Reviews (100)
They installed the AC and now provides maintenance at my property. Will continue to call on them for service.
Excellent service call. David showed up right on time and performed his job perfectly. No hassles.
The technician was courteous, professional, and very knowledgeable. He was very thorough. We have always been satisfied with Charlotte Comfort Systems. We have always done the maintenance plan. We have used them for years.
Joe was personable and professional. Timely. Will request him from now on.
Dave did a great job of explaining what he found and offering to show me the filter he’d replaced. When I asked about warranty paperwork I had received in the mail, he offered to have their office staff take care of it. Very helpful and professional!
Joseph was extremely courteous and professional. After servicing the AC unit, he also correctly diagnosed the problem with our AC breaker repeatedly tripping (faulty breaker). Would like him to prove our service for future maintenance checkups.
The technician (David) was professional, on time, pleasant, and I liked his attitude. He was a refreshing breath of fresh air.
highly communicative, incredibly efficient with my time, and solved my problems simply while also explaining to me how to address the problem in the future.
Carl is a professional in every respect. He was prompt, friendly, knowledgeable, and thorough. He had been to our home previously, and it was good to see a familiar technician. Carl was honest and straight forward about our equipment situation. We look forward to continuing our relationship with Charlotte Comfort System.
James and David were very professional with a welcoming conversation about the the process. James found duck work that had came loose from the main duck work and put back together now the vent in my guest bathroom works.....Yay! I'm so happy that I chose Charlotte Comfort Systems to do the job because they did it right. Thank you guys for an Awesome job!!
We had our annual heating system maintenance and coil cleaned. Our technician, Caleb, was very knowledgeable, professional and took the time to look at the services that were provided in 2022 before he arrived. We were very pleased with the results of our visit.
Dave called before coming and arrived promptly at the scheduled time. He was friendly and knowlegable and answered any questions I had. All of the office personel and technitions that have serviced my HVAC from Charlotte Comfort Systems have all been top notch.
Joseph is always very polite and knowledgeable. Enjoy working with him.
As usual great service. Pretty sure my dogs loves seeing them too! Great company!
David W. was amazing. He arrived on time and was extremely courteous and helpful. I always receive great service from this company.
Reply: the reason for the star deduction is not process of getting the unit fixed. Its the letter I’m still waiting on (it was promised by technician he will write the letter once the job was completed) I have called again today and now technician is on vacation. I just don’t understand. I’m still waiting for the letter despite of call after call for over a month to obtain this letter and still not able to get it. (3/13/23) Our heater wasn’t working so we got recommendation from our neighbor. They came out and ordered the part after part after parts. Long story short it took them about 1 month to get everything figured out and fix it. It was slow process but they got it fixed. *The frustration is I have been calling them to get a letter so we can submit to our insurance company but they kept telling me the technician keep forgetting our letter and it has been almost a month trying to get this letter. I still haven’t got it.*
Joseph the Technician was great!!! very nice, on time he knew what he was doing. One thing I didn't care for was the customer service agent Christian was very pushy and rude because I didn't book the time he wanted me to book for service.
David has been out to my house twice. He is very thorough and easy to talk with. I would like him to be my regular tech when i have inspections or problems.
Dave was very professional. He changed the filter and tuned the furnace.
Charlotte Comfort Systems, has been a great company to work with! Installed our new units at our offices and the techs did a great job! Highly Recommend!