Reviews (34)
A/C unit stopped working. Repair tech came out, flipped the circuit breaker back on, said "it's fixed" and left. Went off again quickly. Electrician inspected and confirmed our new electrical system functioning well, and called to have Brothers come fix the A/C (it's on their maintenance plan). Was given an appt with a 7 hour window, after it expired (at 7pm) was called and told they couldn't make it, and would be out the next day. Again, waiting through the 7 hour window, called twice to confirm appt and was assured they'd be there to do the work. They never showed up, never called. I understand that they get busy, but it's just not acceptable to take our our money, leave us without A/C and then never even bother to show up or call us. Never trust them and won't give them my business again.
When we lived in Charlotte, we never had an issue with Brothers. So, when we moved to Salisbury and one of our HVAC units was going out, we called them. They replaced the HVAC unit, installed 2 new Nest thermostats, and replaced our water heater. Tech did wire the upstairs thermostat wrong but he fixed it before he left. No harm, no foul. This month, our upstairs Nest thermostat was giving a 'no power' error. We called Brothers and made an appointment for Monday (7/3) between noon and 8. 8 rolled around with no contact so, after two phone calls to them, we found out they were behind and we'd be on the schedule the next day between 8-10 (7/4). No contact from Brothers once 10 rolled around and again, we had to reach out twice. Once, was told dispatcher would call (they didn't); finally was told tech had an emergency. We were scheduled for the next afternoon (7/5). They did call to reschedule til today (7/6) and then this morning called to push us off til tomorrow (7/7). We'd already put in a call to another company, which said they'd try to work us in. Stout Heating & Air came out today and repaired the problem within 30 seconds (clogged drain). We will never call Brothers again. The handling of our situation was unprofessional, especially since we have been repeat customers.
Called and they said they would be out to fix a water leak. Called the next day to see when they would be out, Sienna, told me I was scheduled and they would be out, waited 2 hours called again was told again they would be out, waited 2 more hours still no one. Called again and Sienna said it would be next day, she guaranteed me they would be out, at 10 o'clock. Well at 10 o'clock I called and they said I was scheduled. I called someone else and they fixed my leak. I will never call Brothers again. They never came to my house.
Brought a unit from Lowe’s,and they had them install our unit Last June.Called them on July 2 because our unit went out.The manager told me my warranty went out in June,and that it will be 199.00 to diagnose the problem,and it will be another fee to fix.I told the manager that nobody told me about the warranty and that this is a brand new system,and he didn’t care at all,So be aware,and careful dealing with these guys
June 26, 2023 I was having issues with my AC conditioning unit. A technician came over and her name was Amber. Amber knew what she was talking about. However, instead of her trying to help me solve the problem I was having she instantly wanted me to speak with one of her other associates, who was selling an HVAC system, which she would receive some type of commission on. I did not appreciate Amber responses when it came to me asking her “ if I was to pay this fee $609 with this issue be fixed” her response was not a definite answer it was more of a “ in theory in theory and theory” I end up paying the service fee which was $116 and I believe she knew what the problem was. However, she was looking to overcharge me on certain things to make a quick buck. I called appliance medic CLT and they were able to assess the problem. Same day within 2 to 3 hours my air-conditioning unit was back online and they gave me various solutions on why my particular air-conditioning unit was not functioning and how I can do some preventative maintenance to keep it running, even though it’s the older AC unit. If you were to ask me “ would I refer this company to anyone else?” my answer will be no every single time.
Hands down the BEST AC guys around Lake Norman. We have been using Brothers for a few years now and they are always professional, responsive, and explain any repairs that are needed with detail. Highly recommend this company!
A Brothers van went down my street a couple weeks ago with the back door open. Equipment flew out the back and nearly hit a person on the sidewalk. I've called them twice to come pick it up at my house and they said they would but so far nothing. They are lucky they aren't getting sued.
BEWARE: Called Brothers about an water leak at my property that was affecting my neighbors. I expressed concern about getting the issue resolved as soon as possible. However there was no sense of urgency. This should have been a sign to call another company. Called three times for an update to be reassured technician would be coming. After waiting nearly 8 hours, I received a call canceling my appointment and offered to reschedule a couple of days later..Are you kidding me! I can’t believe the lack of concern and professionalism. If you are in need of plumbing repairs, DON’T CALL BROTHER’s!!!
We were scheduled to get our air repaired Yesterday! They did not come! They rescheduled for today in the heat of the day which conflicts with our Father's day dinner reservations. Premium customers, Poor service.
