Reviews (25)
We are first time home owners who got sucked into the home warranty shenanigans. When issues came up with our split unit, we were getting told a thousand different things which finally made us look outside of our warranty coverage. The owner, I believe, was the one to come out and help us. When I say that it was the most pleasant experience that we could have asked for, I mean that. We will always call these guys first. I could not recommend them enough!
We were out of town and had friends stay in our home this past weekend. The heat wasn't working. Called Custom Comfort on Saturday morning and they had someone there in 30 minutes to repair the unit. Excellent service! I highly recommend this business.
I have used Custom Comfort previously and will always use them. The service was professionally completed and the technician Billy was professional, considerate, and pretty bided me details about the repair. Excellent customer service!
By far the best service of any HVAC company in the Charlotte area. Highly recommended.
Best hvac company I’ve had service from
I am a customer for life! They came to my rescue after another company had left a wire disconnected!! He had my air fixed in 20 minutes. I will never use anyone else to clean or service my unit. You need to support this small business! They are honest and VERY reasonable.
I would highly recommend your 1st call for hvac service be to custom comfort. Our system quit working and they were out with in a few hours. I had them replace both units and the techs were so respectful, clean, and worked hard in some dreadful heat. I really felt taken care of and they were honest and fairly priced. A top notch outfit for sure.
Custom Comfort replaced our HVAC, and we couldn't be more pleased from start to finish. The estimating and scheduling team were professional and provided top notch customer service. The installing team was focused and respectful. Definitely a great experience.
I own my own business locally and I know how difficult it is to find good reputable company's and good employees. Custom Comfort was fantastic. Their crews were on time and worked hard and cleaned up after themselves. Installation was exceptional and I actually sent an email to the owner to let him know he should be proud of the people he has hired and the culture they have instilled at their company. Highly recommend and give 5 stars for great company and great workers.
Best HVAC company around great prices and outstanding customer service.
They booked us very quickly when our AC went out. The technician showed up on time, was very communicative and professional. After checking out our unit they gave us lots of options and answered all my questions (I had tons). Would definitely call them again!
Great business and responsiveness. We have dealt with several other AC businesses in the area and I appreciate their honesty, responsiveness, and willingness to help and to go over and above.
Great service! Would recommend Justin to work on your system. Very honest guy!!
I highly recommend Custom Comfort LLC. They have gotten me through some pretty brutal winters and summers on a very outdated unit and I used them to do a total replacement here recently. They saved me thousands compared to other local companies. They’re very honest, and hardworking guys. Ryan and Jason will take care of you!
Prompt, knowledgeable, friendly and honest. They will always be my first call for any HVAC issues.
Have called them twice now and they are very responsive and timely. Jason is great to deal with and gives you feedback that is needed. He has always looked out for us and offered great service at a very reasonable price.
Super flexible, honest and responsive! I highly recommend.
I have dealt with these folks on three occasions and each time they arrived on-time and fixed the problem for a very reasonable charge. I have been ripped-off by other local contractors, but not these guys!
Came right out on Saturday morning .fixed it...highly recommend...great price great repair.
Great work by all employees. Highly recommended.