Reviews (96)
They installed my ac and heat 3 years ago. I have had to call them back 3 times since the system was installed. In addition, when the system comes on, it sounds like a freight train coming through the house. It is sooo loud. Also, they install was sloppy.
Mike was early and very professional. He diagnosed the problem quickly and repaired it. He alerted me to potential problems that may pop up in the future. He even put a screw in the electric box to repair it.
Highly recomend Hay's for HVAC repair. Best in Durham I've worked with.
Joe is such a kind gentle man and is very informative which is a higher level than just 'maintenance.
Hay's has always been honest, fast and reasonable.
Reckless drivers. At 4pm on 10/3 truck 203 and another Hay's truck with a large utility trailer were literally racing each other up 15-501 through Chapel Hill, swerving through traffic going 65+ in a 45. I don't know who would think to operate marked company trucks like that, but I certainly wouldn't trust their services.
Hay's Heat and Air replaced our complete HVAC system in April of 22. Not only did they have the best price for a quality Trane system but they were on time for the install and accomplished it all neat and clean in only 4 hours. In a follow-up visit they adjusted the system to perfection such that our summer electric bill was about half of last years.
We've been using Hay's for years after a bad experience with a similarly named company. In all that time they have never tried to sell us a new system we didn't really need- even when our existing system started to have minor issues. It was a no-brainer to go with them when finally did need a replacement. Professional, courteous, and quick install. Will definitely be a customer for the lifetime of the new system, and will be using them again should we need to down the line.
Hay's service was excellent! Mike, the technician was professional, clearly skilled and knowledgeable in his field. He was also very courteous and responsive. In these challenging times, it was wonderful to do business with such a professional company!
So frustrated and disappointed with their customer service. I will not be using Hays again.
Since the heating and cooling system was installed in Jun 2018, the dirty sock smell came back every year around the late March. Can you solve the problem permanently? Qiuyi
Our upstairs air conditioning unexpectedly stopped working overnight. We called Hay’s first thing the following morning and they answered right away. They were able to send a technician that afternoon even though the schedule was full. Our technician was Karlos Tapp. He was on time, incredibly friendly, polite and very informative. Karlos quickly determined the problem and was able to correct it easily. He also checked everything else to be sure it was in order. Much to our surprise, Karlos even called us before knocking on the door to be sure he wouldn’t wake up our new new baby. We were super impressed with his professionalism and overall demeanor. It made for a very pleasant visit. We fully recommend Hay’s for any of your heating and air needs. They installed all of our units when we built our home a few years ago and every encounter with them has been terrific. However, we do hope Karlos will be sent for all of our regular services from now on!😉
Hay's is a class act. When something didn't go right with a routine tune up that left us without any heat or AC they were back promptly the following day to fix it free of charge!
Jeremy services our HVAC twice a year and is very professional and personable.
Always appreciate service Hayes provides. Capable and communicative.
Great Job
The people at Hay's are not only extremely competent, they are HONEST! They tell clients what they don't need, as well as what they do need, and work with folks to find options they can afford. This is very rare in the heating/AC business. I've been using Hay's for many years.
So I moved into a newly built home which Hay's installed the unit. They were who I had the warranty with. I've only been in the home about 2 years. The AC went out and then the unit was running loud. I was getting complaints from my neighbors about my unit running loud. I called them multiple times. The unit seemed to be fixed until I walk in from night shift and my home is freezing when the temperature outside is in the teens. I ended up calling a different HVAC company. When the other company showed up they immediately found that the system was wired up wrong. I am upset that I paid these people multiple times and they still did not catch this.
I obtained about 7 quotes for a complete swap out of my old heater and air conditioner. Hayes was the second quote. Their quote ended up the best price for the best units. The work was done like a pit crew. I have never experienced a better, faster, or more professional service from any other contractor for any type. I will only be using Hayes for all of my future HVAC projects.
Jen and Patrick were both so lovely to work with and extremely efficient. It was such a nice experience to work with such kind people, especially during the holiday season. I'm so appreciative!