Reviews (13)
Drivers routinely drive recklessly in an area these people aren’t even headquartered… If they fix things twice as well as they drive on roads they are guests on… You should hire literally anyone else to do your AC service. These people will never get my money and I high recommend others do the same. They clearly can’t be bothered to hire decent help.
Very sad I've tried for 2 days to set up a service appointment with no return call. Called 2/3 and 2/7 no return call. Obviously they don't need the business so give it to a company that actually cares and appreciates the opportunity to earn yours!!!! Get your company in check because Obviously you have a serious problem based off all the negative reviews.
Not great both salads we made wrong. No management present to help fix the issue or address the problem.
Excellent experience with this company.
Just saw a service tech blowing off a refrigerant recovery tank right out of the back of his truck in Barnaveld, NY. BIG NO NO. EPA levy’s a 20k fine for not properly recovering and recycling the refrigerant. I should have took a video and blew him into the epa for the reward. I wouldn’t hire these scabs.
Had an AC unit installed and it has not worked from day one. They do not stand by their work and I have paid to have them come look at it only to say "your thermastate was at 68 its your fault you can not turn an ac below 70 you froze it" which is complete bs. In reality the put in the wrong size unit. Called again they gave me some long speech about how time is money and they have more important clients etc to take care of first and when i tried to speak they just talked over me more bs not standing by their work. Do not use! Not installed correctly, bill to come look at their mistakes and won't take responsibility for their poor workmanship and clearly dont know what they are doing (wrong size unit, saying you cant turn a thermistate under 70). Van crook! Do not trust or give business to a company like this they over charge, don't stand by their work, are rude unethical unprofessional and do shotty work.
Pretty sad when you're kids can't get safely on a bus because this companies drivers are in such a hurry they blow past the STOPPED School bus!!!!!!! This happened in BSpa NY so whomever your drivers are they are not being held to ANY standards or even basic driving laws???? Will never use your service!
charged us 1.5 hours just to diagnose a simple problem and then quoted us 3x more than other contractors to make the repair! I think they should be renamed Van Crook Services.
Reliable service and knowledgeable technicians
After reading the reviews on here, I’m sure they will continue with this illegal behavior. I work on in a building near Canal St. in Syracuse. EVERY DAY Van Hook Trucks have almost gotten into an accident due to GOING RHE WRONG WAY ON A ONE WAY STREET!!!! What is wrong with you?! Today not one but 2 of these trucks had to go around me because they were going the WRONG WAY. Both!! Our building has cameras so when one of these trucks hit someone, I hope they get sued!
One of their drivers threw a coffe at my vechicle leaving dents along my drivers side door. If they hire maniacs like that I wonder what other poor judgements they make.
Driver almost ran me off the road!
After getting rear ended by one of the service vehicles the comment from the president of the company "Mike" after informing him of my wife and 6 month old, my wife needing an ambulance was "you and I both have insurance, this is why we pay our premiums. you need to contact them. A "I hope eveyone was ok.and I am sorry this happened" would have been a nice start.