Reviews (100)
Installed three split ac units in less than two days, great guys, great work!
Eric came by to give us an estimate for putting in a spicket for a hose on the outside of our home. He provided a quote and was able to complete the job in about an hour. We're pleased with the results. I also appreciate the ease of setting up an appointment and the alerts letting me know someone was on the way. I plan to call Proactive for future plumbing needs
Very professional, explained everything and done in a timely manner.
Had our tankless water heater serviced. Chris was very professional and friendly, and explained everything he did. Will definitely use them again. Just replaced our A/C condenser unit. Eddie did a very thorough job and explained steps as he did the work. The system now works great!
The company did what they could to be available for me and always followed up as they stated they would, I was impressed with the constant contact. Eric showed up on time friendly and immediately found the issue. Fixed and repaired in under an hour. Great job! I will definitely use again a recommend to anyone in their service area.
The tech was very knowledgeable and kind. He's definitely an asset to the company.
Proactive Comfort did a water spiket line in the backyard in the winter. We had an issue with leaking when using it for the first time today. Called Proactive they came out this same day found the problem and fixed it for us without additional money costs. We also received fair water heater and furnace prices. There employees were professional and personable. Thank you Proactive
Eric came today to replace 2 leaking valves...was on time..explained to me everything that he was going to do..very professional.
Eric was professional, informative, and extremely thorough in all aspects of his visit He was wonderful to work with and a fantastic representative of Proactive Comfort. Great job Eric. Thank you.
Eddie was amazing and went the extra mile to make sure that we were taken care of. Stayed much longer than he should’ve just to make sure all of our issues were resolved.
Eric was a true professional. He performed all services quickly and debriefed us on the status of our system and made recommendations on how to make the HVAC perform more efficiently.
Had reached out for a heating and cooling estimate from Proactive Air given their positive reviews online. After we spent 2+ hrs with their representative at our home we left feeling optimistic about our options but they followed up with a two saying that they would not be taking on our project because they quote “would not make a profit off of us” with no effort to even put together a proposal or solution that worked for both parties. I understand this is obviously how businesses work, but really did not come across as very customer-first. Big bummer.
We used Proactive Comfort for the 2nd time. Noah Tavano did an excellent job fixing a burst pipe to the irrigation system - quick, efficient and quality work. Very happy with his service and will definitely reach out again if needed.
I had a back flow prevention that had failed. Plumber was out at 930 the morning after I scheduled it so on time and very quick. He was brought out to fix that as well as a black plastic pipe in the ground with a hole in it ( irrigation. I dig it up to reveal the hole in it. He said he doesn't do irrigation which I find annoying because it's still just a plastic water line. If it were in my ceiling he would fix it .... then he said he didn't have the parts to fix it and that it would have to be dug up more. I assume he just didn't want to do it. He says " let me go get pricing to fix your back flow ". He comes back and showed me the price on his tablet. Over $1,100 to fix a simple fixture that I feel he will be done with before I finish this review. He was on time, factual and got right to it. I asked for a break down of price and he refused to give it to me. Said it's a flat rate but wouldn't show me the parts price. I could have said no and kicked him off my property but I didn't and that's on me. I'll never use them again. Not a threat just that there's plenary of plumbers out there and I feel I'll have better luck with any of the others. Thanks
Chris did an excellent job. He was very thorough in fixing the clog in the kitchen sink. He knew what to do to fix the problem. The job did not take long to complete. I am happy with the work that was done. Thank you.
Bill from Proactive Comfort was the first sales technician out to my house to check out what we wanted, and gave a competitive quote just a few days later. The price was good and the design met our specifications. The install took a few days longer than they anticipated, but I didn’t mind. The workmanship of the installers- Eric, Scott and Chris (maybe one or two others) was evident the entire time. In the end, they delivered a system that worked just like I hoped. Theresa from the office did a great job coordinating the details of the permits and keeping me informed of the work crews day-to-day schedule. All in all we’re very happy with proactive comfort and recommend them highly.
Sean was very knowledgeable, and proficient. He was easy to work with and took the time to explain things. All in all a very good experience!
The technician was professional and knowledgeable. Would highly recommend.
Basically for years we've used Harry Wells and sons. My parents use them for my God at least 50 years before they move to Florida. So when we bought our condo I used them for routine maintenance that sort of thing in other words they check the air conditioning and the heating. The old system was probably almost 30 years old and finally as they say bit the big one. Actually had Wells replace the entire heating as well as air conditioning. Maintenance contract with them that basically was $200 a year and that covered one heating visit and one air conditioning visit. Heating was in the fall air conditioning was obviously in the spring. Have renew the contract each spring pay them the $200 and they'd take care of the fall in the upcoming spring. About a couple of years ago pro comfort bought them out. If I continued with them for a couple of years. Service was always fine including right up to yesterday when I had the service for the air conditioning taken care of. This is an excellent job of cleaning the compressor unit that sits outside that's something that actually Wells did not do very often but pro comfort what they do is they remove the cover and use water to clear out all of the gunk that gets drawn in cuz it's almost like a big fan that pulls air in and unfortunately it pulls it whatever else is outside so they did an excellent job of cleaning that. Service wise they're outstanding I can't have any complaints whatsoever they're just fantastic. One thing that did change however though is the maintenance contract changed instead of it being $200 for one heating one cooling visit it became $229 for a heating visit as well as another $229 for a cooling visit. Now I had no problem with the additional $29 that that was fine I expect that with inflation that's been hitting us that actually would have been comfortable with a little more than that. The fact however that now it's $229 for each rather than for two visits I find that to be pretty expensive. So unfortunatel
Chris was on time. Very focused on the job. Never stopped till the job was done ✅ One day handicap shower installation. 👍