Reviews (100)
We have used Pro-Tech for various things from basic system maintenance to installation of heating/AC units. From the top down they are professional, courteous and a pleasure to work with. Joe Butler
Great experience and the install of the two split units was timely and professional. The carrier units are whisper quiet and I highly recommend engaging Pro-Tech for this type of service!
Excellent service and knowledgeable people.
Came to check our AC units before the weather became hot. The men were professional and cleaned up after the work was done
We had a newly trained professional and he did a GREAT job. His trainer should be proud and we are grateful.
Professional, kind, and experienced tech was early for the appointment! He did a thorough inspection of the 2year old heater and diagnosed and fixed the issues. He explained everything, answered my questions and educated me how to prevent the issues from happening in the future. I absolutely recommend this business. 5 Stars!!
Best crew around! They understand service and partnering with their customer to come to the best heating solution. Sam and his team including the office staff were wonderful to work with. Highly recommend for any HVAC needs!
Outstanding work, Dakota was the tech that come out to our home and performed a quality job. He's very knowledgable and professional, its very difficult to find those qualities in a person.Thank you for coming out recharging our legacy AC system. I can say it's hard to find an honest business such as yours. Pro-Tech/Dakota did an outstanding job I am thankful I called you all, I would do business with you all again. Again thank again you for everything and when I'm prepared to replace the system I will give you all a call, my system is getting old (over 20 years) and and will need to be replaced soon, I'm hoping it gets me through a few more years so I can save up the money to replace.
Top of the line! Santa Fe’s very BEST!
First, we called Pro-Tech for assistance with our ERV not producing enough clean air. Mario was a great problem solver and gave the ERV a clean bill of health even though he could have tried to sell us a new one. He figured our issue was very dirty ducts. We lived in our home for 11 years and didn't know we needed this service but we did. We called their 'sister' company, Premium Duct Cleaning. Both are great companies that come when they say they will, fully communicates with owners, and are actually quite affordable for duct cleaning compared to the 'steamer' company. Jared was an outstanding tech, was careful in and outside of our home, and was super thorough in all his work cleaning our ducts. We will now call upon Jared and company every five years for a cleaning. Jared even used his very cool camera to show us before and after, just how dirty (then clean) the ducts were. Amazing! So both Pro-Tech and Premium Duct get top awards, 5 stars from us.
Fernando of Pro-Tech did an outstanding job inspecting my mini splits and recommending maintenance. I will call Pro-Tech again when I need service. Highly recommended.
I ran into a situation where my venting needed to be replaced asap. Brandon and Frankie came out as soon as they could and fixed the venting. They were very professional and went above and beyond to help me out. Very grateful for their services.
5 star service again when my furnace went out at the start of a 3-day holiday weekend with single digit temps. forecast. I left a frantic middle of the night message and Fernando was at my house at 5:30 a.m. diagnosed the problem, sent someone to ABQ to pick up a part because there were none up here and I had heat by 3 p.m. I have been your customer for 12 years now and am well used to your professional, thoughtful and dependable service, but this time guys, you went over the top for me, and I cannot say how grateful I am. Happy New Year Pro-Tech you are the best!! I've been using Pro Tech for a long time now, they are great Carrier technicians, always on time and are thorough about checking everything I love that they will come on a Sunday evening when it's bitterly cold and the heat goes out; no one could ask for more, and I don't mind paying an emergency call fee which is modest under those circumstances.
Absolutely worth the wait. And honest Technician (Dakota). Much less we Paid then expected. Great company. Highly recommended. 😊
DO NOT USE THIS COMPANY!!!!!!!!! Not only do I have an AC unit that cost me almost $4,000 that is still not functional after a year and a half, but the staff is rude and confrontational every time I've called about it. I've literally never had an experience with a business that is as bad as the experience I've had with this company, and I'm about to contact the Better Business Bureau to investigate. Just called Carrier and they agreed that the way I was treated by this company was not right, and they will investigate further, as this company is an authorized dealer with them. Pro-tech's sales person represented to me that the process of having electrical installed with a new AC would be easy and although they don't do the electrical install themselves, they would have an electrician they work with a lot come out to do the electrical while they were in the process of installing the AC. They did not recommend having an electrical estimate done before the AC install, because the sales person was confident that the electrical would come in at around the range of $200-$400, which I was fine with. Fast-forward to when I've signed the contract with them, they've mostly installed the AC, and they have their electrician out and his estimate is over $700. I tell them that wasn't the verbal agreement that we had when I agreed to the install, and they launch into a bunch of excuses about how they don't control what the electrician charges, and it was up to me to get the estimate ahead of time. If that was the case, then why did your sales person NOT recommend that to me in the first place? Why did he confidently tell me a price range and get me to sign the contract before I found this out? I feel like they were dishonest and I got screwed, and because most of this was verbal discussions and agreements with their sales person, I don't know how much proof I'm going be able to provide to anyone I'm going to try to have investigate. However, at one point the sales person did at lea
I’m so glad I found this company, I had two others come out unprepared with a tall enough ladder after I told them they would need a minimum of a 30 footer. Fernando and his helper Tyler showed up on time, were very professional, very friendly, and had the right ladder for the job. The problem was quickly diagnosed, they went off to the local parts house, and had us up and running in no time. I have to say everyone was professional from my first contact with office staff through the repair process, I also felt the charge for the service was more than fair. I will be using Pro-Tech for my maintenance and repair needs for the foreseeable future.
we are so blessed for protech, ! Amber is so sweet and conscientious and professional and Brandon always comes through, excellent service and people, thank you, angela and marc and steve landlin is superb ang and marc thank you !! Protech office and Brandon again for such prompt, honest, generous work! angela and marc These guys charge about HALF what the other guys charge to start up my swamp cooler. Brandon is very professional, and got it right the 1st time! Thanks, Brandon! I will definitely use these good folks again.
Excellent & very efficient. I would recommend them without hesitation. I had a problem over the weekend with wine cellar units. They came out & fixed it immediately. They are the best in efficiency & timely work. Five star rating DEFINITELY!!!
I am so happy that I can rely on Pro-Tech to respond when I need them. They always come through for me.
Pro-Tech is always on time, informative and professional. Brandon did a great job maintaining and improving my heaters performance. Pro-Tech is who I call for all my air conditioning & heating issues and maintenance!