Reviews (100)
My appointment was for 12 -5, rep called at 11am and said he was on the way. He figured out why air temp in home was different from what we set the thermostat to. Fixed issue within 30 mins. Service fast and great.
ChrisS & Nick are very professional and thorough. Arrived on time and patiently answered all questions and explained everything clearly. They are friendly and easy to work with. Thank you.
I received outstanding, professional and timely service from AirTron Techs, Solo and Chris S. 06/05/23. They presented a can-do work posture throughout the entire process of getting my A/C up and running. 07/05/23 Service Tech Ryan, a skilled professional uninstalled the rescue motor then completed the installation of the variable speed motor in a timely manner. for the entire time I waited for the motor order and to come in .... I was never without a source of cool air. Thanks. Samuel
Absolute garbage company and quality. We have a brand new unit from Dec 2021 that has consistently stopped working with malfunctioning parts, and it's impossible to get ahold of anyone there. Our HVAC unit has broken down over the past two Christmases and also is not working now in the 90+ degree July 4 heat!!! Avoid this company at all costs. They are horrible. Read the BBB reviews
If I had it to do all over again, I wouldn't go with Airtron at all for anything. From the day we got our "new" HVAC there has been an issue and multiple technician calls. Have they replaced it. NO. Have we asked. YES. No one can seem to provide information as to who to speak with directly at corporate to get resolved and it's almost to the point of obtaining legal council. First week was low freon, then loud sound, then a part was replaced on a "new" unit, as soon as that was done an issue with maintaining temp, then told its two dampeners, then loss of AC. We've placed 2 emergency calls this week alone and no one has followed up or shown up. Supposed to be on the schedule for today and NOTHING. Issues with confirming appointments then being told we weren't on the schedule. The back and forth is crazy. This is a lot of money to have these type of issues. In the end, we'll do what needs yo be done. Do better for your customers.
Moved into our new build in Dec and already had to call Airtron 4 times for the same issue, water dripping out the pipe into the pan. Maybe they are good at installing and not repairing what they install. Ridiculous! Everytime it's someone new that comes out so the problem has to be company wide..How hard could it be to figure out what's causing the issue if that's your profession?! Receptionist said just keep putting a towel down to get the water up?! Really!! That's the advice you give a homeowner
Chris S came and checked my AC unit which was giving us problems. He was able to explain the problems and made it easy to understand. Was very professional and easy to talk to you. We recommend him to come out for any needs you may have in the future. Thank you!
Had a great experience with Garret and Jason from AirTron Charlotte area! Also the customer service rep was very friendly and professional. I received a response in 24 hours and the work was completed the next day! Garret took time to explain to me the issue and general AC maintenance.
Ryan C came is amazing. He was polite, professional and great at his craft
WE ARE SO THANKFUL for ALERON...he had to do a two man job - alone! And he made sure we were up and running. Airtron - you are luck to have him, don't lose this employee, he deserves a raise, bonus - something big, for all his hard work.
Ryan C is awesome! He did an awesome job fixed us up good.
The technician was very helpful and courteous. He called before arriving and was professional.
Chris S and John S were great!! Very courteous, knowledgeable and fixed an issue that we didn’t realize we had!! They were able to install and fix everything the same day with ease and in a timely manner. We are grateful for their service!!
The technician clearly showed me and helped me to figure out our problem. Getting the run around from the roofing company. Airtron was completely understanding of my situation.
Jon the service tech did a great job explaining what and why he was doing. Will consider their services for future maintenance and repair
John and Chris did an excellent job replacing a compressor on my Lennox AC unit. They were on time, professional and knowledgeable. I would definitely recommend them to anyone that needs AC work.
Chris was very pleasant, professional and informative. He shared very helpful information on preventative care to maintain the longevity of the A/C unit.
Aleron was kind and helpful. He was able to identify the problem and talked with me about how to handle it until the part comes in. I appreciate the time he took to help me out!
Chris s was amazing. Knew exactly how to fix the issue and did with the utmost professionalism. He was the best service contractor I have ever had in my home.
CHRIS S IS A GREAT AND HARD WORKER WHO IS VERY NICE AND FRIENDLY AND MOST OF ALL HE IS ON TIME WHEN HE SAY HE WILL BE THERE AT 8:00 HE WILL BE THERE AT 7:45 THAT GREAT SERVICE WHEN AIR IS OUT FOR A FEW DAYS THANKS SO MUCH CHRIS GOD BLESS YOU MY FRIEND