Reviews (100)
We have had great experiences with Happy Home! Whenever our A/C went out they were able to come the same day (hugely important) and the staff were always very professional and helpful. Will always recommend them and continue to use them!
Ray Schneller worked hard to figure out my problem with my AC, which was not self-evident. But he didn't give up till he figured out what the problem was and then he solved it.
Very courteous and punctual. Even helped me get a partial refund from my home warranty after they gave trouble
Simon is wonderful. Quick to understand and solve a minor problem we had in airflow and a technical issue with dampers. Checked our complete system.
Service was very professional and performed quickly. They were quick to respond and able to get me a same day appointment.
My AC went out on the Fourth of July. I called Happy Home Heating Cooling the next morning. I was originally scheduled for a 5 pm appointment. They came at 12 pm and my AC was up and running by 1 pm. Knowable technician, quality work and overall great customer service.
UPDATE: I'm so glad I got a second opinion before letting these folks con me - over a year later and my unit is still working just fine! When my A/C stopped working, I called this company for help because they were the first available. Someone came to take a look, then had their supervisor come out, who told me that there were "at least two" coolant leaks and that the unit would need to be replaced (they showed me an estimate to repair, but it was almost as much as replacing). They said that they got the unit back up temporarily, but that I should only run it at night because it could go down again if I tried cooling the place during the heat of the day. I called another company for a second quote, and when they came out, the person told me there was nothing wrong with it except it looked like there had been some condensation that probably caused a system lockout. I would have had to pay almost 5k if I hadn't gotten a second opinion. My A/C has been working fine ever since, and it's been almost two months. Don't trust Happy Home!!!
I have used them for years but recently, during the course of a routine PM visit, they told me my system had a gas leak and needed $1500 of repairs. I got a second opinion from another qualified technician who could not find a gas leak. I'm disgusted...
M. was very professional seemed to have a great understanding of his line of work. This unit was purchased about 12 to 15 yrs ago.; in which Don Hall installed. Still running great. Service was nothing short of perfect.
They have always “fit” us in when we have issues. We do not have to wait days before a tech can even come out to see what the issue is, let alone fix it. This company is highly recommended.
I was very happy with Mike, who came out to check the HVAC portion of my agreement with happy home. I’ve had many maintenance services, and this was the most professional and courteous and thorough that I have had and for the money I can’t wait to get the plumber out to do his maintenance and check on my home, but my expectation is if it’s as good as the HVAC one was, I will be very pleased and will be going back next year as well
After the poor communication with 3 other companies (they will remain nameless). I just want to say, they have the most accurate best service that you can ask for. I never expected such great professionalism. Ray is absolutely great. I had an appointment with a 4 hr window but asked if they would come after a specific time. They were able to come when i asked, and were in communication the entire time. When he arrived he diagnosed and corrected the problem quickly. My only suggestion is Happy Home , because of them I have a very happy home. They have an offer to come to your home twice a year foe a check up. Please, Please pay it and ask for Ray.
Attention: Jackie, Happy Homes supervisor: Ray Schneller, Service Technician, provided excellent service today for our HVAC system. He addressed necessary routine maintenance issues and, at our request, discussed with us monthly tasks we need to routinely check. We had not been keeping up with these tasks. He is a good, patient teacher! He had done maintenance service here before. We hope that he will be available to service our system for the winter checkup. Sincerely, Elizabeth and Claude Deal 3823 Swarthmore Road Durham, NC 27707
I have used this company for 8 years. I am impressed by the service, especially Peter! that come to my home. I would recommend to anyone. Great service and care.
My 20+ year HVAC unit finally stopped working. Happy Home was quick to come run a diagnostic and then present all the options for a new HVAC unit. Alex was super professional and presented various options and I did not feel pressured to pick an option on the spot. After deciding to go with one of the units, they were quick to come install the new HVAC unit. They said they would start at 9AM and estimated to finish by 5pm, and they did! Was super impressed with Nick and his team that they were able to put in a new unit within a day. Overall, a great experience working with Happy Home, especially Alex and Nick!
Service Technician Josh Jordan was great. My AC went out late on Saturday night. I called and scheduled an emergency appointment for Sunday. Josh called at 9:00 a.m. on Sunday and the AC had restarted. Josh recommended I schedule a regular appointment since AC was working but told me to call back if it stopped again. At 3:30 p.m. it was out again, I called back. Josh arrived around 8:00 p.m. and despite his long, hot day he was friendly and polite. Went right to work and found a clogged drain that he cleared. He explained everything. I have never regretted switching from ARS to Happy Home.
We returned home after being out of town for the day to no AC on any floor in our home. The AC controllers were blank screens and it had to have been 80+ degrees inside. Happy Home came out within an hour of calling and fixed our air at 9pm on a Saturday. Ray was our technician and he was GREAT!!!!! We will definitely be return customers for all our heating and air needs!
Juan has helped us with a number of needs over the past year, including a water heater replacement and a (major) water main break - he is terrific in every way. I am grateful for how responsive Juan and Happy Homes is, providing a same or next day appointment almost every time. Juan and all the techs are very professional and exceptional in their communications -- texting and calling 30 min before arrival, calling to talk through issues and options after assessment of the problem, and immediately scheduling the service as needed. Happy Homes keeps to its estimates and communicates any needed additions/changes prior to doing the work. I really could not be more pleased with the service or the company -- highly recommended!!
The three technicians that have been been here have been polite, friendly, and they communicated clearly, and fully. I look forward to having my new system installed on Tuesday. R. C. Staton
Ray the technician was very professional and provided details well and where I was able to understand . Happy Home provide excellent service and I recommend them to everyone who needs HVAC service. I was very pleased. L Parker-Hawkins