Reviews (55)
Great customer service and reasonable rates. Would recommend highly.
I've used SAM Mechanical for a furnace and an AC replacement, plus maintenance and fixes since I moved to the area a couple years ago. USUALLY they tend to be a little pricier, but provide reliable, professional, and quality service. However, in my latest interaction I was disappointed. I'm 6 months pregnant and the furnace died about 8 PM on a Friday, given my condition I was more worried than normal about going without heat. We'd recently had SAM out to fix what seemed like this same problem, so that was our first call. The person on the line didn't seem to pleased to be getting an after hours call. They offered us a Monday apt, but then I'd have had to go all weekend with no heat. We were told we'd pay a $60 upcharge if we insisted on having someone out that night. My husband and I figured fine, let's do it for some heat. The service tech arrived and in <20 min identified that the issue was a faulty gauge on the oil tank and an empty tank despite our automatic delivery agreement (not SAM's fault). So we felt a little dumb and had to go the whole night without heat anyway. A few days later, we receive a $265 single line item invoice. Sticker shock for me, thinking worst case scenario $150 hour + $60 upcharge x 20 min was only going to be like $84. I figured even if it wasn't communicated, we might get hit with a 1 hour minimum... still that would be closer to $200 bucks. I went back and forth with the office by email. I have to say even a little empathy would have soothed my ruffled feathers. But when I asked for help understanding the breakdown of my bill, I got a side-step response "I asked [your husband] if he wanted to wait, and he said to me, no, my wife would like someone to come tonight." A repeated attempt to understand how the charges were calculated got no response. A follow up request got sent to the office manager who just kept repeating that there's always been a flat hourly after hours rate, with a one hour min. Decent customer service in this si
BEST PRICES, SERVICES AND EQUIPMENT IN Manchester/Hooksett area.
I used them for years when I had commercial property and they were great. Not sure what happened with them, but I will not use them again. They installed a hot water heater at my home and 3 years later the mixing valve was leaking - the tube connecting the hot and cold side was leaking - not the valves. I couldn’t locate a replacement tube at Home Depot and called them to come out. They told me that leak was not covered under warranty and I needed to purchase a new valve kit and the kit is not available but they have one left in stock for $385. I had no options at the time, the leak was spraying water. So including labor, travel and the valve, I paid over $600 to have a basic repair that took all of 8 minutes to fix. It gets better. He told me that my expansion tank and expansion valve were also bad and the cost to replace both would be $900. I told him I will hold off on those repairs. After he left I googled the valve kit he said was unavailable and found they were available at a cost $125. I called another plumber to look at the expansion tank and valve and he confirmed that needed replacement and he charged total $240 including parts and labor to replace both. Bottom line is I don’t like being lied to and overcharged. This company is not honest and I don’t trust them. Shop around there are good, honest companies out there that charge a fair price.
We just used SAM to fix our Geo Thermal system and Paul was great!! He was very knowledgeable, kind, and price quoted was what we paid. I will/would highly recommend them to anyone!
From the front desk staff, the estimator involved, and the crew that installed my new boiler, I can't say enough good about how professional everyone involved was. The price was right, they were on time, and put up with me and my obnoxious questions. Without a doubt I would hire them again for anything that may come up in the future.
We have used SAM Mechanical Services multiple times for both standard maintenance and problematic circumstances. We appreciate their efficiency, professionalism, competence and friendly demeanor. We will continue to use them and highly recommend their services to anyone who should need them.
Sam Mechanical Has been my goto for the last few years. Very prompt and super professional. I cant say enough good thing about these guys. George and Russell have both been to my house for AC/Heating issues and it got fixed within hours. Thank you Sam Mechanical!!!
Professional, honest, easy to contact, punctual, and will explain clearly if you ask. Don't be put off by the "higher" service rate, time used more efficiently than competitors.
They installed new duct work to my boiler. Seven months later one of the pipes started leaking. When I called to see if they guarantee their work, they said if it was not their fault I would have to pay. Someone came promptly and confirmed that the installer made a mistake but since it was past 6 months I had to pay. Really, one month too late. If the person on the phone would have told me that, I would have said don't bother instead of wasting $190.00 for nothing.
