Reviews (100)
Not sure I understand all the 5 star reviews. Maybe they do a great job installing new HVAC systems… however, when it comes to diagnosing and troubleshooting an “old” system, they get 1 star from me. I called to schedule an appt because my AC condenser won’t turn on. The tech arrived on very rainy day and was hesitate to diagnose the AC condenser. After opening the AC disconnect, he noted less than 240V or low voltage. And that was it. Told me I needed to pay an electrician to troubleshoot. Didn’t even check the air handler or the rest of the AC condenser components. I called to speak with a manager yesterday and was blown off. Additionally, I reached out on their online contact form but no response. Very frustrating to pay $200 for nothing. Even more frustrating the company blows you off. Just terrible - will not recommend to anyone. Tried to give them a chance before writing this review but they don’t care.
Rich was punctual, knowledgeable and professional. I called to request an estimate at about 9:30 a. m. and he arrived at 10:15 a.m ! Highly recommended.
Experienced, smart, explain options so I understand and onboard with their best recommendation. All in all very professional and trustworthy.
Recently purchased/installed a couple mini split A/C units for my 1946 Cape. The whole process went smooth and I felt valued throughout. The Reiner team was punctual for every scheduled appointment (Sales, Planning, Execution) and everything that happened was exactly how it was explained to me. My house is now freezing cold even on the hottest of days.
The Reiner technician was excellent. He showed up on time. Was courteous and was able to diagnose and fix the issue in under an hour. Now I have cool air again. Thanks.
Boris was excellent. He was very professional and very thorough in the servicing of our AC. He explained everything to us and entered detailed notes in the record. This is the kind of excellent service we appreciate from Reiner.
Thanks to the Reiner team, my husband and I are currently sitting in our cool house on a very hot, humid day! The installation of mini splits was completed today and we are very pleased. Everyone we dealt with at Reiner including Glenn, Linda, Ivan, Pete, Drew, Tom and Conner made the process very pleasant. They were all very friendly and competent in their particular roles. We thank you all for a job well done! Yay, we have A/C!!!!
As they have for years, arrived on time, did what needed to be done, left no mess and discussed what they did. I am very happy with Reiner and am pleased to recommend them for installation and maintenance.
Reiner is the best. Rich, thank you for your guidance on helping me get the new 3 zone AC installed. The installation crew were extremely polite, courteous and sensitive to the expensive equipment; careful not to damage anything and cleaned up daily. They were very kind to Bentley our Great Dane which speaks volumes of the crew. I can’t say enough good things. This is the 3rd installation I’ve had from Reiner and they never disappoint. I would never consider using another AC company. If you want it done right call Reiner. Thank you Reiner Group!
Showed up on time. Didn't try to exert sales pressure. Presented options professionally and knowledgeable about different model A/C units. Followed up on emailed questions promptly. Linda (office staff) followed up with me the same day to schedule appointments for install team.
Boris provided a great professional & friendly service. He was willing to answer all questions, providing guidance & recommendations to ensure that we are getting the most efficient use from the air conditioning unit. I will definitely recommend the Reiner Group to my friends and colleagues.
Michael C was On-Time, Professional and very Courteous. He explained thoroughly what was wrong with my AC system and what he needed to do to make things correct. I give him 5 STARS for his excellent work. Thank you!
Christian arrived on time, was professional throughout and kept me informed at every step of the way.
Very satisfied with the service call. The representatives were thorough with their explanations on what was wrong with our water heater. They described in detail what would be needed and an estimated timeline of when follow up service would be received.
Reiner Group shows up on time. They are quick, professional, clean and friendly. I would highly recommend them for installation and service.
The entire team was extremely polite, did amazing job installing the new furnace and AC and great job cleaning up. The equipment and installation looks absolutely beautiful and works great! They should be proud of their workmanship!
Technician was friendly and knowledgeable. Very professional, thorough job. He gave excellent service. Thank you!
Martin B. serviced our AC units and had them back up and running within the hour. He was extremely professional in diagnosing the problem and explaining the work required to fix the issue. Martin was neat, courteous, and very efficient. Thank you, Martin B. and Reiner Group, for a great service call!
We were very excited leased with the work performed on the furnace installation. The installation went very smoothly. The install team was very professional and cleaned up the work site
Always satisfied with their work. Thanks Martin B. For your patience time, and hard work. Reiner employers are really knowledgeable.