Reviews (100)
We were referred by an old employee and spoke with Dianne about our situation about the hot water in the shower only staying hot for 30 seconds. She was so sweet and helpful and told us it’s best to just get oil in the tank. We are new homeowners & have no experience with oil tanks or boilers. We got an oil delivery but the problem persists so we spoke with a different receptionist the following day (today) and explained our situation. She quoted a $30 upcharge in price than Dianne did (assuming because it’s a weekend). Tech came out and told us call a plumber. Easiest $130 the company probably ever made. Disappointed and still taking cold showers. Maybe had we known it was a plumbing issue we would’ve had time to get a plumber to come out instead. The home owning lessons are starting real early I guess.
Hassle-free, what more can you ask for? Staff is always friendly.
Honestly, life savers. We are home owning newbies, and used 7 Oil Plus to fill our oil tank about a month after moving in. A couple months later, we wake up to find the house is cold - turns out, gauge on the oil tank got stuck, and we are 100% empty. Call 7 Oil in a bit of a panic, and no problem - they get a truck out to us same day, within 90 minutes of calling. Then there's a problem getting the system to kick back on as running out of oil caused a lockout - no problem again. They get a service tech out within the hour. Same day, two unplanned services - and the house is warm again by 5 o'clock. We'll be customers as long as they're around!
Ran low on oil last month. It was cold outside. Just made one quick phone call and got delivery that day. They let me send them a check as do all good oil services. I have never had my heater stumble , or act up with their product. I'm totally satisfied with their service.
We use their division, Bottom Dollar, for home heating oil delivery. They are always courteous and professional. Today I needed heating oil immediately because we ran out (I’m a dummy). They were here within the hour, filled tanks and restarted our dual furnaces within 20 minutes. Excellent, excellent, excellent customer service!!
Very professional and top service!
Customer service is very professional and oil was delivered quickly and efficiently!!!
Delivery is fast and driver is very friendly.
I usually don't like complaining about people because I don't like getting people in trouble because they have to earn a living but the lady in the office rude and that's the 1st line you interact with...but the driver was respectful and gave great service
Very pleasant expierence
Professional, dependable and reasonable.
We completely lucked out with this company when they took over our old fuel oil company this year. Our 24 year old oil burner finally gave out this year and 7oil was out to do maintenance on it twice to keep it running while we decided on when to replace it. Everyone was so helpful and courteous and professional, from Sharon the office manager to Steve who did the maintenance work and gave us the estimate on the new system to Jason and Dave, the techs who actually did the removal and installation of the new system. Much to my surprise, the new system came with three years free maintenance and a generous credit toward fuel purchases all worth about $2,000. So the installation was worth every penny. I can’t say enough about the two guys who did the installation though. I’m very neurotic about my home, but they managed to remove the old furnace and get the new one to the basement without so much as a scratch to my walls or hardwood floors. They worked very neatly and put in a full days hard work both days that they were there. Then the took the time to go over everything and answer all my questions always treating me politely and with respect. Sharon in the office took care of all the permits and warranty registrations. I love this company. I feel like I can call them any time, and they are right there for me to put my mind at ease and see to it that my home is kept warm in the winter and cool in the summer. They really know how to treat their customers. I couldn’t be happier, and I highly recommend them for all your heating, cooling and fuel needs.
Nasty customer service, you better be ready to freeze your xxx if you need them after hours and they say they’ll come… you have babies in the freezing house,contact someone else or go to home depot and buy some heaters , this people won’t come , and will give you attitude all call long!
Showed up on time and very helpful for the oil heater repair. Very informative old guy, humble and friendly!
Very helpful and friendly on the phone. When I called for oil they delivered by 830 the next morning.
Great, quick service.
It's very easy to schedule a delivery. They put you on the schedule as soon as possible. Everyone I have dealt with is very pleasant and helpful.
I remember saying thank God they came for 50 for me then th🙏 nk you
I ordered $300.00 worth of oil, additive and a start up. Never got no cost prime and start. Driver 55 had me turn on thermostat and wait a few minutes, it started and stayed on. I went outside where he was filling my tank and asked about additive as I was told once you use it you always have to use it. He said oh you ordered additive? He checked and after putting away his hose he put in the additive. I went back inside as he pulled away and my furnace was no longer running. I called the office and was told someone could come look at it for $99.00. Are you kidding me. He never primed my furnace and put the additive in after everything was done. He even left the empty bottle on top of my furnace. Very disappointed as I've used 7 Oil since I moved here and after buying my home I got a slew of quotes but stayed with 7 Oil because I liked Pat. Now I guess I need to find a a new company. Very unhappy. UPDATE:I got a call within an hour of posting and between Diane and Bill everything was 100% taken care of. I went from being angry and wanting to switch companies to being very pleased with the customer service I received. Thank you for doing the job right and the advice about my gauge. Definitely worth a 5 star rating.
These folks have been taking care of my oil needs and furnace for years now. Always lightening fast pleasant service from the best!