Reviews (100)
Steve and his staff did everything they could to be sure my mother wasn't taken advantage of by another company. They did the long gruesome hard work of chasing a warranty and put up with my attitude (thanks guys) while I was trying to figure out all of this from out of state. We fixed it all and I would absolutely recommend them. They went above and beyond and deserve way more than this review of gratitude and thanks.
Hi, my name is Francisco. I work for Wingate company.all I have to say is that is Such an amazing costumer service, and following up I do give you more then 💯👌🏽👌🏽 Thank you so much Melissa you’re such an amazing person really poly and your costumer service it’s really amazing. I’ll really recommend this company to do business with.
Hello Eric, To be quite blunt, your revised quote offer disgusts me. When I went out to quote with Paradigm I trusted that you would provide me with your best price especially given the fact that I am an existing customer. I paid Paradigm thousands of dollars in August 2021 to replace my HVAC system. In hindsight you probably screwed me financially on that job since I trusted you enough not to get other quotes. You tried to gouge me on the cost of a new water heater and now you are back peddling with a revised lower price because I confronted you on the ridiculous high price I was originally quoted. Based upon this experience you have lost me as a repeat customer. You can try screwing some other customer with your high prices hoping they don't know any better but I can assure you that Paradigm will never get my business ever again. Bunch of crooks!
During the recent freeze, I discovered that my furnace was not working and I had no water in the kitchen. I called the night service at 6:30 am and within three minutes (not a typo), Jim called me back. By 10 am Dan was at my house, and by 10:30 all was fixed. Very amazing service. I have used Paradigm for years and will recommend them to anybody. OUTSTANDING service, very professional and really good folks.
First off my furnace was leaking water in my basement. I called paradigm, Jim was professional and had me on the schedule the next morning! Ed came out at 8 am and did an amazing job! I’m blown away with how efficient and friendly these guys are! I will only use paradigm for any and all of my plumbing,heating, electrical needs!
Had furnace cleaned by Dan. He did a great job. Very professional and personable. Competitively priced giving value for the buck.
Craig and Steve were wonderful to work with for my electrical needs. Professional, on time, worked within my budget for the project. I have used Paradigm for 12 years for all sorts of projects and will continue to do so.
Several years ago I used paradigm to install an upwards of $25k boiler and heating and cooling system. Had them come out to do a routine maintenance on the system and they sent someone who just started working there, didn't have the proper stuff for my system (evin though they installed it). The technician w was the slowest person even and they charges by the hour. I received a bill for over $350 for him to essentially vacuum clean 2 filters in my heart exchangers and my clean my two ac units. When I contacted them I never received any contact back to correct the issue. I would never use them again nor would I recommend them to anyone. Did I mention that I was told I had to use them on yearly maintenance to receive the warranty that they offered?
We use Paradigm for all our furnace servicing needs. The technicians that come out to the house are always on time, courteous and friendly. They carefully go over the services they are going to perform before they begin and provide a detailed overview of how things went.
In summary, very pleased with recent (furnace) service as has been the case in all past experiences over last several years. Jeremy demonstrated required skills and represented Paradigm very well.
Cameron came out to conduct our annual inspection of our oil tank and heating. Amazing customer service, professional, polite and a master of his craft. Walked me through the inspection and professional advice on our old system. Great People, Great Company highly recommend
We had been thinking of replacing our heating and air conditioning system and called paradigm. Eric came over and explained the options that are available today and answered all our questions with no high pressure sales. We decided to go with paradigm and three weeks later Isaac, Cameron and Craig arrived around 8am. In know time our old furnace was outside and the new one was downstairs. It was obvious this team was well trained and worked together very well. Late afternoon Isaac reviewed the new equipment with me and answered my questions. Looking at the system you could tell they took pride in their work. Everyone at paradigm was great to work with. Paradigm provided a great product with an excellent installation in a timely manner at a fair price!
We have a Burnham alpine boiler. It stopped working in mid winter a few years ago. We had an emergency and I called Paradigm. They were very responsive, professional and knowledgeable. They now service the boiler yearly and we will call on them for all our plumbing and heating issues. We would not hesitate to recommend them.
