Reviews (100)
We had a great experience with the Scoop team. From the start with Rebecca on the estimates and early information to help us make a decision to the install team. Everyone was friendly and through and did a quality job. The installation was very well done. While not the cheapest solution we are very happy with the result.
I had mini splits installed for my garage and the living space above the garage. Superior Co-Op was fantastic. My uncle had his system installed by Superior Co-Op and recommended them. Absolutely no complaints. They made sure we were on the same page through the whole process. If you're considering doing mini splits definitely check them out as the NYS rebates are good and Superior takes care of it.
I got 3 estimates. SCOOP was by far the most knowledgeable and professional of all. Installation was scheduled and performed by highly skilled and friendly installers. I'm very happy I went with SCOOP.
Superior HVAC designed, quoted and installed a whole house heating/cooling ductless system. The design and quoting process was professional and timely, pricing fell within the middle of three quotes from multiple contractors. Why I decided to go with Superior was the brand (Mitsubishi) and the fact that they did a proper heat loss study to ensure the home will be heated, they also rolled rebates into the bottom line. The gentleman that installed the system were professional and neat, it did take a week and a half to complete the install due to snow storms, so this was not the companies fault. If I could give 4.5 stars, I would. The only reason I am giving 4 stars is due to some issues with the units themselves. This might not fall directly on Superior, but they were issues none the less. Two of the outdoor compressors had open technical issues (firmware did not work correctly), the system still worked, however created loud noises during heating cycles. This was a known issue that we found out after the install was complete (a Mitsubishi rep came 2.5 weeks after install to perform firmware update). Just after the firmware was updated, the main compressor for the 3 largest rooms in our home had an error code, turned out that the power board stopped working. Superior's service team did clear their schedule to correct this and will be installing a new part shortly. Overall, if you are looking for a market priced system with a service team that backs their product, look no further then Superior.
With the inefficiencies of electric resistance heating and the unfortunate rise in home heating oil over the last year, I struggled to learn which alternative source of energy might be most cost-effective, exploring a host of options available to me. Finally settling on heat pump technology, I drew from a list of installers that National Grid had assembled, businesses that work directly with NYS rebates, minimizing the personal burden of paperwork filing. From this list, I examined several offerings, landing on Superior Co-Op HVAC. I quickly learned to look no further. Not only did they provide Mitsubishi, manufacturer of the highest quality systems in the industry, but their business model emphasizing integrity and attention to customer and community, won me over. I am also a business owner, and from our inception in 1973, people have been the priority. Sure, we are here to make money, but the atmosphere we create in the process is of the greatest measurable value. I began with a mini split installation in the corporate office, attached to our home. The installation was a challenging one in that the structure was built in 1840, with two additions over the years. This meant that running the power would prove problematic. We settled on the placement of the exterior heat pump and interior wall mount, hoping for a clear line of sight to run the electric. This proved far too complicated given the crawl space under that area of the home. The Superior Co-Op HVAC techs did what they could to minimize the appearance of an alternative outdoor conduit. But, in the end, I just couldn’t live with the results. I have to say, these guys are the most understanding and accommodating team you can hope to work with. After exploring a number of differing options, we settled on one that eliminated what I knew would eventually feel to me like an eyesore. They made the extra trip, put in the extra work, and made this customer appreciative and 100% satisfied! Who did I work with? Aust
Absolutely top notch team. Professional beyond all expectations, upfront and honest. The quality and detail of the work was impeccable. I have used them in both commercial and residential installations.
I waited a couple of months to get an accurate read on my new heat pumps. I started out talking to Matthew. He did a great job walking me through the entire process, from what would work to heat my house efficiently, placement, size, type, and btus, he kept me posted on when my equipment was arriving for the installation and was available anytime I needed to have a question answered. The install happened in early November. Greg was my next line of communication. Also very knowledgeable, and helped me get things scheduled and going with my weird work schedule. Came to my house walked through, took note of where to place the indoor and outdoor units for best efficiency and did a great job as well The work crew was amazing. They were fast. Worked hard. Explained everything they were doing ( boy sounds like I bugged people alot 😀) They got job done a day sooner than was planned, and they worked so cleanly I didn't have to clean up after they left. Looked like they hadn't ever been there! What a great job all the way around. As for the heat pumps themselves. I love them. They work great. Keep my house at a nice steady temp. I will say I need to upgrade my insulation. My house is from the 1800s so it's drafty. My electric bill did go up. Which is going to happen. But it went up by an amount that is actually saving me several hundred dollars since i haven't had to turn on my oil furnace or propane fireplaces. We have had some good cold days and the temps stay right about where I want it. This company is great. Did an amazing job and well worth the investment! I'm so glad I pulled the trigger on these and talked to Matthew.