I recently had a horrific experience with this HVAC company that I feel compelled to share. Their incompetence and blatant disregard for safety have left me utterly disappointed and frustrated. I strongly advise anyone considering their services to steer clear. During what was supposed to be a routine HVAC tune-up, the technicians managed to create more problems than they resolved. To my astonishment, they unplugged my compressor without my consent, claiming that there was a gas leak. I found their actions suspicious from the start, but the worst was yet to come. Rather than providing a proper diagnosis or offering a feasible solution, they shamelessly attempted to upsell me not just one, but two new HVAC units along with exorbitant labor costs, totaling a staggering $24,000. To add insult to injury, they presented me with a so-called "discount," which was nothing more than a laughable attempt to justify their inflated prices. The most alarming aspect of this entire ordeal was the dangerous situation they created. By unplugging my compressor and tampering with other wires, they exposed my home to potential fire hazards. It is deeply unsettling to think about the disastrous consequences that could have ensued if I hadn't taken immediate action to rectify their negligence. As a result, I was forced to hire another company to fix the problems they caused. Not only did this incur additional expenses, but it also caused significant inconvenience and wasted time. I should never have been put in this position in the first place. In light of their unprofessional behavior and blatant disregard for safety, I firmly believe that this HVAC company should not be in business. Their actions demonstrate a lack of integrity, professionalism, and expertise. I urge others to take this review seriously and find a reputable HVAC provider that prioritizes customer satisfaction and safety above all else. Avoid this company at all costs!
Pointless company. Why make an appointment to not show up, call or text that there is a delay. Waited over 30 minutes past our appointment time. Had to call to find out where the technician was, told they were stuck in traffic but no communication from anyone. Our time is just as valuable. Very poor business practices.
We scheduled 3 years ago and haven't sused them since they were no shows...we use another more reliable service. Today we have gotten 8 calls and then got an earful from Asha (called me a cracker?!? But we're not supposed to be dividing people by race hello?!!) I'm so over their awful service and now this just because I requested they stop calling me.
Hold me for two days… no one showed up on appointment time or call or text me for not showing up. I had no call and ask why no one came. Very disappointed. Not recommending anyone. VERY UNPROFESSIONAL.😠👿😡
We’ve used Brothers twice now. They are knowledgeable, friendly and responsive.
Just to pricey
I used them to put in a new unit in December 2020. They had to come back out next day to fix one thing and then about 1 month later to replace a control board. Worked good for 2 years but, called to have checked and parts under warranty but t wanted to charge 700.00 for labor for. 20 minute job. Needless to say I made a poor choice on whom to do business with. Customer service terrible and Jason is arrogant. Please if you are wanting to spend 10-15k on a unit… use a company that you are not paying for their commercials etc. NEVER USE THEM again
A “ repair man” came to my house to look at my exterior heat/AC unit. His diagnosis was to replace the whole unit. I asked, “about how much does a new unit cost”? He replied around 10 to 13 thousand dollars. He wasn’t sure and said a estimate sales rep. would call and set up a appointment. Well, I told some friends about the situation. I was given a reference to a independent contractor. The repair man came to my house and said the fan had burned out and needed to be replaced. He also said the heat exchanger had some rust holes and needed to be replaced as well. But, Good news, the heat exchanger was under warranty and it would cost 1300 dollars not 13000 like Brothers had mentioned. ‘By the way, someone had damaged some of the switches in the unit’, contractor said. Hhhmmmm, sabotaged? I’m wondering how many elderly folks on a fixed income theses “Brothers” have taken advantage of? I DO NOT RECOMMEND BROTHERS…… They want to replace your AC/HEAT system and not repair it. By the way the estimater never called thank god.
Terrible service! My “new” a/c I purchased from these clowns and now my chit don’t work! Plus the technician farted in my home and it smelled like rotten eggs!
I purchased a tuneup and the technician came out to the house. He went into the attic to check the unit and was literally up there less than 2 minutes. He came back down and said he was going to check the unit outside. He came in about 5 minutes later and said our compressor was bad and we should really replace the unit. He called the sales guy out and we were quoted about 12k to replace the whole unit. We called another company out the next day and they said the compressor was fine and there were no issues with the compressor at all. The AC was running fine before the tuneup and has run fine ever since. Get a second opinion if they try to sell you a new unit. It makes me sick to think someone would do this. UPDATE…. Over 1 year later and my AC is still running strong after the low life came out and told us the compressor was almost completely dead and we needed to replace the whole unit. It’s terrible to think how many people are ripped off by these shady “technicians”.
Paid $11,800 for a new heating and ac unit. Had to call for repairs the very next day. Then had to call for repairs a week later. It’s only been two weeks since installation! They are terrible!