We use Sam Mechanical at my United Rentals Branch in Hooksett for all of our Heating, Cooling and Waste Water Evaporator systems. The owner Steve April is a true gentleman on every measure!
Very courteous and knowledgeable staff.
SAM Mechanical did a great job replacing my air conditioner, providing excellent service from start to finish. First, Steve assessed the job over the phone to give me a ballpark estimate, then came to my home to fully evaluate the job and provide a written proposal. His price was competitive with two others I had received (and another company wouldn't even touch my high velocity system). His technicians were prompt, courteous, neat, and efficient, taking extra care to protect my flooring surfaces. Office staff was also friendly and helpful. After the job, Steve followed up to make sure I was satisfied. Highly recommend!
I have a commercial building and I was looking for a new HVAC company because I was not satisfied with the old one and now I have found one! The people and service are very professional, prices are very reasonable as well! If your looking for a new HVAC company give this one a shot, I just changed and I'm completely happy with the complete staff - inside and out. The owners take great pride in there company an employees. It will be a pleasure working with them.
It's truly a team effort at SAM Mechanical. My Heat Pump went, the next day it was 7 degrees, and we had to do something fast. The owner Steve came out because he heard of our urgency. The product is not a stock item. Everybody was saying 1-2 weeks to get a new one. He found a heat pump in Boston, drove down and picked it up on a handshake! When was the last time you experienced that? The tech Bill came the very next day (a day earlier than promised) The service tech was outstanding, explained everything he was doing and cleaned up. Not a scratch , dent or a mess left. It's like there were never there. I met the support staff in his office. They were kind and respectful. I can see why his business has grown and grown. If you are looking for great service with a reasonable price I would suggest you call SAM Mechanical. Thank you Steve, Bill, Paul and Holly for a great job well done!
I personally will not be using them anymore
Hi Steve, I just wanted to give you some feedback from today. Allen was amazing! He was polite, kind, informative, and did a great job fixing the duct work. He always let me know what he was doing before he did anything, never made me feel pressured, and was overall very pleasant to work with. Also, thank you for following up with me and being interested in making sure it was fixed properly. Lisa
I was not familiar with steam boilers or cast iron radiators and when my daughter purchased her first home,at a loss to advise her or dare work on current system.The first 4 or 5 service techs that looked at it were useless and none seemed trustworthy...Steve took the better part of an afternoon educating me on what I should expect in a new boiler,reassured me the current radiators would provide comfortable heat and answered all my questions.Everyone I dealt with from SAM Mechanical was polite,knowledgeable and friendly.All work was professional and of high standard.No blowhards among them.Boiler is all Steve said it would be and I couldn’t have done any better than having anyone else do the job.I highly recommend SAM Mechanical.This is top notch outfit and you will be pleased with results.Also important to note that price was exactly as quoted and in some cases better than quotes from other companies that I had zero confidence in from our conversations.
Sam Mechanical Services installed a new furnace, water tank, replaced turn offs in my basement, removed old electric water tank and replaced all my outside faucets. The team worked hard and long hours, being here until midnight one night to get things done. They were very professional and friendly and did a beautiful job as you can see from the picture. Everything has been working great and would highly recommend them for any work you need done.
Our company was given a contract for services in June 2017 to perform preventative maintenance on our AC/Furnace two times per year (spring & fall). Sam Mechanical never showed up to perform the fall maintenance because it did not make their outlook reminder. When we contacted Sam Mechanical in May 2018 the service coordinator stated they would do both the spring and the fall (from previous year) and the price would remain the same for 2018 (a new contract would be written for 2019). That same week they came to perform the spring maintenance only. In October 2018 they were scheduled to perform our fall maintenance, but did not show up, but called the following day to reschedule. When they finally came out to perform the maintenance their technician could not open the window, so they had to reschedule again (to his defense we are in a mill building and the windows are heavy). After two weeks of minimal response to reschedule, I finally received an email with a new contract stating they were increasing our fee from $250 to $600 (even though we had a contract in place). I have since provided the original contract to the service coordinator, along with the email chain stating the contract would not be increased until 2019 and they needed to honor their current contract, but have not received a response.