Reviews (68)
Monarch is a company I feel I can count on. Andrew is prompt, knowledgeable, and kind. We will definitely continue to use them as the need arises. Thank you Andrew!!
Andrew came out and is nephew awesome service and great on cleaning out the AC and giving me a good quote on a new compressor very happy with everything I do recommend them to anyone
After buying a new property and a tumultuous journey with the heating and cooling on site, monarch did an excellent job fixing us up. They are honest, reliable, and hardworking. Would recommend to anyone!
I was interested in installation of a new air source heat pump. I received six quotes, four through Duke Energy and two independent. Monarch fell into the latter category. The professionalism was obvious from the beginning. Their pricing was transparent and they were very patient with my questions. After some discussion, they even were able to adjust pricing to honor discounts offered by some competitors. Overall, I am quite happy with the service provided and would recommend. Given the small size of the company, I do worry about longitudinal servicing for any technical issues (they favor Bosch products, which seem not to be popular in the CLT area and therefore may not have widely available and knowledgeable technicians).
Andrew continued to respond to our many emails trying to find a time that worked for both of us for him to come out. He was thorough / knowledgeable in his evaluation of the problem and in explaining options for solutions and providing estimates. He was friendly and professional in appearance and demeanor.
Andrew was extremely knowledgeable, friendly, and honest when it came to diagnosing the issue with our HVAC. Being first time home owners, we peppered him with questions and he was patient enough to walk us through step-by-step and even went so far as to give us a tutorial on managing airflow through the house. Amazing service, and we will definitely be calling monarch should anything else happen in the future.
I very much appreciate the communication and the service I received and the willingness to stick with resolving a difficult issue on my pool Heat Pump. Thank You!!!
The entire process was professional and efficient. Amazing value for high quality work and equipment. Upgraded to brand new unit well under original cost expectation. Genuinely satisfied customer.
Had an initial quote done. Extremely professional and already decided to use them for the work. I appreciated the ease and information I was given.
Great experience with Monarch. Andrew was prompt, professional and repaired our furnace quickly. Highly recommended. Dave
Monarch came as a recommendation to me from a neighbor. Extremely responsive with clear and detailed explanations about issues we were having with our unit with multiple options to remedy the situation. 10/10
Completed installation of a new duct work throughout Lower Level. Installed new AC / Heat Pump outside. Installed new Air Handler / Furnace inside. Installed new Dehumidifier with New Hosp. Grade Filter with UV. Installed 1 new Thst & Replaced 2 Existing. Tested entire system and made fully operational. Very Professional and reliable Company.
We love working with Monarch! Andrew is always so personable and quick with our system maintenance checks!
Have tried a few different HVAC companies over the years, but these guys are the best. Prompt friendly service and they do top notch work. Wouldn’t recommend anyone else.
I have a complicated geothermal thermal unit and Chase has helped me so quickly every time. Always so knowledgeable and very kind!
The inspection of the HVAC units was very thorough and I received the report the same day. Thanks
Last update: They refunded my bank account minus the cost for parts they purchased, which I believe is fair. And as promised, I will increase this rating to 3 stars. They get minus two for their lack of communication skills, mean gaslighting receptionist, and for making me wait three weeks for a repair. In short, extremely poor customer service. Second Update: I cancelled my appointment three weeks out because I found someone who would come out to replace the parts and provide service. When I called back to ask about when I would be reimbursed, they initially said that I would need to speak to Andrew. I called 24 hours later because I did not receive a call back. This time, being told that Andrew would be out of town (on the day they were supposed to come and do the repair initially--I cancelled the day before because that was when I had someone service my geothermal.) So naturally, wondering when I would be able to talk to Andrew, I asked if there was anyone else at Monarch I could talk to about the refund. At which, I was accused by Avery of raising my voice and being difficult. I tried to explain things from my point of view, but this only seemed to make Avery even more angry. He said they had already ordered the parts and that other companies would keep the deposit (they never told me they had got ahold of parts.) I told him I'm not upset, I'm just conducting business, and a reasonable question to have answered is when I can expect the refund. At which he grew even angrier, saying he answered once and that I was making him repeat. I tried to deescalate the issue by trying to reaffirm that I wasn't angry and that I just had questions I wanted to have answered. He said that they are a small operation and do not have the capability to notify people of things or really answer anyone's questions. He said he didn't make the rules (which I understand. I didn't know Andrew owned the company) and he can't tell his boss about my complaint for fear of reprisal. Which, i
Excellent service and value. Responded quickly even though I was not a regular client and did a great job of getting my AC unit back up and running. Monarch will be my long term go to for any HVAC needs.
Had a great experience replacing two heat pump systems. Andrew knows his stuff and communicates it well and without pressure. Very competitive pricing vs the large companies in Charlotte. I even referred to a family member for a system replacement.
Chase was amazing. Took care of everything and was incredibly knowledgeable and helpful.