Reviews (40)
Absolutely wonderful customer service!
Will did a great job. Very professional.
Duncan was amazing fixing our boiler! He was super nice, professional, and great at explaining what was going on. He and the other staff were prompt when we had our boiler breakdown on the weekend and flexible with finding a time where it could be fixed.
First of all it is not the norm for me to actually write a review, but in this case I chose to. I have been a loyal customer to Amerigas for the past 20 years. Amerigas closed it’s local offices which created horrible customer service which was a “deal breaker” for me. Fortunately I was referred to the kind folks at Alamance Oil. I stopped by and met Molly and Jeff, both of them were very professional and treated me like they’ve known me for 20 years. They made me feel so proud at the prospect to become a new customer with them. We initiated the switch from my old gas company to Alamance Gas/Berico. I also ordered a gas heater for my garage. The installation went great. I was impressed with the installers Will and John’s attention to detail during this installation. Ok…a comment about customer service….so heater was installed yesterday and today I had a general (non-emergency) question about my new heater. I texted the salesman Jeff asking him to call when he gets an opportunity. I explained in the text that it was not urgent but I just had a simple question. Within 5 minutes of the text Jeff called me to address my questions about my system. Ironically about 10 minutes later Molly (with her beautiful personality) called me to follow up on my new installation and to advise me of the plans/logistics/schedule of getting switched over on my main house tank. Now that’s the kind of customer service I have longed for. So… the bottom line is this….. • I’m getting service with a local office rather than wait on the phone for hours trying to speak to a human • I’m getting a much better price per gallon on my fuel • I’m getting outstanding customer service I’m kicking myself in the butt for not teaming up with Alamance Oil/Berico earlier. I would have saved me lots of money and frustration. Obviously I feel good to be a new member of this Alamance Oil/Berico family. Fred Ireland aka DJ Freddie B (Freddie B;s Entertainment)
We had an awesome experience. John Will and Cody were all happy friendly professionals. I highly recommend that if anyone needs help with heaters to call Berraco. Our work was done neatly clean and professionally installed
I moved to the area in February 2022 and needed propane, tanks, and service. They were very friendly and responded quickly and we were able to move in not having to wait on propane. They have continued to provide great service and I am very happy with Berico. We will continue to use them as our fuel provider. e
Berico came out to fill my oil tank. I spoke with the young man about gas logs and he set me up with a representative. In no time. I have beautiful gas logs. Their service was excellent, professional and on time.
Excellent customer service
Very excellent service, Mr Poindexler was very good in the service of the stove and I'm very very pleased.
We have used Alamance Oil for many years, and have had nothing short of excellent service with them! Everyone is always so nice and helpful, and I've never had to wait too long to get my tank refilled. They have even sent a truck the same day. Now, that is great service!!!!
Place is a rip off. Bought gas logs a little over a year ago. They have never worked right. Every time a repair man wiyld come out they would change batteries and act like you were too stupid to work them. Now after a year they say modular is getting moisture and it originally needed to be converted from wood to gas and have a firebox installed. Never mentioned that when they sold them or anytime until now. Dont waste your money with these folks
I was quite satisfied with the service from this company.
Tech was on time,friendly,knowledgeable and did a wonderful job!!!
The staff was very helpful getting the tank exchange scheduled. It was great to call and speak to a live person. The crew that came to the house did an outstanding job and were very friendly and personable. I would highly recommend using their services for either a propane tank exchange or new service.
The guys were thoroughly professional, called to let me know they were on their way, moved the tank, wore shoe coverings when they came into the house to test the fireplace to make sure all was in working order. The workers make the company, I highly recommend your company. Thanks for another job well done!
I switched to Berico for my home propane about a year ago and have been very pleased. The have friendly and courteous service with competitive prices. I like dealing with local companies that are reliable. I liked Berico so much I recommended 2 of my neighbors to switch to Berico.
Eden office is the best
This is THE BEST Company. They go far beyond most others for great customer service. After having a terrible experience with another Gas Co. , Alamance Oil came to my rescue. Thank you Berico!
I went in to get partially filled tanks Refilled for an event. Lisa was rude from the time I walked in. Chastizing me for bringing the tanks into the building. There’s no signage that says do not bring them in the building. There’s also no signage that says they do not partially fill tanks or at least they do but charge you the full price. I suggest that you go to another oil company in Alamance
Great company! Thank you for my new gas logs.