Reviews (100)
Our technician, Michael, was knowledgeable and professional. He took the time to explain the problem, kept us informed along the way, and totally addressed and fixed our issue. Thank you!!
Excellent work performed, great customer service.
Always on point. Always show up. Always do an amazing job No complaints
Orlando was a consummate professional. He advised me of my options and I made the decisions. His attention to detail was really appreciated. He worked on my bathroom as if it were his own. Such am exceptional human being!
5 STAR and excellent service for senior
March 2023 Review: Rating 5 - Nothing has changed with this compny. My husband was very satisfied. He stayed home to wait for them. Arrived on time. Assessed the issue. Gave us a quote, return promptly with product. Installed and cleaned up. Toilet is flushing fine now. Hubby was able to go into work by 11 am. We are very happy. Will call/recommend every day, all day. Thank you! Old review: Friendly but professional staff. Maintained phone contact throughout the day. Arrive by designated time. Clean and well organized. Let us know what they were doing. Even let us take pics as they were taking our "old baby" away. :) Extremely satisfied. Love the hot water we get every day since then. Highly recommend!!!!!
Our hot water system stopped working on our Navien unit. We called Mastropiero Plumbing and got an immediate response. Steven & Stephen responded, checked our unit out thoroughly and after talking with Navien, ordered the parts needed. They came back out the next business day and finished the job. These guys were extremely professional and thorough. I highly recommend Mastropiero for any and all plumbing needs. Thank you for a job well done.
I had a broken sewer pipe that was causing water to come back into my basement. I was referred to Mike and I couldn't have been happier with the work they did. Mike's quote not only was the best, but he and his team didn't have to cut into my deck when all the other quotes said they would have to cut multiple boards. The team was professional, answered all my questions, and helped put back my washer and dryer after the job was complete. I would HIGHLY recommend Mike and his team.
Orlando Cordero was methodical in his approach to solving our two separate issues and quickly corrected each. He is professional and knows his job!
Highly recommended… install my natural gas grill on patio and connected sink and faucet on patio. They will be my plumber going forward. Major kudos to the whole experience with them!!!
I called this company out to look at my tankless water heater, this was in December it was 7 degrees outside and there was a leak from the tank. The repair man came out said he couldn't tell where the leak was coming from, and he will have to write-up a proposal of how much the job would cost. After he left, we hand no heat, but we had hot water. we spent Christmas eve with no heat, and I have an elderly parent in the house. I called in an emergency repair man from another company because I couldn't reach anyone from Mastropiero, when the other company got to my house, we found out Mastropiero company had turn off the heat. Al this other company did was turn back on the heat and change a washer that was worn and caused the leak. Two days later Mastropiero sent me the proposal to fix the problem for over $2,000, the company that fixed the issue charged me $250. I called Mastropiero to complain the owner told me to calm down, I told him I have an elderly parent in the house who is not mobile, and we did nothing for Christmas we were so cold we couldn't cook, and I couldn't find any special needs transportation to move my mother out of the house. I told him I was sick because am asthmatic. This owner of the company never apologize he didn't care. They charged me $264.00 to come to my house and shut down my heat on a day when it was 7 degrees outside. I have to call my credit card company to dispute the charges. The owner refuses a refund. We had a horrible experience for the Christmas holidays. This company never call me back even after the owner told me he will speak with the repair guy and call me back. We were all sick for over 2 weeks with a terrible cold, this company do not care they only care about money not what happen to their customers. The owner was so rude on the phone. I was at CVS picking up medicine when he first called me and he heard how sick I was, I had to put him on hold twice because I was coughing so much. It took my 82-year-old im
Technicians were friendly and knowledgeable. Neat and organized and answered all of our questions. Great job!!! Orlando and Giuseppe!!!
Frm start to finish, the entire crew demonstrated the highest levels of professionalism, expertise, quality of workmanship, transparency and courtesy
Great company! Professional staff. Urgent matter settled in one day and kept in communication.
Great service, everything was as explained, no surprises. Worked to keep prices down. Will definitely use Mastropiero Plumbing for future projects. Special thanks to our plumber Steven George.
Mastropiero plumbing and heating is tops with us. They are always available when you need them and they're friendly, understanding and accurate among other positive things. We highly recommend them.
He was very thorough, patient, and informative. Steven is a wonderful employee of your establishment and I would recommend your company based on his fine representation and service. Thank you. Barbara Stonnell
Steve the tech was prompt, professional and personable. A very satisfactory experience
Steven is amazing at what he does! Very knowledgeable, respectful and professional
So professional & helpful. Anthony finds the best way to repair the issues even when we had other companies tell us it wasn’t possible to repair. He works so hard to get our AC back even if that means late nights & horribly hot weather. Honest & hard working, a very rare thing in this day & age!