I have used Paradigm for all my plumbing needs for several years now. They have always been responsive, on time, and have performed good work. Last winter I needed to replace my combi boiler heating system. Needless to say this is a major purchase so I decided to see if Paradigm would quote it. Eric from Paradigm helped me spec out a new system, explaining the pros and cons of a combi boiler vs a tankless boiler with an indirect tank. Ultimately, that is what we decided to go with. The system chosen was a Viessmann Vitodens 100 with a 42 gallon Vitocell indirect tank. Despite the acute supply chain shortages in 2022, Paradigm was able to install the system about a week after providing a deposit. Jim kept me informed of their progress via text and email and answered all of my questions promptly. Isaac led the installation and was prompt, courteous, and extremely neat. The install does take 2 days so bear that in mind if you do an installation in the winter. The system has been running since mid January of 2022, and has performed well. One of the things I like most is that the boiler is Wifi enabled and can connect to the Viessmann app where you can see your gas consumption over each day, week, month and year, as well and other parameters of the boiler such as the heating curve, and also if the boiler requires maintenance (haven't seen this work yet). It makes it easy to see how the system performs over time. My only criticism is that I would have liked to have someone help optimize the heating curve to get the most out of the condensing boiler. After the install was complete, I received follow up correspondence from the Paradigm office and from the owner, Steve, to ensure that I was happy with the system and thanking me for the business. This was definitely not expected and shows the superior customer service this company provides. They are not the cheapest plumbers, but they're also not outrageously expensive and I have never had to call them back to fix their w
We have two Rinaai whole house furnaces. Everyone is Very knowledgeable, professional, responsive and courteous. Customer service at its best! I wouldn’t use anyone else.
Great service in the office and in the field. Jarrod in the office was patient with my multiple phone calls and questions. Had an excellent appointment to discuss my heating options and learned of the electrician services at the same time. Craig and his team did an awesome job with a spaghetti bowl of electrical wires in an outdated panel box. I was very happy with the entire project from estimate to completion. Every one on the Paradigm Team was polite, kind, and professional. I will be using them for my heating upgrade as well as some plumbing issues. Thanks everyone!!
Paradigm was highly recommended by Jeff Bradley at Indoor Doctor. My experience with Jeff was exceptional so I called Paradigm for HVAC and electrical repair. My first contact at Paradigm was with Jim Briere, who helped with clarifying my needs and scheduling. The techs who performed the services, Craig, Isaac and Cameron, were on time, responsive, customer focused and extremely knowledgeable and efficient. My thanks to the Paradigm team, you exceeded my expectations!
Before I start, note that this review is coming from a fairly minor service. As such, it doesn't reflect a "high caliber" item that may come with more difficulties, complications, complexities, etc. This is NOT to devalue the service itself, but I imagine an entire system installation is more involved than a regular maintenance. I recently called upon Paradigm Plumbing and Heating knowing one of my great friends is actually their HR Manager. My wife and I moved into our new house in Goffstown, NH a couple weeks ago and we know our boiler hadn't been serviced for a couple years. We needed to call someone in to see if we could continue using it for a bit, or if it was a time bomb. Our technician, Ed, called early on the day of service and actually got out a little earlier than anticipated (I'm up at 5:30 AM any given day anyway, works great for me). He was punctual, respectful, had a great sense of humor, not for nothing, and took care of all the little items our boiler needed. The bill ended up being incredibly reasonable, but to be fair we lucked out that the boiler was still in great shape for its age. I was very happy with the service provided by Ed and Paradigm. Even though this was a more run-of-the-mill service, what this shows me is the standard Paradigm provides. Word is Goffstown may be converting our street to natural gas. If they are, I would not hesitate to call on Paradigm for the system installation if Ed is representative of the services they provide!
Doing a second review here... the main work I had paradigm do was a gas line installation for a gas dryer, and a transfer switch. I also had them do the gas dryer hookup, including NG to LP conversion. This proved to be much more involved than expected and the tech spent 3 hours making sure everything was done, and done right. The kind of integrity and customer care one hopes for, but rarely finds. I think Paradigm is awesome, and am looking forward to the mini split installation they're doing next week. Kudos to them.
I cannot say enough nice things about the crew at Paradigm Pluming and Heating. We recently purchased a home in NH, and needed several things done: a gas-line extension and dryer hookup; a transfer switch; an additional mini-split. Working with Paradigm has been great at every step. Fair, accurate estimates. On time for work. All the skills needed in one shop. Familiar with local code officials. Genuinely nice, knowledgeable folks. Eric, Craig, Julie, Cindy, Matt, Steve, Noah and Dan - just a pleasure to work with them.