Reviews (14)
I had an issue with my new thermostat. I received excellent service. It was so easy to get a quote and schedule an appointment (all through the site messaging). When he arrived, he was very nice and was very respectful. Cleanliness was clearly a priority. On top of that, he walked me through an explanation of what was happening and even gave some additional advice around my AC unit. Highly recommend the services here. Great company with a lot of expertise! I couldn't just speak more of what they did,I would recommend this company for anyone who has an issue like mine.
These guys are first rate. I called reno to see if they would say the same thing as another co that was recommending a new unit. They did confirm the need for a new unit but did a couple of things differently that gave me more confidence in them. For example, unlike the other company, they did not offer to find and fix the leak because they said I would need to replace the unit soon regardless (so they would be taking my money without much benefit to me). Also, while the other co said the freon for my old system was hard to get and very expensive, these guys used a compatible substance that cost less and worked just as well. But they really won my loyalty when they hired a co to recoat our floor after the tape they used to put down protective paper took off some of the varnish. They immediately admitted that the streaks were caused by the tape and had it fixed within just a few days. I've never had a service co that responsible before!
After checking various companies, I believe this is the real deal from prices, range of services and customer service. I feel confident and well informed to have them clean my aunts air ducts just for starters. You can call, email or check their website and see for yourself this company exceeds all expectations.
I contacted Tahoe Clean air and asked about setting vent cleaning. It's something I hadn't thought much about but after some research I realized that this was essential to keeping my home clean and safe for my entire family. The person on the phone was very attentive and went through the process and cost explaining discounts I'd receive for bundled services. This company has been around for over 60 years and it shows! They were very knowledgeable and friendly. I even found out about renting a sanitizer for my basement that was on sale right now if I got my vents cleaned out. There was so much I didn't know about the harmful affects of not having my vents cleaned that the comapny made me aware of and I'm grateful. Overall an excellent experience! Looking forward to working with this company for many years to come.
I spoke to Crystal when I called about information having a technician to come in and clean my ducts. She was very knowledgeable about what the process would be and what tools they would be using. She also explained about cleaning out the dryer vents when the tech was there , same day.
I was in need for maintenance and cleaning of ducts and vents for our home. Not having the ducts and vents clean had decreased the efficiency of our HVAC system. I called them and they were very prompt and patient in listening to my situation and were quick to suggest next steps. Within a day they had somebody come over and take care of me. Their prices were decent and I have been using them for regular as well as emergency maintenance and recommend them to friends/family.
In speaking with Krystal over the phone, it is apparent that Tahoe Clean Air has great customer service. I called with some clarifying questions and she was able to answer them all. She was nice and informative. Their website is very helpful in explaining what they have to offer and I would definitely recommend them to anyone in need of clean air services.
We hired Tahoe Clean Air to do our entire HVAC system. The tech did a good job and the price was fair enough. Part of the promotion was that they would clean our dryer vent for free, which he did and upon completion told us to give them a call if our dryer stops working properly because sometimes they knock stuff loose so they would need to come back out. Well that's exactly what happened, so I called and left a message... 5 times... Still have NEVER heard back after a month. Spend your money somewhere else.
I paid to have all my vents cleaned. This included the main and return. Noticed dust coming from the floor registers. Did some investigating and found that the main & Return were extremely filthy. Then when I called and showed photos & videos I was told that it was because of the air handler that I didn’t pay to clean. Then I responded with photos of my main which had dead frogs and mice in them and also dust that looked like it’s been there for a long time. Very obvious that If I didn’t have any experience W/HVAC I would have been taken advantage of. I asked for a refund and they told me no & that they can only re-clean. Trust to do a correct job has been broken simply how management’s response was to blame instead of ownership of corners being cut. Then I was told I was being rude and was hung up on from the manager. My advice to anyone is don’t assume that you’re ducts are cleaned because you’re told so. Request proof of before/After ESPECIALLY for the Main/Return Lines.
Had called Tahoe Clean Air to clean our air ducts and expressed my that a bigger company cancelled our appointment day of after waiting 3 weeks. We waited a week and a half for Tahoe Clean Air and even confirmed our appointment by text the night before. Our appointment was cancelled at the same time they told us they would be here. I get that technicians fall ill but it's still not acceptable to cancel as late as they did.
I was surprised and disappointed with the lack of transparency in their advertising. The ad indicates one free main trunk line cleaning with full duct cleaning which is what we had done. Our townhome is not large at ~1300 square feet and has one trunk line for upstairs and one for downstairs. Each return vent is $15 (we have two) and each vent is $9. The ad indicates additional mains are priced separately at $129. After the cleaning was done we were hit with a bill for $526.00. The technician indicated that both of our return lines were considered trunk lines adding $126 each instead of $15. He indicated we have four trunk lines vs. two. When contested he indicated this happens often. Really? If that is the case how about disclosing that before work is started? Not being an expert we consulted two other HVAC companies. Both indicated we have two trunk lines and it would be highly unusual to have four in a place this size. While we reluctantly paid the bill, it’s hard not to come away feeling like this was bait and switch advertising. Next time we would look elsewhere.
Great service, thanks Rich!
Rich spent the time to clean our vents right! He was very efficient and friendly, would absolutely recommend to anyone who asks.
I want to Thank Ashley for setting up the appointment. Richard came and was very professional and did an amazing job. After he was done I turned on my heater and my son and i were not sneezing. I would recommend Tahoe clean air.