Reviews (100)
On June 16, Alternative Aire performed a service on our AC. They had to order a Dual Run Capacitor and were supposed to schedule a time to come back to install it. It has been almost 3 weeks and I have had no response to multiple voice mails. I paid the invoice on June 19 and therefore I am becoming concerned that I paid for a service that was not completed.
Well I sadly couldn’t work with them since I’m out of there service area I was still impressed by the promptness and professionalism in telling me that. So I still wanted to give them a positive review regardless of that. As I was pleased by that a lot.
The business and the technician that came (Aaron) to make the repair was professional, friendly and explained everything he had to do and why in a clear yet simple way and without exaggeration. No attempts to deceive or overcharge. Very satisfied with their service.
Tech arrived promptly, described what he was doing for the maintenance visit, and explained what he found at the end of the appointment.
Joe was excellent as was the staff I dealt with in the office. Came on pretty short notice when the capacitor died on our heat pump. Nothing but superlatives for everyone at Alternative Aire, except the price. My hunch is it's what everyone charges these days, but still it made me gulp for what it cost for 15 minutes of work, plus the new capacitor.
Needed my air conditioner looked at yesterday afternoon and they sent someone out right away. The repair went well and was reasonablly priced.
Alternative Aire responded very quickly to my online service request and had a technician at my house within a day. Not only that, the tech was able to arrive even earlier than the planned time. My issue was diagnosed and resolved very quickly and, even better, he showed me how to potentially resolve the issue myself in the future if something else happened. Being informative as well as helpful was just a really great benefit. I've used these guys for years and will absolutely continue to do so!
Good experience from start to finish. Office was prompt and responsive in scheduling HVAC maintenance. Curtis arrived on time and was very professional and friendly and got the job done well. Bonus for taking off shoes before coming inside. Highly recommend.
I've been using alternative aire for years and I will never use another company. I've even met Scott, nice guy, the owner and he has fixed my ac and furnace more than once.
Aaron Tuck did an AC system cleaning quickly, was friendly and professional. Good price great scheduling and communication system. Just a well run business!
Definitely would use these guys again. They are skilled and know their stuff, enrique i think his name was is great.
I knew of some outstanding reviews on the Neighborhood App for years, and I have called them when I have problems with my unit. This particular visit is for a check up. David is very nice and very knowledgeable. I have recommended them to others and they have had great experiences with them as well.
I have been using a previous company for years and they completely changed and I decided it was time to call a different company to look at my ac. I called alternative aire an erin was nice and easy to talk to, got me on the schedule for next day and the tech that came out was just as nice and wasn't pushy at all about seeling me stuff.
Very responsive, Professional service people, I've used them for several visits over the last few years and I am always pleased.
Alternative aire always comes through for me. Scot and Enrique are great at what they do.
Erin was super nice and got us scheduled same day. They're tech was also professional and got our air conditioner up and working.
Alternative Aire has always been great for me. Used them for 6 years. They are prompt, professional, and great all around.
They came out and installed my new a/c and the whole job just went smoothly. The crew was friendly and answered all my questions on how to work my new unit.
Alternative Aire always takes care of my air conditioner and hvac concerns. Thank you scott for owning an honest company in durham.
Scott came out to do our routine maintenance on our ac system and did an amazing job.