On February 11, 2022 Matthew Godfrey and Dan Davis arrived in the aftermath of a snow storm and went through my house to take measurements, look for places for Minisplit heat pump installation , and showed me all Mitsubishi heating and cooling options. An engineering report was generated , but at that time I could not afford a complete heating system and opted for one minisplit installation that was in the one spot that needed the greatest cooling and heating attention. That was installed in May of 2022. Matt followed up every step of the way and was fully supported by the team at Superior Co-Op HVAC. The installation was fast, efficient and attractive inside and out. I highly recommend Superior Co-OP HVAC for all Mitsubishi heating and cooling needs.
Superior Co-Op HVAC did an excellent job installing my 5 ceiling ductless heat pump units. Dan the sales rep, Glen the supervisor, and Josh and Donovan the installers were very professional. It was a 3 day project in which they were on time in the morning and worked hard all day and cleaned any mess before the left at the end of the day. They did everything I wanted and answered all questions I had. Waited for one cold month to post this review and the heating worked great, anticipating that the air conditioning works as well this summer. I would recommend this company to anyone interested in the mini split system.
It has been an absolute pleasure working with this company during the installation of my hyper heat pump system. And now we are enjoying the performance of our new system keeping us all cozy. I would highly recommend them.
Amazing company to work with. I was never left in the dark from start to finish. They answered all the questions I asked, delivered and installed my system in a timely manner, and were extremely professional throughout the entire process. I really cant say enough great things about this company and the system I received. I will continue to do business with them in the future and recommend them to anyone looking to upgrade or replace their Heating and cooling system.
I had whoke house Mitsubishi heat pump system installed. The installation crew was very professional. They reviewed the project bwith me before they began. Excellent job and have not had any problems with the system
Superior Co-Op sent a sales rep to our house (Matthew) to help explain what we were getting and the costs involved. We felt the cost was higher than we anticipated. After some more research we signed with them. From start to finish we were extremely pleased with the word done. We had 6 ductless units installed to heat and cool our entire house. Installation was done by people who paid attention to all details. They were clean, polite, and all work was completed in a timely manner. No only have I been recommending the products but I have recommended Superior Co-Op in Cambridge NY specifically.
When I made the decision to build a house near Copake, NY a key criteria was that it would be all electric. For me that meant not using a conventional gas or oil furnace for heating. I had done a lot of research about mini-split systems and it was clear that current efficiency levels were such that even in cold NE winters, they worked well. So I started looking for HVAC companies and came across Superior Co-op. They offer Mitsubishi products which I believe are the best on the market, they came out and did a very thorough assessment of my requirements, and their proposal fit my budget. They also offered low/zero interest financing. Installation was delayed due to the supply chain problems but when the materials did come in the install went flawlessly. The technicians came out, knew what they were doing, went through everything in great detail, and finished early. Very satisfied with Superior, their staff, and their products.
Josh and Cliff did a great job putting in our new system, and both began and finished the installation process ahead of schedule. They arrived promptly every day, worked efficiently while they were here, and cleaned up at the end of each day. The entire staff is very professional and friendly, and is happy to answer any questions or offer help.
Everything they promised, from sales to install. Great group of professionals
The entire crew at Superior did a fantastic, professional job. From the initial sales call to the finished installation Glen and his group did everything they promised. As an added benefit after the work was completed they left the job site immaculate. This is a very professional organization and we highly recommend them. Ed & Jane Dowling
Just had my house converted to Mitsubishi cold climate heat pump multi-head minisplit HVAC system. The installation went smoothly, the installers were efficient and respectful of our home. The company was professional and easy to deal with.
Professional installation Professional sales representative Professional follow up ! Does everything we were promised
Superior Co-Op HVAC did an excellent job with the installation of my 3 ductless heat pumps and heat pump water heater. From the start the sales rep (Dan) took the extra time to work with me on finding a solution to both heat my house while staying within my budget. Installation was professional, clean, and timely. The abundance of attention to detail and care taken was impressive. The crew took the time to walk me through both the usage of the product as well as all changes made to my home in the process. Lastly, they took extra time to guarantee that I was satisfied with the work done, answering any and all questions in the process. Be forewarned that you may experience some sticker shock, but I do believe the quality of the Mitsubishi product as well as the quality of the work performed by SCOOP makes it a worthwhile investment.