Reviews (73)
I had a home AC issue. Air Innovations was professional, reasonably priced, and performed high-quality work. Unlike other companies I called, Air Innovations was transparent about their prices up front (over the phone). Several others I called said they would not give pricing over the phone and insisted that I first pay $100 for a technician to visit before they would reveal their prices. When I fell for that trap with a different company (before using Air Innovations), their technician came to my house and spent a grand total of less than 5 minutes "diagnosing the problem" before telling me their outrageously high prices to fix the problem, and suggesting I should just buy a new AC unit (from them, of course) and promptly sent me a quote. Clearly all that company really wants is to sell new AC units. Air Innovations was 100% different. They sent a real technician (not a salesman) who spent 2-3 hours testing and fixing the problem with care. AI stuck to the pricing they quoted over the phone. I felt their technician went above and beyond to provide a good service and make me happy. Highly recommend.
I had a home AC issue. Air Innovations was professional, reasonably priced, and performed high-quality work. Unlike other companies I called, Air Innovations was transparent about their prices up front (over the phone). Several others I called said they would not give pricing over the phone and insisted that I first pay $100 for a technician to visit before they would reveal their prices. When I fell for that trap with a different company (before using Air Innovations), their technician came to my house and spent a grand total of less than 5 minutes "diagnosing the problem" before telling me their outrageously high prices to fix the problem, and suggesting I should just buy a new AC unit (from them, of course) and promptly sent me a quote. Clearly all that company really wants is to sell new AC units. Air Innovations was 100% different. They sent a real technician (not a salesman) who spent 2-3 hours testing and fixing the problem with care. AI stuck to the pricing they quoted over the phone. I felt their technician went above and beyond to provide a good service and make me happy. Highly recommend.
Air Innovations has done a few maintenance items on our HVAC system, but has really shined in quoting and replacing our HVAC. They were able to schedule us sooner than they originally anticipated, and they worked tirelessly in the heat all day to make sure it got replaced in 1 day. They also gave us a refund for a new part we replaced but ended up not needing after replacing our HVAC. Highly recommend Air Innovations for the best work at reasonable prices!!
Was concerned about pan under hvac. Called on a Friday. Travis came out same day. What a professional , knowledgeable person. Cleaned and taped a hose and put in a safety switch at a very reasonable price. Call Air Innovations for any hvac work.
Big thanks to Josh, who came in to give us a second opinion after another company reported a leak and proposed a very expensive fix before they would even be able to address the issue we had actually called them about. Josh was quick but very thorough, determined that the previous diagnosis was not the issue and that the problem was related to poorly installed dampers, and fixed both of the apparent problems in one step with no need for any equipment replacement. Saved us thousands of dollars. Highly recommend.
Always great to have service check ins with the Air Innovations team.
I was so impressed with Air Innovations! I called in the am and they got a technician out same day. Andrew was knowledgeable, competent and professional. He had to go to Raleigh to pick up the part we needed and he scheduled install for the next day. At about 5 pm I received a text message from Andrew. He wanted to know if he could come over and knock it out that evening and he did! We were so impressed with Andrew and this company! highly recommend! Great customrer service and very competent. Thanks!
Andrew was our service guy and we couldn't have been happier. He was extremely thorough in evaluating our system (which has annoyed us for years and has been looked at by multiple competitors). Once he identified the problem he also presented multiple options on how to proceed. His explanation of the issue and our options were thorough and easy to understand. And we truly appreciate his taking the time to actually verify we understood before moving forward.
Air Innovations came highly recommended by neighbors of ours. Hunter came out to service our system and he could not have been nicer or more professional. He gave us recommendations but without being pushy or tried to upsell. Ashly in the office also was a pleasure to deal with and very accommodating. We will definitely be using Air Innovations again!
Air Innovations went above and beyond tracking down a tricky refrigerant leak in my system. Very glad to have switched to this company!
Travis and his team at Air Innovations are fantastic. They have been servicing our HVAC units for many years and are honest and explain the options clearly. We appreciate their dedication to their customers and recommend them highly.
Great service! We had to call on the weekend and they were honest and upfront about pricing, were able to come quickly and take care of the issue. We will definitely call again.
Such great service! We had the pleasure of having Andrew and John come out to help us over the past year and a half. Both are phenomenal guys that were thorough, respectful, and took the time to explain things to me (having no hvac knowledge, whatsoever!). Either we have been lucky with our service technicians or Air Innovations are doing things right! Either way, we are pleased with their work and look forward to a lasting relationship.
They were very responsive. The technician was able to diagnose what was wrong with our air heater immediately. They charge too much, we paid a total of $1,490 for the replacement of the EMC motor.
We finally found a reliable HVAC company in Air Innovations! We were getting the royal sales treatment by so many other companies that it was so refreshing when Travis came today and fixed our heating issue for just a couple hundred dollars when others were quoting us thousands and even telling us we should replace our unit. I love that these folks all live locally and simply aren't trying to screw you over. Highly recommend!!
Hunter came out promptly within the timeframe provided, was thorough, professional, and very communicative. He called 5 minutes prior to arriving and followed up with requested quotes same day. The office staff was also very friendly and helpful. Great experience - highly recommend!
These folks have been taking care of our homes HVAC for many years. Travis and his team are always quick to respond whether to replace a capacitor in summer, or a furnace exhaust evacuation motor in the colder months. They get things fixed quickly and are very polite and thorough. Highly recommend!
Great service. Very honest.
Teddy was thorough and did a great job cleaning our units for standard maintenance.
I have been using this company for years. They are responsive and very professional. My last call was after hours and I got through to their on call service right away. Josh B. walked me through a temporary fix that allowed us to get air flow, so we were good until he arrived. When Josh came, he was polite, knowledgeable, and super friendly. He was able to get our issue resolved quickly and explained everything to us in layman's terms. Thank you so much for being such a great company to work with.