Reviews (20)
I had a delightful experience. The staff was really good and cooperative. I highly recommend them
gave clear and very helpful advice along with the rest of the team who were pleasant, efficient and just thoroughly good!! Prices are competitive too and won't hesitate to recommend.
Gave clear and very helpful advice along with the rest of the team who were pleasant, efficient and just thoroughly good!! Prices are competitive too and won't hesitate to recommend.
This company is outstanding. My current Friedrich AC started to leak water and was not cooling well. Of course this happened during a heat wave. I spoke to Mark who not only sent someone the next day but accommodated my time request as I had some conflicts. The guys came right on time and introduced themselves, Boris and Anthony. They immediately diagnosed the problem and I ultimately decided that is was probably not worth fixing. I ended up purchasing an updated model of the same unit. They had the unit I wanted in stock and they installed it first thing the next morning. This time it was Rudy and Anthony. They installed it quickly and efficiently. Everyone I dealt with was knowledgeable and very friendly. I would not hesitate to use them again!
Fast and honest service. Mark actually picks up the phone when you call; he’s knowledgeable and helpful, his prices are competitive and the technicians he sends are efficient. Glad I found this business!
I rarely review, but these guys were such a refreshing find in NYC. They always want to do the right thing for you and one can't ask for more than that. Good people! Have been happy with installation and follow up on minor issue with machine out of warranty was awesome.
Purchased a wall AC unit and swapped out our old with the new. Fast friendly service and left my place tidy
I spoke with mark he is polite, patient and knowledgeable. My new air conditioner was installed when promised. I will definitely recommend this company.
Our A/C was leaking water. They offered me two options: option #1. clear the drain on site for $300 but it might start dripping again in 2-4 months. option #2. clean the entire unit off-site for $550. I went with option #1. A few hours after they left, the A/C started leaking again. They won't come back, keep changing their story, won't listen to anything, hanging up on me, completely unprofessional. horrible service.
I have now purchased three Friedrich (the only kind I will buy) air conditioners over the years as my old ones have worn out after twenty years or so. These three have been purchased from All City and I am pleased to be able to highly recommend them. Their prices are competitive and they are reliable,. Their service people know what they are doing and when they come to install a new machine, they get the job done quickly and clean - never a dirty mess to clean up. The service technicians are knowledgeable and were able to answer several questions I had about my new machine, an 18,000 BTU monster, and replacing filters on older machines. I telephoned yesterday about this new machine and it was installed in less than 24 hours after my call. Can't ask for better service than that. I live in a 20-story cooperative building where most of the tenants have air conditioners. Those that I can see from the outside (as opposed to through the wall machines) are ALL Friedrich. The 18,000 BTU machine I replaced today was bought by me in 2001 - so the new one should last for 18 years. Not sure that I will. :) Steven Wolfe
I purchased an AC and mark was very helpful. He helped me pick the appropriate unit. The crew showed up on time and they were very profesional . The the tech Cesar was very polite and even cleaned up after themselves.
Great guys over at Friedrich AC. They gave me a fair price overall . Real happy with my ductless split purchase and install . Well done !!!!
Installation was not done as per agreement. Technician did not seal air conditioner properly. Very sloppy and quick job. Even after pointing out gaps and holes where water would come in he didn't know how to seal it correctly. Very disappointed. I do not recommend.
I've been a customer several times over the past few years (originally found them in the phone book) and they're top notch. They sell the highest standard A/C equipment and, just as important, they are thorough and fast with service calls if any of the equipment they sell needs maintenance. I always deal with Mark (who's a total pro -- incredibly knowledgeable about his product and extremely courteous), and the technicians he's sent have been equally exceptional.
good quality service
great customer service!
Very pleased with their staff . Great price on their Kuhl air conditioner . Installation was quick and professional . Give em a try!!
Unethical if i could give zero stars i really would. Personally I dont go out and write reviews but this time i felt like i needed to, think twice before you buy something from Friedrich this is the second time something like this had happened, few years ago they send us a used one instead of a new one like we had asked for on top of that they didnt even give us a good refund or customer service. Talking about customer service i must say it was one crappy job. They send us a air conditioner which had a problem from the beginning and once we tried to get in touch with customer service but i was turned down saying i needed to wait for a tech to come in. the tech didnt even do a proper job of finding out what the problem was and we had to look at the difference between the two air conditioners we had brought this is was not what i expected from friedrich, after that incident we had ( sending us a used air conditioner when we asked and paid for a new one ) This is unbelievable. I hate the fact that i had to do this, if for once from the start it was done right i would not have written a bad review. Just be alert guys to whoever is planning on buying from the in the future...
Good place, great people and fast shipping!! Can't go wrong with that.
Great product and fast shiping.. just what i was looking for !!