the repair due to them installing the 2nd floor drain on a shady side of the house. Two weeks later it was finally fixed. Now AGAIN the drain pipe has frozen on us and the heat is off. Been on hold with their “emergency line” for 30 minutes. I would think with such extreme temperatures predicted for this Christmas they would have planned on having support. I’m dealing with the same issue they never fixed and that Joe Lee sold us on. Update: Left message first time and didn’t hear anything back, called again around 4 and the answering service said “would you like an immediate call back?” Yes, please. Still haven’t heard anything. Temp is dropping quick and my wife and 3 month old are huddling under blankets. I’m guessing the are not offering emergency services over the holiday weekend. Typically understandable but given the conditions I would think they’d have concern for their clients. They installed this rube-Goldberg machine of a heating system so when you really need it (ie when it’s cold) it’s inoperable due to poor installation! I hate to complain. I’m trying to support a local business but when I’ve had a terrible customer experience as well as the same problem repeating itself when the unit is clearly not doing what it’s supposed to d
I have worked with the Lee team, I found them to all be very professional and knowledgeable! Great teamwork and a true commitment to customer satisfaction!
Had LeeAC come out for a full hvac system replacement - best value out of 4 other nearby company estimates and shortest time from quote to install. Bug and his team worked hard and were able to complete it all same day. Highly recommend for installs/replacements!
"It's fine" they said... My wife would ask about the filter every time we got our service. I'm no mold professional but, that looks a lot like mold and damage to me. (Actually I have been a mold and indoor air quality professional for the last 12 years). Check behind your HVAC service, always. Most companies MO seems to be: If it runs, it's good. See ya next year! Sadly, this company seems to be like the others. Ugh. Disappointing because I trusted them to do the right thing. My fault. I know better. Now you do too...hopefully.
I bought a house a year ago that had it's AC/Heat unit installed by another company in durham, so when it was malfunctioning I had called and had them come out multiple times to try and fix it with no help and no luck. Almost spent $7K on crawlspace work when instead I called Lee and had them come out and check. Sure enough, it was just that the AC had been installed incorrectly so Ronald from Lee AC was a rock star and fixed it all up. Saved me so much money and a huge project that wouldn't have even worked. It's been over a month and the AC works perfectly! SO grateful for Ronald and will definitely be recommending him to others!
Had Van KC-1940 run a red light and almost hit 2 cars. Not very professional.
hi my name is lynda i have a house in apex required services asap(within 3 to 5 days) or i wouldve failed to move in the new tenants dealing with needing a duct system under the house a airbnb due to but i came across 2 men in this company that came was very professional mr. willy russle and a mr. keshaun wyche that was probably his apprentice very young with manners and dressed for the job 5 thumbs up
2 weeks ago I had 6 pounds of R410A refrigerant added to a unit at another home by another contractor for $475. Today, Lee added 4 pounds of 410A to a unit at my house in Chapel Hill at a cost of $951! And this includes a discount as I have a maintenance contract! My word, guess who I will call next time!
Installation was great and everything was working smoothly. Couple of weeks after, I was having issues with airflow and asked for a technician to come out. The technician did not come out until two weeks after calling and scheduling. I was given a quote and was told they would schedule a time to fix the issue. It has been over 2 weeks since I’ve gotten a quote and I’ve called and emailed but have not gotten a response. They were great and helped me tremendously at first, but now are non-responsive and won’t pick up the phone. I would caution those that work with them.
Ask for Jeremy!!! He was the best HVAC person I’ve ever worked with. Amazing customer service, personality and professionalism. Definitely will call back!!
I had an HVAC installed by them recently and was pleased with how quickly they got the job done. Then when we needed to run the furnace it wasn't starting, so I gave them a call this morning, and Michelle told me they were booked today, but maybe could squeeze me in. I'm glad she worked her magic with the schedule, the technician came out and got our furnace working in probably 2 minutes. Great service, very friendly, knowledgeable techs. I'd highly recommend them.
One of the best companies I have had the pleasure of working with. The office staff, Jason, Sarah, and Michelle are very professional, and work very hard to ensure the customer is satisfied. The field guys, Gary, Ronald, and Jeremy have built such a great relationship with our facility, they are professional, knowledgeable, and have always been able to respond and get us back up and running in a timely manner. Thank you guys! You are amazing!
Thank you Lee Air Conditioning!! We now have a reliable and trustworthy company to fix and maintain our HVAC system. Brad is phenomenal and very knowledgeable!! He was patient answering all my questions. I was so impressed that I signed up for their maintenance plan after Brad helped us. I recommend Lee Air Conditioning to anyone looking for an honest company.
We’ve used Lee Air for a couple of years and I am consistently very pleased with their service. They are timely, skilled, and professional. Lee wil continue to be our go to fir all our hvac servicing and repairs.
We have a service contract with Lee Heating and Air. We had our service today from Zach, a very polite young man who serviced both A/C units. He was very polite, professional and courteous. He was very friendly to our dog. He also made sure our dog was protected when he was changing out some components which had some liquid associated with it. My wife and I appreciate his promptness for the appointment as well as his professionalism during the time he serviced our units. He also found a potential problem and fixed it before we lost our A/C during a hot summer day. There are not many young people who value their work ethic like Zach. He has a bright future and we wish him well.
Brad Graberek is superb in his knowledge, understanding of us, the customer, and his patience. We are extremely grateful that you have hired him. Laura and Bob Gutman
Zach, the PM tech, was superior. Performed beyond our expectations. Gary, service tech, followed up three days later and was beyond exceptional with knowledge, personality, expertise. Explained our HVAC problems clearly. two exceptional Lee service personal in a row. Wow!!
Customer of Lee Air Conditioning since 1980 (original homeowners) and we have always been very satisfied. We got 15 years with the first heat pump, 25 years with the second and last year bought our third. We strongly recommend Lee Air Conditioning. Ron P
Good people, good service, good price. That's getting harder and harder to find these days. The technician Brad replaced the compressor and filter drier for our AC condenser, sweated the copper fittings, checked for leaks with nitrogen, pulled vacuum, refilled the refrigerant and adjusted the pressures to the manufacturer's specifications. All in less than ideal weather conditions. Needless to say, he did a difficult task well and with a good attitude which is something I particularly appreciate. Highly recommend this business.